Use cautionVehicle recall · NHTSA · Published July 1, 2019
MCI J4500 (2012) Recall: Steering Loss Risk
MCI recalls 2012 J4500 coaches with hydraulic steering systems that may lock, causing loss of steering control. Owners must contact MCI for free axle alignment repairs.
“MCI J4500 (2012) Recall: Steering Loss Risk.” GovInfoNow, updated October 5, 2026. https://govinfonow.com/recall/1251917-mci-j4500-2012-recall-steering-loss-risk. Based on NHTSA recall #19V027000 (https://www.nhtsa.gov/recalls?nhtsaId=19V027000).
The National Highway Traffic Safety Administration announced on July 1, 2019, that Motor Coach Industries is recalling certain MCI coaches due to a potential loss of steering control. Owners should contact MCI customer service at 1-800-241-2947 for a free inspection and repair.
How to tell if you have it
MCI 102EL3, 1997-2013
MCI E4500, 1997-2013
MCI J4500, 2001-2015
What to do
MCI will inspect and repair axle alignment, as necessary, free of charge. Owner notification letters were mailed on May 14, 2021. Owners may contact MCI customer service at 1-800-241-2947.
The hazard
The axle's alignment and low hydraulic pressure in the steering system may cause the steering system to lock, causing a loss of steering control at highway speeds, which may increase the risk of a crash. According to NHTSA records, this is the primary hazard associated with this recall.
Context
GovInfoNow's records show Motor Coach Industries has 7 other recalls on record since April 4, 2014. Other recent recalls of similar products include MCI D4505 (2017) Recall: Beacon Lighting May Not Be Visible to Wheelchair Users (July 2, 2024), MCI D4505 (2017) Recall: Electrical System Fire Risk (Sept. 24, 2021), and MCI J4500 (2012) Recall: Wheelchair Lift Barrier Failure Risk (Sept. 23, 2021). Other recent recalls of similar products include BMW X3 (2024-2026) Steering Recall: Risk of Loss of Control (Aug. 12, 2026), Pierce Arrow XT 2025 Steering Recall: Risk of Loss of Control (Feb. 2, 2026), and Hyundai 2026 Kona Steering Recall: Risk of Loss of Steering Control (Feb. 6, 2026).
How to tell if you have this one
Check if your MCI J4500 coach was manufactured between 2001-2015. The vehicle has a hydraulic rear axle steering system with a tag axle.
Brand
MCI
Category
Vehicle
Based on the official NHTSA remedy
What to do — step by step
Contact MCI Customer Service
Call 1-800-241-2947 to schedule a free axle alignment repair.
Official remedy
What NHTSA says to do
MCI will inspect and repair axle alignment, as necessary, free of charge. MCI issued owners an interim notification on March 26, 2019. Owner notification letters were mailed on May 14, 2021. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is SB 469.
How this recall unfolded
Recall timeline
Owners were mailed letters 22 months after NHTSA received the defect report.
1NHTSA received the defect report
2Owner letters mailed
Dates from the agency record only; steps without a date are left out.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
Plain-language summary written by qwen3:4b on October 5, 2026, from the official record above. Not reviewed by a person — if it conflicts with the NHTSA notice, the notice is correct. Report an error on this page.
GovInfoNow is an independent service and is not a government agency. We republish official NHTSA recall data; we don’t issue, amend or administer recalls.