TOYOTA PRIUS V (2017) recall — Hybrid Propulsion System
Toyota recalls 2017 Prius V vehicles with potential hybrid system shutdown causing stalling. Free software update and inverter repair available to prevent crashes.
Use caution until it’s fixed
An unexpected hybrid power system shut down may increase the risk of a crash.
Contact the company & request your remedy
What happened, in plain English
Toyota is recalling 2017 Prius V vehicles that may experience unexpected hybrid system shutdowns, which could cause the vehicle to stall while driving. This could increase crash risk if the vehicle is in motion. Read more at govinfonow.com/recall/1226438-toyota-prius-v-2017-recall-hybrid-system-shutdown-risk.
Source Summary by GovInfoNow · govinfonow.com/recall/1226438-toyota-prius-v-2017-recall-hybrid-system-shutdown-risk · Updated October 5, 2026 · Official notice: NHTSA #20V369000
Cite this page
“Toyota Prius V (2017) Recall: Hybrid System Shutdown Risk.” GovInfoNow, updated October 5, 2026. https://govinfonow.com/recall/1226438-toyota-prius-v-2017-recall-hybrid-system-shutdown-risk. Based on NHTSA recall #20V369000 (https://www.nhtsa.gov/recalls?nhtsaId=20V369000).
Why it’s dangerous
The hybrid system may shut down unexpectedly due to excessive voltage in the inverter's Intelligent Power Module (IPM). This can cause the vehicle to stall while driving, potentially leading to a crash if the vehicle is moving.
Who’s affected
Owners of 2017 Toyota Prius V vehicles are affected. Drivers using these vehicles during operation may face increased risk of stalling.
How to tell if you have this one
Check if your 2017 Toyota Prius V has a recall number 20TB10 or 20TA10. The recall began July 24, 2020, and applies to vehicles not covered by another recall.
- Brand
Toyota- Category
Vehicle
What to do — step by step
Contact Toyota Customer Service
Call 1-888-270-9371 to confirm your vehicle is affected and schedule a free repair.
Get Software Update
Dealers will perform a free software update for the hybrid system to prevent unexpected shutdowns.
Receive Inverter Repair
If your vehicle has experienced inverter failure, the inverter assembly will be repaired or replaced before the software update.
What NHTSA says to do
Toyota will notify owners, and dealers will perform a software update for the hybrid system. If the vehicle has experienced an inverter failure with certain hybrid system faults related to this condition, the inverter assembly will be repaired or replaced, prior to software update. All repairs will be performed free of charge. This recall began July 24, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's number for this recall is 20TB10 / 20TA10.
Questions people ask
Why is my Prius V being recalled?
The recall addresses a potential issue where the hybrid system may shut down unexpectedly due to excessive voltage in the inverter's Intelligent Power Module (IPM), causing the vehicle to stall while driving.
How do I know if my vehicle is affected?
Your 2017 Prius V is affected if it has a recall number 20TB10 or 20TA10, as the recall began July 24, 2020.
Is this fix safe?
Yes, the free software update and inverter repair will prevent unexpected shutdowns and stalling while driving.
Will this fix my vehicle?
The fix will address the specific issue causing unexpected shutdowns, but if your vehicle has already experienced inverter failure, the inverter assembly will be repaired or replaced first.
Contact Toyota
We’ve drafted a message you can send Toyota to request your refund or repair — edit it as you like.
Subject: Recall 20V369000 — Toyota Toyota Hello, I own a Toyota that is covered by recall 20V369000 from Toyota. The official recall notice states: Toyota will notify owners, and dealers will perform a software update for the hybrid system. If the vehicle has experienced an inverter failure with certain hybrid system faults related to this condition, the inverter assembly will be repaired or replaced, prior to software update. All repairs will be performed free of charge. This recall began July 24, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's number for this recall is 20TB10 / 20TA10. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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Where this comes from
The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
- Official source: NHTSA Recall #20V369000 (June 24, 2020)
- Plain-language summary written by qwen3:4b on October 5, 2026, from the official record above. Not reviewed by a person — if it conflicts with the NHTSA notice, the notice is correct. Report an error on this page.
- GovInfoNow is an independent service and is not a government agency. We republish official NHTSA recall data; we don’t issue, amend or administer recalls.