FORD MUSTANG MACH E (2025) recall — Electrical System
Ford recalls 2021-2025 Mustang Mach E vehicles with potential emergency exit risk due to door latch issues. Owners must contact Ford for free software update to prevent trapping.
Use caution until it’s fixed
The inability to enter or exit the vehicle in an emergency increases the risk of injury.
Contact the company & request your remedy
What happened, in plain English
Ford is recalling 2021-2025 Mustang Mach E vehicles because low battery can lock doors after exiting, trapping people inside. This could cause injury if someone can't exit the vehicle. Read more at govinfonow.com/recall/1341986-ford-mustang-mach-e-2021-2025-recall-emergency-exit-risk.
Source Summary by GovInfoNow · govinfonow.com/recall/1341986-ford-mustang-mach-e-2021-2025-recall-emergency-exit-risk · Updated October 8, 2026 · Official notice: NHTSA #25V404000
Cite this page
“Ford Mustang Mach E (2021-2025) Recall: Emergency Exit Risk.” GovInfoNow, updated October 8, 2026. https://govinfonow.com/recall/1341986-ford-mustang-mach-e-2021-2025-recall-emergency-exit-risk. Based on NHTSA recall #25V404000 (https://www.nhtsa.gov/recalls?nhtsaId=25V404000).
Why it’s dangerous
If the vehicle battery is low, door latches may stay locked after the driver or front passenger exits. This could trap someone who can't use the inside door release handles, like a child in the back seat.
Who’s affected
Owners of 2021-2025 Mustang Mach E vehicles are affected. Children in the back seat are at higher risk due to potential trapping.
How to tell if you have this one
Check your Mustang Mach E model year (2021-2025). The recall covers vehicles where owner notification letters were mailed in July or September 2025.
- Brand
Ford- Category
Vehicle
What to do — step by step
Contact Ford Customer Service
Call 1-866-436-7332 to schedule a free software update for your vehicle.
Get Software Update
Dealers will update the Powertrain Control Module (PCM) and Secondary On-Board Diagnostic Control Module C (SOBDMC) software for free.
What NHTSA says to do
Dealers will update the Powertrain Control Module (PCM) and the Secondary On-Board Diagnostic Control Module C (SOBDMC) software, free of charge. Owner notification letters were mailed to 2021-2025 Mustang Mach-E owners September 12, 2025. Additionally, Owner notification letters were mailed to 2024-2025 Mustang Mach-E owners July 10, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S65.
Questions people ask
Why is this recall happening?
The recall is for vehicles where low battery can lock doors after exiting, potentially trapping someone who can't use the inside door release handles.
How do I know if my vehicle is affected?
Your vehicle is affected if it's a 2021-2025 Mustang Mach E and owner notification letters were mailed in July or September 2025.
Is there a risk of serious injury?
Yes, if someone is trapped inside the vehicle and unable to exit, it could cause injury.
Contact Ford
We’ve drafted a message you can send Ford to request your refund or repair — edit it as you like.
Subject: Recall 25V404000 — Ford Ford Hello, I own a Ford that is covered by recall 25V404000 from Ford. The official recall notice states: Dealers will update the Powertrain Control Module (PCM) and the Secondary On-Board Diagnostic Control Module C (SOBDMC) software, free of charge. Owner notification letters were mailed to 2021-2025 Mustang Mach-E owners September 12, 2025. Additionally, Owner notification letters were mailed to 2024-2025 Mustang Mach-E owners July 10, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S65. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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Where this comes from
The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
- Official source: NHTSA Recall #25V404000 (June 13, 2025)
- Plain-language summary written by qwen3:4b on October 8, 2026, from the official record above. Not reviewed by a person — if it conflicts with the NHTSA notice, the notice is correct. Report an error on this page.
- GovInfoNow is an independent service and is not a government agency. We republish official NHTSA recall data; we don’t issue, amend or administer recalls.