Use cautionConsumer product recall · CPSC · Published November 10, 2020
Ring Video Doorbells (2nd Gen) Fire Hazard: Stop Using If Incorrect Screws Installed
Ring recalls 2nd Gen video doorbells with fire risk if incorrect screws are used during installation. Check your model via serial number on Ring's website to see if you're affected.
“Ring Video Doorbells (2nd Gen) Fire Hazard: Stop Using If Incorrect Screws Installed.” GovInfoNow, updated August 3, 2026. https://govinfonow.com/recall/2972-ring-video-doorbells-2nd-gen-fire-hazard-stop-using-if. Based on CPSC recall #8940 (https://www.cpsc.gov/Recalls/2021/Ring-Recalls-Video-Doorbells-2nd-Generation-Due-to-Fire-Hazard).
The Consumer Product Safety Commission announced on Nov. 10, 2020, that Ring is recalling Video Doorbells (2nd Generation) due to a fire hazard. The batteries can overheat if incorrect screws are used during installation. Consumers should stop installing the units and contact Ring for revised instructions.
How to tell if you have it
Ring Video Doorbell (2nd Generation), model number 5UM5E5
Sold at electronics and home goods stores nationwide, Amazon.com, and Ring.com from June 2020 through October 2020
What to do
Consumers should immediately stop installing the recalled video doorbells and contact Ring for revised installation instructions or download them here. Consumers can check if their video doorbell is part of this recall through Ring's website or app. Contact Ring at 800-656-1918 from 5 a.m. to 9 p.m. PT, seven days a week, or at www.Ring.com.
The hazard
According to the CPSC, the video doorbell's battery can overheat when the incorrect screws are used for installation, posing fire and burn hazards. Ring has received 85 incident reports of incorrect doorbell screws installed with 23 of those doorbells igniting, resulting in minor property damage. The firm has received eight reports of minor burns.
Context
GovInfoNow's records show other recent recalls include Panasonic Electric Toaster Ovens Recall (2026-07-16), DIY Cold Plunge Sauna Heater Kits Recall (2026-03-26), and Cambridge Audio Yoyo (M) Recall (2026-09-03).
How to tell if you have this one
Check for a blue ring at the front and the model number on the back of the doorbell. Visit Ring's website and enter your serial number to confirm if your model is part of this recall.
Brand
Ring
Product
Ring Video Doorbells (2nd Generation)
Category
Consumer product
Based on the official CPSC remedy
What to do — step by step
Stop Using Incorrectly Installed Doorbells
If you installed the doorbell with the wrong screws, stop using it immediately to prevent fire or burns.
Check Your Model
Enter your doorbell's serial number on Ring's website to confirm if it's part of this recall.
Get Revised Instructions
Contact Ring for updated installation instructions or download revised guides from their website.
Official remedy
What CPSC says to do
Consumers should immediately stop installing the recalled video doorbells and contact Ring for revised installation instructions or download them here. Consumers can check if their video doorbell is part of this recall through Ring's website or app.
Where it went
Where it was sold
Sold nationwide.
Nationwide
Not listed
CPSC “Sold at”: “Electronics and home goods stores nationwide and online at Amazon.com and Ring.com from June 2020 through October 2020 for approximately $100.”
Sold nationwide.
Take action
Contact Ring
We’ve drafted a message you can send Ring to request your refund or repair — edit it as you like.
Subject: Recall 8940 — Ring Video Doorbells (2nd Gen) Fire Hazard: Stop Using If Incorrect Screws Installed
Hello,
I own a Ring Video Doorbells (2nd Gen) Fire Hazard: Stop Using If Incorrect Screws Installed that is covered by recall 8940 from Ring.
The official recall notice states: Consumers should immediately stop installing the recalled video doorbells and contact Ring for revised installation instructions or download them here. Consumers can check if their video doorbell is part of this recall through Ring's website or app.
I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this?
Thank you.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official CPSC recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
Plain-language summary written by qwen3:4b on August 3, 2026, from the official record above. Not reviewed by a person — if it conflicts with the CPSC notice, the notice is correct. Report an error on this page.
GovInfoNow is an independent service and is not a government agency. We republish official CPSC recall data; we don’t issue, amend or administer recalls.