Quantum Rehab recalls R-TRAK wheelchair software version 2.0.11 due to potential unexpected stops when driving, which could cause falls or injuries. Affected units may need software update to 2.0.13.
If the "Remind Me Later" option is selected for user reminders, reminder pop-up messages may appear while the wheelchair is in use. If this occurs while driving the wheelchair, the wheelchair may perform an unexpected park brake stop, which may result in fall or injury. If this occurs while not driving the wheelchair, the control system may crash and remain in pre-operational mode.
Quantum Rehab is recalling R-TRAK wheelchairs with software version 2.0.11 because a feature can cause unexpected stops while driving, risking falls or injuries. Users should update to version 2.0.13 to fix the issue.
The "Remind Me Later" feature can cause reminder pop-ups during wheelchair use. If driving, this may trigger an unexpected park brake stop, potentially causing a fall. If not driving, the control system may crash and stay in a non-operational state.
People using Quantum Rehab R-TRAK wheelchairs with software version 2.0.11 are affected. Those who drive the wheelchair while the "Remind Me Later" feature is active are at highest risk.
Check for Quantum Rehab R-TRAK wheelchairs with software version 2.0.11. The product description includes model number R-TRAK and lot code R-TRAK 0060650920022*6.
Install software version 2.0.13 to fix the issue. This update is available through Quantum Rehab.
The "Remind Me Later" feature can cause reminder pop-ups during wheelchair use. If driving, this may trigger an unexpected park brake stop, potentially causing a fall.
Check for Quantum Rehab R-TRAK wheelchairs with software version 2.0.11. The product description includes model number R-TRAK and lot code R-TRAK 0060650920022*6.
Update to software version 2.0.13 to fix the issue. This update is available through Quantum Rehab.
We’ve drafted a message you can send Quantum Rehab to request your refund or repair — edit it as you like.
Subject: Recall Z-2844-2026 — Quantum Rehab Quantum Rehab Hello, I own a Quantum Rehab that is covered by recall Z-2844-2026 from Quantum Rehab. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
