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✎ GovInfoNow plain-language explainer
dormakaba is recalling certain DE8310 Delayed Egress Locks because the lockset may fail to open, posing an entrapment hazard during an emergency. These locks were installed on exit and fire doors to delay unauthorized access but can prevent occupants from evacuating safely. The manufacturer is offering free firmware repairs by a technician to fix the issue. Read more at govinfonow.com/recall/2790-dormakaba-de8310-lock-recall-entrapment-hazard-in-emergencies.
“dormakaba DE8310 Lock Recall: Entrapment Hazard in Emergencies.” GovInfoNow, updated October 10, 2026. https://govinfonow.com/recall/2790-dormakaba-de8310-lock-recall-entrapment-hazard-in-emergencies. Based on CPSC recall #9118 (https://www.cpsc.gov/Recalls/2021/dormakaba-Recalls-Delayed-Egress-Locks-Due-to-Risk-of-Entrapment-in-an-Emergency).
The Consumer Product Safety Commission announced on August 11, 2021, that dormakaba is recalling DE8310 Delayed Egress Locks due to the risk of entrapment in an emergency. Facilities should contact the firm for instructions on receiving a free firmware repair by a technician.
How to tell if you have it
dormakaba
DE8310 Delayed Egress Locks
Sold installed by contractors nationwide from October 2019 through March 2021
What to do
Facilities using the recalled locks should contact dormakaba at 800-265-6630 from 8 a.m. to 5 p.m. ET Monday through Friday, email at DE8310.Recall@dormakaba.com or online at dormakaba.us and search for "recall" or "DE8310" for more information.
The hazard
According to the CPSC, the lockset can fail to open, posing an entrapment hazard and inability to vacate a location in an emergency. The firm has received reports of 56 incidents with the recalled locks. No injuries have been reported.
Context
GovInfoNow's records show other recent recalls include Ikuso Safety Gates Recall: Risk of Child Entrapment and Injury (2025-11-26), EVLWZL and Gunugu Mattress Recall: Fire Hazard (2026-05-07), and Emerspring Mattresses Recall: Fire Hazard Risk of Serious Injury or Death (2026-09-24).
How to tell if you have this one
Look for dormakaba Delayed Egress Locks with model number DE8310 located on the inside of the wiring cavity cover plate. These units may have an internal or external alarm sounder, a key switch for reset and override, and a building code sign for single out swinging doors. They were installed by contractors nationwide from October 2019 through March 2021.
Brand
dormakaba
Product
Delayed Egress Locks
Category
Consumer product
Based on the official CPSC remedy
What to do — step by step
Contact dormakaba
Facilities should contact the firm at 800-265-6630 or via email at DE8310.Recall@dormakaba.com to receive instructions for a free firmware repair.
Schedule Technician Repair
Arrange for a technician to perform the free firmware repair on the recalled locks.
Official remedy
What CPSC says to do
Facilities using the recalled locks should contact the firm for instructions on receiving a free repair of the firmware by a technician.
Where it went
Where it was sold
Sold nationwide.
Nationwide
Not listed
CPSC “Sold at”: “Installed by contractors nationwide from October 2019 through March 2021 for between $1,200 and $1,400.”
Sold nationwide.
Take action
Contact dormakaba
We’ve drafted a message you can send dormakaba to request your refund or repair — edit it as you like.
Subject: Recall 9118 — dormakaba DE8310 Lock Recall: Entrapment Hazard in Emergencies
Hello,
I own a dormakaba DE8310 Lock Recall: Entrapment Hazard in Emergencies that is covered by recall 9118 from dormakaba.
The official recall notice states: Facilities using the recalled locks should contact the firm for instructions on receiving a free repair of the firmware by a technician.
I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this?
Thank you.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official CPSC recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
Plain-language summary written by qwen3.6:35b-a3b on October 10, 2026, from the official record above. Not reviewed by a person — if it conflicts with the CPSC notice, the notice is correct. Report an error on this page.
GovInfoNow is an independent service and is not a government agency. We republish official CPSC recall data; we don’t issue, amend or administer recalls.