RAM PROMASTER (2019) recall — Seats
New England Wheels recalls 2014-2019 Ram Promaster 2500/3500 vehicles with Freedman Go-ES Foldaway seats due to potential seat back movement in crashes, increasing injury risk.
Use caution until it’s fixed
In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.
Contact the company & request your remedy
What happened, in plain English
New England Wheels is recalling certain 2014-2019 Ram Promaster 2500 and 3500 vehicles with Freedman Go-ES Foldaway seats. The seats may not stay locked in place during a crash, raising injury risk for occupants. Read more at govinfonow.com/recall/1224303-ram-promaster-2019-seats-recall-crash-risk-of-seat-back.
Source Summary by GovInfoNow · govinfonow.com/recall/1224303-ram-promaster-2019-seats-recall-crash-risk-of-seat-back · Updated October 5, 2026 · Official notice: NHTSA #19V333000
Cite this page
“RAM Promaster 2019 Seats Recall: Crash Risk of Seat Back Movement.” GovInfoNow, updated October 5, 2026. https://govinfonow.com/recall/1224303-ram-promaster-2019-seats-recall-crash-risk-of-seat-back. Based on NHTSA recall #19V333000 (https://www.nhtsa.gov/recalls?nhtsaId=19V333000).
Why it’s dangerous
When the seat back cushion is rotated from stowed to upright position, it may not stay locked during sudden stops or crashes. This can cause the seat to move, increasing injury risk for occupants.
Who’s affected
Owners of 2014-2019 Ram Promaster 2500 and 3500 vehicles with Freedman Go-ES Foldaway seats are affected. Drivers and passengers in these vehicles face increased injury risk during crashes.
How to tell if you have this one
Check if your Ram Promaster 2500 or 3500 was purchased between 2014 and 2019 with Freedman Go-ES Foldaway seats. The recall covers vehicles modified for these seats.
- Brand
New England Wheels- Category
Vehicle
What to do — step by step
Contact Freedman for Repair
Reach out to Freedman customer service at 1-800-443-4540 or New England at 1-800-886-9247 for free seat repairs.
What NHTSA says to do
New England has notified owners, directing them to contact Freedman for repairs to the foldaway seats, free of charge. The recall began May 27, 2019. Owners may contact Freedman customer service at 1-800-443-4540 or New England at 1-800-886-9247.
Questions people ask
Why is this seat recall happening?
The seat back cushion may not stay locked during crashes, increasing injury risk for occupants.
How do I know if my vehicle is affected?
Your vehicle is affected if it's a 2014-2019 Ram Promaster 2500 or 3500 with Freedman Go-ES Foldaway seats.
What should I do if I own this vehicle?
Contact Freedman customer service at 1-800-443-4540 or New England at 1-800-886-9247 for free repairs.
Contact New England Wheels
We’ve drafted a message you can send New England Wheels to request your refund or repair — edit it as you like.
Subject: Recall 19V333000 — New England Wheels New England Wheels Hello, I own a New England Wheels that is covered by recall 19V333000 from New England Wheels. The official recall notice states: New England has notified owners, directing them to contact Freedman for repairs to the foldaway seats, free of charge. The recall began May 27, 2019. Owners may contact Freedman customer service at 1-800-443-4540 or New England at 1-800-886-9247. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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Where this comes from
The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
- Official source: NHTSA Recall #19V333000 (April 29, 2019)
- Plain-language summary written by qwen3:4b on October 5, 2026, from the official record above. Not reviewed by a person — if it conflicts with the NHTSA notice, the notice is correct. Report an error on this page.
- GovInfoNow is an independent service and is not a government agency. We republish official NHTSA recall data; we don’t issue, amend or administer recalls.