MERCEDES-BENZ METRIS (2018) recall — Power Train
Daimler Vans USA recalls 2017-2018 Mercedes-Benz Metris vehicles with potential driveshaft separation causing crash risk. Free transmission flange repair available.
Use caution until it’s fixed
If the bolts loosen and fall out, the driveshaft may separate causing a loss of drive, thereby increasing the risk of a crash.
Contact the company & request your remedy
What happened, in plain English
Mercedes-Benz is recalling certain 2017-2018 Metris vans because bolts at the transmission flange may loosen, causing the driveshaft to separate and increasing crash risk. Owners should contact DVUSA for free repairs. Read more at govinfonow.com/recall/1225210-mercedes-benz-metris-2018-power-train-recall-risk-of-crash.
Source Summary by GovInfoNow · govinfonow.com/recall/1225210-mercedes-benz-metris-2018-power-train-recall-risk-of-crash · Updated October 6, 2026 · Official notice: NHTSA #18V497000
Cite this page
“Mercedes-Benz Metris 2018 Power Train Recall: Risk of Crash if Driveshaft Separates.” GovInfoNow, updated October 6, 2026. https://govinfonow.com/recall/1225210-mercedes-benz-metris-2018-power-train-recall-risk-of-crash. Based on NHTSA recall #18V497000 (https://www.nhtsa.gov/recalls?nhtsaId=18V497000).
Why it’s dangerous
If the securing bolts loosen and fall out, the driveshaft can separate from the transmission. This causes loss of drive power, which may lead to a crash if the vehicle is moving.
Who’s affected
Owners of 2017-2018 Mercedes-Benz Metris vans are affected. Drivers and passengers in these vehicles face the highest risk due to potential driveshaft separation.
How to tell if you have this one
Check if your vehicle is a 2017-2018 Mercedes-Benz Metris. The recall started September 28, 2018, and applies to vehicles with potential driveshaft securing bolt issues.
- Brand
Mercedes-Benz- Category
Vehicle
What to do — step by step
Contact DVUSA
Call 1-877-762-8267 to schedule a free transmission flange repair.
Get Transmission Flange Repair
Dealers will replace the transmission flange, secure bolts, and clean the shaft seal at no cost.
What NHTSA says to do
DVUSA will notify owners, and dealers will replace the transmission flange, securing bolts, and clean the shaft seal, free of charge. The recall began September 28, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.
Questions people ask
Why is this recall happening?
The drive shaft securing bolts may loosen at the automatic transmission flange, causing the driveshaft to separate and increasing crash risk.
How do I know if my vehicle is affected?
Your vehicle is affected if it's a 2017-2018 Mercedes-Benz Metris with potential driveshaft securing bolt issues.
What should I do if I own this vehicle?
Contact DVUSA customer service at 1-877-762-8267 to schedule a free transmission flange repair.
Contact Mercedes-Benz
We’ve drafted a message you can send Mercedes-Benz to request your refund or repair — edit it as you like.
Subject: Recall 18V497000 — Mercedes-Benz Mercedes-Benz Hello, I own a Mercedes-Benz that is covered by recall 18V497000 from Mercedes-Benz. The official recall notice states: DVUSA will notify owners, and dealers will replace the transmission flange, securing bolts, and clean the shaft seal, free of charge. The recall began September 28, 2018. Owners may contact DVUSA customer service at 1-877-762-8267. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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Where this comes from
The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
- Official source: NHTSA Recall #18V497000 (July 29, 2018)
- Plain-language summary written by qwen3:4b on October 6, 2026, from the official record above. Not reviewed by a person — if it conflicts with the NHTSA notice, the notice is correct. Report an error on this page.
- GovInfoNow is an independent service and is not a government agency. We republish official NHTSA recall data; we don’t issue, amend or administer recalls.