FUNTOK Ride-On Trucks Recalled: Fire and Burn Hazards Risk Serious Injury

We’ve drafted a message you can send FUNTOK to request your refund or repair — edit it as you like.

Subject: Recall 10678 — FUNTOK Ride-On Trucks Recalled: Fire and Burn Hazards Risk Serious Injury

Hello,

I own a FUNTOK Ride-On Trucks Recalled: Fire and Burn Hazards Risk Serious Injury that is covered by recall 10678 from FUNTOK.

The official recall notice states: Consumers should stop using the recalled ride-on truck immediately, unplug the truck if it is charging, and contact Shenzhen Luobei Trading Co. for instructions to receive a full refund. To obtain a refund, consumers will need to disable the ride-on truck by cutting the wires to the battery and submitting a photo of the cut wires with "VOID," the consumer's name and the date written on the hood of the truck in permanent marker. Consumers should dispose of the disabled ride-on truck once they receive their refund. Directions on how to disassemble and disable the ride-on truck can be found on https://funtok.net/pages/voluntary-product-safety-recall. Note: Do not throw the truck battery in the trash, or in the general recycling stream (e.g., street-level or curbside recycling bins). Lead-acid batteries must be disposed of differently than other batteries. Your municipal household hazardous waste (HHW) collection center or battery recycling boxes found at various retail and home improvement stores may accept this lead-acid battery for disposal. Before taking your battery to a HHW collection center, contact that office ahead of time and ask whether it accepts lead-acid batteries. If it does not, contact your municipality for further guidance.

I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this?

Thank you.