MERCEDES-BENZ GLC350E (2019) recall — Air Bags
Mercedes-Benz recalls 2019 GLC350E vehicles with audio head units that may incorrectly show passenger air bags as 'ON' when they are not, increasing crash injury risk. Owners must contact MBUSA for free software update.
Use caution until it’s fixed
If the passenger air bag is incorrectly displayed as 'ON' when it is not, a front seat passenger may be unaware that the air bag will not deploy in the event of a crash, increasing their risk of injury.
Contact the company & request your remedy
What happened, in plain English
Mercedes-Benz is recalling 2019 GLC350E vehicles with specific audio head units because the passenger air bag may show as 'ON' when it's actually inactive. This means passengers could be unaware the air bag won't deploy during a crash, raising injury risk. Read more at govinfonow.com/recall/1224206-mercedes-benz-glc350e-2019-air-bag-recall-incorrect-display-risk.
Source Summary by GovInfoNow · govinfonow.com/recall/1224206-mercedes-benz-glc350e-2019-air-bag-recall-incorrect-display-risk · Updated October 5, 2026 · Official notice: NHTSA #18V838000
Cite this page
“Mercedes-Benz GLC350E (2019) Air Bag Recall: Incorrect Display Risk.” GovInfoNow, updated October 5, 2026. https://govinfonow.com/recall/1224206-mercedes-benz-glc350e-2019-air-bag-recall-incorrect-display-risk. Based on NHTSA recall #18V838000 (https://www.nhtsa.gov/recalls?nhtsaId=18V838000).
Why it’s dangerous
The passenger air bag may display as 'ON' when it's actually inactive. This means passengers could be unaware the air bag won't deploy during a crash, increasing their risk of injury.
Who’s affected
Owners of 2019 Mercedes-Benz GLC350E vehicles with the specified audio head units are affected. Front seat passengers are most at risk if they don't realize the air bag won't deploy in a crash.
How to tell if you have this one
Check if your 2019 GLC350E has an Audio 20 head unit. The recall covers specific models from 2018-2019 with automatic child seat recognition features.
- Brand
Mercedes-Benz- Category
Vehicle
What to do — step by step
Contact MBUSA
Call 1-800-367-6372 to get the free software update for your audio head unit.
What NHTSA says to do
MBUSA will notify owners, and dealers will update the audio head unit software, free of charge. The recall began January 3, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2018120009.
Questions people ask
Why is this recall happening?
The passenger air bag may display as 'ON' when it's actually inactive, so passengers could be unaware the air bag won't deploy during a crash.
How do I know if my vehicle is affected?
Your 2019 GLC350E with an Audio 20 head unit and automatic child seat recognition is affected.
What should I do if I own this vehicle?
Contact MBUSA customer service at 1-800-367-6372 to get a free software update for your audio head unit.
Contact Mercedes-Benz
We’ve drafted a message you can send Mercedes-Benz to request your refund or repair — edit it as you like.
Subject: Recall 18V838000 — Mercedes-Benz Mercedes-Benz Hello, I own a Mercedes-Benz that is covered by recall 18V838000 from Mercedes-Benz. The official recall notice states: MBUSA will notify owners, and dealers will update the audio head unit software, free of charge. The recall began January 3, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2018120009. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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Where this comes from
The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
- Official source: NHTSA Recall #18V838000 (November 27, 2018)
- Plain-language summary written by qwen3:4b on October 5, 2026, from the official record above. Not reviewed by a person — if it conflicts with the NHTSA notice, the notice is correct. Report an error on this page.
- GovInfoNow is an independent service and is not a government agency. We republish official NHTSA recall data; we don’t issue, amend or administer recalls.