Quantum Rehab recalls Q6 Edge 3 Stretto wheelchairs with software version 2.0.11 that may cause unexpected stops or crashes if reminder pop-ups are active during use, potentially leading to falls or injuries.
If the "Remind Me Later" option is selected for user reminders, reminder pop-up messages may appear while the wheelchair is in use. If this occurs while driving the wheelchair, the wheelchair may perform an unexpected park brake stop, which may result in fall or injury. If this occurs while not driving the wheelchair, the control system may crash and remain in pre-operational mode.
Quantum Rehab is recalling Q6 Edge 3 Stretto wheelchairs with software version 2.0.11. If the wheelchair is in use and reminder pop-ups appear, it may stop unexpectedly or crash, risking falls or injuries.
The wheelchair's reminder system may trigger pop-ups while in use. If the wheelchair is being driven, it could stop unexpectedly, causing a fall. If not being driven, the control system might crash and stay inactive.
People who own or use Q6 Edge 3 Stretto wheelchairs with software version 2.0.11 are affected. Users who drive the wheelchair while reminders are active are at higher risk of falls or injuries.
Check for the model name 'Q6 Edge 3 Stretto' and software version 2.0.11. The product was sold with lot code Q6 Edge 3 Stretto 0060650920018*9 K143383 D246699 41875 ITI.
Look for software version 2.0.11 on the wheelchair's display or settings menu.
Update to software version 2.0.13 to fix the reminder issue.
No, only those with software version 2.0.11. The recall does not apply to newer software versions.
If the wheelchair stops unexpectedly while driving, stop using it immediately and check for software updates.
Update to software version 2.0.13 to resolve the reminder issue. The update process is typically done through the wheelchair's settings menu.
We’ve drafted a message you can send Quantum Rehab to request your refund or repair — edit it as you like.
Subject: Recall Z-2843-2026 — Quantum Rehab Quantum Rehab Hello, I own a Quantum Rehab that is covered by recall Z-2843-2026 from Quantum Rehab. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
Experiences, tips, and questions from readers. Every comment is reviewed before it appears.
No comments yet — be the first to share your experience.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
