Thomas Built Bus Wheelchair Restraint Recall: Unsecured Chair Risk
DTNA recalls certain 2026-2027 Thomas Built Saf-T-Liner C2 buses. The wheelchair restraint retractor may not lock, risking injury from an unsecured chair.
Stop using this now
An unsecured wheelchair can move during transit, increasing the risk of injury.
What happened, in plain English
Daimler Trucks North America is recalling certain 2026 Thomas Built Buses Saf-T-Liner C2 Jouley and 2027 Saf-T-Liner C2 transit buses equipped with QRT-Deluxe or QRT-Max wheelchair restraints. The restraint's retractor may fail to lock, which means a wheelchair could move during transit. This movement increases the risk of injury to passengers. Read more at govinfonow.com/recall/1365117-thomas-built-bus-wheelchair-restraint-recall-unsecured-chair-risk.
Source Summary by GovInfoNow · govinfonow.com/recall/1365117-thomas-built-bus-wheelchair-restraint-recall-unsecured-chair-risk · Updated October 9, 2026 · Official notice: NHTSA #25V850000
Cite this page
“Thomas Built Bus Wheelchair Restraint Recall: Unsecured Chair Risk.” GovInfoNow, updated October 9, 2026. https://govinfonow.com/recall/1365117-thomas-built-bus-wheelchair-restraint-recall-unsecured-chair-risk. Based on NHTSA recall #25V850000 (https://www.nhtsa.gov/recalls?nhtsaId=25V850000).
Why it’s dangerous
The mechanism designed to hold the wheelchair in place may not lock properly. If the retractor does not lock, the wheelchair is not secured and can move around during the bus's operation. This uncontrolled movement poses a direct risk of injury to the passenger or others inside the vehicle.
Who’s affected
Owners and operators of specific 2026 Thomas Built Buses Saf-T-Liner C2 Jouley and 2027 Saf-T-Liner C2 transit buses that have QRT-Deluxe or QRT-Max wheelchair restraints installed. Passengers using wheelchairs on these vehicles are at risk if the restraint fails.
How to tell if you have this one
Check if your vehicle is a 2026 Thomas Built Buses Saf-T-Liner C2 Jouley or a 2027 Saf-T-Liner C2 transit bus. Verify if it is equipped with a QRT-Deluxe or QRT-Max wheelchair restraint system. Owner notification letters were mailed on February 5, 2026.
- Brand
Thomas Built Buses- Category
Vehicle
What to do — step by step
Contact DTNA Customer Service
Call 1-800-547-0712 and reference recall number F1028 to schedule a free inspection and potential retractor replacement by a dealer.
What NHTSA says to do
A dealer will inspect and replace the retractor, as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is F1028.
How this recall unfolded
Recall timeline
Owners were mailed letters 58 days after NHTSA received the defect report.
- NHTSA received the defect report
- Owner letters mailed
- Added to GovInfoNow
Dates from the agency record only; steps without a date are left out.
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Where this comes from
The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
- Official source: NHTSA Recall #25V850000 (December 9, 2025)
- Plain-language summary written by qwen3.6:35b-a3b on October 9, 2026, from the official record above. Not reviewed by a person — if it conflicts with the NHTSA notice, the notice is correct. Report an error on this page.
- GovInfoNow is an independent service and is not a government agency. We republish official NHTSA recall data; we don’t issue, amend or administer recalls.