Stop using nowConsumer product recall · CPSC · Published September 9, 2020
WHILL Model Ci Electric Vehicles: Control Pad Malfunction Risk
WHILL recalls Model Ci personal electric vehicles due to control pad malfunction causing crashes and injuries. Affected units have serial numbers from C_17111: C_1909011_US. Consumers should stop using and get a free replacement pad.
“WHILL Model Ci Electric Vehicles: Control Pad Malfunction Risk.” GovInfoNow, updated August 3, 2026. https://govinfonow.com/recall/3012-whill-model-ci-electric-vehicles-control-pad-malfunction-risk. Based on CPSC recall #8896 (https://www.cpsc.gov/Recalls/2020/WHILL-Recalls-WHILL-Personal-Electric-Vehicles-Due-to-Crash-and-Injury-Hazards).
The Consumer Product Safety Commission announced on Sept. 9, 2020, that WHILL is recalling Model Ci personal electric vehicles due to crash and injury hazards. Owners should immediately stop using the devices and contact WHILL for a free replacement control pad.
How to tell if you have it
Brand: WHILL
Product: Personal Electric Vehicles, Model Ci
Serial numbers: C_1711188_US to C_1909011_US
Sold online at spinlife.com, scootaround.com, accessnsm.com and topmobility.com from November 2017 through September 2019
What to do
Consumers should immediately stop using the recalled personal mobility vehicle and contact WHILL for a free replacement control pad. Contact WHILL toll-free at 844-699-4455, email at na.team@whill.inc or online at https://whill.us/ and click on “Contact” and then “Support”.
The hazard
According to the CPSC, the vehicle's control pad can malfunction causing the power to turn on/off and the speed to increase/decrease, posing crash and injury hazards. There have been 15 reports of device malfunctions. No injuries have been reported.
Context
GovInfoNow's records show other recent recalls of similar products include Vanderhall Brawley GTS Recall: Crash Hazard from Unexpected Acceleration (2026-08-06), Yamaha 2021-2022 Fleet Golf Cars Recall: Brake Cable Crash Hazard Risk (2026-06-11) and Yamazuki Youth ATVs Recalled: Crash Hazard from Faulty Brakes and Speed Limiter (2026-08-13).
How to tell if you have this one
Check the serial number on the seat assembly, which ranges from C_1711188_US to C_1909011_US. The product label shows WHILL and Model Ci on the battery compartment.
Brand
WHILL
Product
WHILL Personal Electric Vehicles, Model Ci
Category
Consumer product
Based on the official CPSC remedy
What to do — step by step
Stop Using It Now
Immediately stop using the recalled WHILL Model Ci vehicle as it poses a crash and injury risk.
Contact WHILL
Reach out to WHILL for a free replacement control pad to fix the malfunction.
Official remedy
What CPSC says to do
Consumers should immediately stop using the recalled personal mobility vehicle and contact WHILL for a free replacement control pad.
Take action
Contact WHILL
We’ve drafted a message you can send WHILL to request your refund or repair — edit it as you like.
Subject: Recall 8896 — WHILL Model Ci Electric Vehicles: Control Pad Malfunction Risk
Hello,
I own a WHILL Model Ci Electric Vehicles: Control Pad Malfunction Risk that is covered by recall 8896 from WHILL.
The official recall notice states: Consumers should immediately stop using the recalled personal mobility vehicle and contact WHILL for a free replacement control pad.
I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this?
Thank you.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official CPSC recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
Plain-language summary written by qwen3:4b on August 3, 2026, from the official record above. Not reviewed by a person — if it conflicts with the CPSC notice, the notice is correct. Report an error on this page.
GovInfoNow is an independent service and is not a government agency. We republish official CPSC recall data; we don’t issue, amend or administer recalls.