Mercedes-Benz Metris 2018: Rearview Camera Freezes, Risk of Crash
Daimler Vans USA recalls 2015-2018 Mercedes-Benz Metris vehicles with a defective rearview camera memory chip that may freeze the display, increasing crash risk. Free camera replacement offered.
Use caution until it’s fixed
A frozen rearview image does not show the live view of what is currently behind the vehicle, increasing the risk of a crash.
What happened, in plain English
Mercedes-Benz is recalling certain 2015-2018 Metris vans because a faulty memory chip can cause the rearview camera to freeze, potentially hiding what's behind the vehicle and causing crashes. This affects drivers who rely on the camera for safety. Read more at govinfonow.com/recall/1225215-mercedes-benz-metris-2018-rearview-camera-freezes-risk-of-crash.
Source Summary by GovInfoNow · govinfonow.com/recall/1225215-mercedes-benz-metris-2018-rearview-camera-freezes-risk-of-crash · Updated October 4, 2026 · Official notice: NHTSA #22V099000
Cite this page
“Mercedes-Benz Metris 2018: Rearview Camera Freezes, Risk of Crash.” GovInfoNow, updated October 4, 2026. https://govinfonow.com/recall/1225215-mercedes-benz-metris-2018-rearview-camera-freezes-risk-of-crash. Based on NHTSA recall #22V099000 (https://www.nhtsa.gov/recalls?nhtsaId=22V099000).
Why it’s dangerous
The rearview camera's memory chip may freeze the display, so the driver won't see what's behind the vehicle. This increases the risk of a crash when the driver needs to check their surroundings.
Who’s affected
Owners of 2015-2018 Mercedes-Benz Metris vans are affected. Drivers who use the rearview camera for safety are most at risk.
How to tell if you have this one
Check if your 2015-2018 Mercedes-Benz Metris van has a rearview camera. The recall covers vehicles with a defective memory chip that causes the camera display to freeze.
- Brand
Mercedes-Benz- Category
Vehicle
What to do — step by step
Contact Customer Service
Call DVUSA at 1-877-762-8267 to schedule a camera replacement.
Get Camera Replacement
Dealers will replace the rearview camera free of charge once you contact them.
What NHTSA says to do
Dealers will replace the rearview camera, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2RU54KAM.
How this recall unfolded
Recall timeline
Owners were mailed letters 12 months after NHTSA received the defect report.
- NHTSA received the defect report
- Owner letters mailed
Dates from the agency record only; steps without a date are left out.
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Where this comes from
The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
- Official source: NHTSA Recall #22V099000 (February 22, 2022)
- Plain-language summary written by qwen3:4b on October 4, 2026, from the official record above. Not reviewed by a person — if it conflicts with the NHTSA notice, the notice is correct. Report an error on this page.
- GovInfoNow is an independent service and is not a government agency. We republish official NHTSA recall data; we don’t issue, amend or administer recalls.