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Stop using now Consumer product recall · CPSC · Published November 25, 2020

Santa Cruz Bicycles Recall: Aluminum Frames Risk Fall Hazard

Santa Cruz recalls 2020 aluminum bicycles with frames that may bend or buckle, causing fall hazards. Affected models include Nomad 4a, Bronson 3a, 5010 3a, Roubion 3a, and Furtado 3a. Consumers must stop using and get a free frame replacement or refund.

Plain-English summary generated from official CPSC data by GovInfoNow · Published by Carlos Caban · How we make summaries

🇺🇸 CPSC recall #8949Consumer productSanta Cruz
Official CPSC recall photos · click to enlarge
Take action

Contact the company & request your remedy

Call(833) 944-8335from 9 a.m. to 5p.m. PT Monday through FridayEmailqualityassurance@santacruzbicycles.comOfficial pagewww.santacruzbicycles.com
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✎ GovInfoNow plain-language explainer

Santa Cruz is recalling 2020 aluminum bicycles that could bend or buckle due to thermal damage during paint stripping, creating a fall hazard. Owners should stop using these bikes immediately and get a free frame replacement or refund. Read more at govinfonow.com/recall/2960-santa-cruz-bicycles-recall-aluminum-frames-risk-fall-hazard.

Source Summary by GovInfoNow · govinfonow.com/recall/2960-santa-cruz-bicycles-recall-aluminum-frames-risk-fall-hazard · Updated August 3, 2026 · Official notice: CPSC #8949

Cite this page

“Santa Cruz Bicycles Recall: Aluminum Frames Risk Fall Hazard.” GovInfoNow, updated August 3, 2026. https://govinfonow.com/recall/2960-santa-cruz-bicycles-recall-aluminum-frames-risk-fall-hazard. Based on CPSC recall #8949 (https://www.cpsc.gov/Recalls/2021/Santa-Cruz-Bicycles-Recalls-Bicycles-with-Aluminum-Frames-Due-to-Fall-Risk).

The Consumer Product Safety Commission announced on Nov. 25, 2020, that Santa Cruz Bicycles is recalling certain bicycles with aluminum frames due to a fall hazard. Owners should stop using the bikes and contact the firm for a free inspection or replacement. The CPSC issued recall number 8949 regarding this issue.

How to tell if you have it

  • Santa Cruz Nomad 4a Aluminum (2020)
  • Santa Cruz Bronson 3a Aluminum (2020)
  • Santa Cruz 5010 3a Aluminum (2020)
  • Juliana Roubion 3a Aluminum (2020)
  • Juliana Furtado 3a Aluminum (2020)

What to do

Consumers should immediately stop using the recalled bicycles with aluminum frames and contact the firm to arrange for a free inspection. Consumers with affected frames can choose either a free replacement aluminum frame or a refund voucher for the value of the recalled frame. Contact Santa Cruz Bicycles toll-free at 833-944-8335 from 9 a.m. to 5 p.m. PT Monday through Friday, by email at qualityassurance@santacruzbicycles.com or online at http://www.santacruzbicycles.com.

The hazard

The aluminum frame pieces could have experienced thermal damage during a non-standard paint stripping operation and can bend or buckle, posing a fall hazard. Santa Cruz has received four reports of the recalled aluminum frame bicycle pieces bending or buckling. No injuries have been reported.

Context

GovInfoNow's records show other recent recalls include Trek and Electra Electric Bicycles with Broken Rear Bolts Risk Fall Hazard (2026-01-29) and Victgoal Bicycle Helmets Recall: Risk of Serious Injury or Death from Head Injury (2026-09-10). Sauna360 Tylö Halmstad and Kiruna Hybrid Saunas Recall: Bench Collapse Fall Hazard was reported on 2026-09-17.

How to tell if you have this one

Check for the model name on the front or rear triangle of the bicycle frame. The frame has a serial number with fewer than six small indents above the first letter of the serial number. The name 'Santa Cruz' or 'Juliana' appears on the downtube.

  • Brand
    Santa Cruz
  • Product
    Model Year 2020 Aluminum Santa Cruz and Juliana Bicycles
  • Category
    Consumer product
Based on the official CPSC remedy

What to do — step by step

  1. Stop Using It Now

    Immediately stop using the recalled bicycles with aluminum frames to prevent falls.

  2. Contact Santa Cruz

    Reach out to Santa Cruz to arrange a free inspection of the frame.

  3. Choose Replacement or Refund

    Select a free replacement aluminum frame or a refund voucher for the value of the recalled frame.

Official remedy

What CPSC says to do

Consumers should immediately stop using the recalled bicycles with aluminum frames and contact the firm to arrange for a free inspection. Consumers with affected frames can choose either a free replacement aluminum frame or a refund voucher for the value of the recalled frame.

Where it went

Where it was sold

Sold nationwide.

Alaska: yesAKMaine: yesMEVermont: yesVTNew Hampshire: yesNHWashington: yesWAIdaho: yesIDMontana: yesMTNorth Dakota: yesNDMinnesota: yesMNIllinois: yesILWisconsin: yesWIMichigan: yesMINew York: yesNYRhode Island: yesRIMassachusetts: yesMAOregon: yesORNevada: yesNVWyoming: yesWYSouth Dakota: yesSDIowa: yesIAIndiana: yesINOhio: yesOHPennsylvania: yesPANew Jersey: yesNJConnecticut: yesCTCalifornia: yesCAUtah: yesUTColorado: yesCONebraska: yesNEMissouri: yesMOKentucky: yesKYWest Virginia: yesWVVirginia: yesVAMaryland: yesMDDelaware: yesDEArizona: yesAZNew Mexico: yesNMKansas: yesKSArkansas: yesARTennessee: yesTNNorth Carolina: yesNCSouth Carolina: yesSCDistrict of Columbia: yesDCOklahoma: yesOKLouisiana: yesLAMississippi: yesMSAlabama: yesALGeorgia: yesGAHawaii: yesHITexas: yesTXFlorida: yesFL

CPSC “Sold at”: “Bicycle stores nationwide and specialty online retailers from June 2019 through October 2020 for about $2,000 for frames sold separately and about $3,500 to $4,300 for complete bikes with the aluminum frames.”

Sold nationwide.

Take action

Contact Santa Cruz

We’ve drafted a message you can send Santa Cruz to request your refund or repair — edit it as you like.

✉️ Open in email📞 +18339448335Company site
Subject: Recall 8949 — Santa Cruz Bicycles Recall: Aluminum Frames Risk Fall Hazard

Hello,

I own a Santa Cruz Bicycles Recall: Aluminum Frames Risk Fall Hazard that is covered by recall 8949 from Santa Cruz.

The official recall notice states: Consumers should immediately stop using the recalled bicycles with aluminum frames and contact the firm to arrange for a free inspection. Consumers with affected frames can choose either a free replacement aluminum frame or a refund voucher for the value of the recalled frame.

I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this?

Thank you.

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Where this comes from

The facts (hazard, remedy, dates, manufacturer) are pulled from the official CPSC recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.

  • Official source: CPSC Recall #8949 (November 25, 2020)
  • Plain-language summary written by qwen3:4b on August 3, 2026, from the official record above. Not reviewed by a person — if it conflicts with the CPSC notice, the notice is correct. Report an error on this page.
  • GovInfoNow is an independent service and is not a government agency. We republish official CPSC recall data; we don’t issue, amend or administer recalls.
GovInfoNow is an independent guide. We are not CPSC or any government agency. Always confirm details with the official recall.Data: CPSC · FDA · NHTSA · USDA