Kia recalls certain 2015-2019 Soul EV vehicles due to potential unintended movement when parked. Owners must update software to prevent crashes.
Unintended vehicle movement can increase the risk of a crash.
Kia is recalling some 2015-2019 Soul EV electric vehicles because a damaged parking mechanism can cause unintended movement while parked. This could lead to crashes if the vehicle shifts unexpectedly. Read more at govinfonow.com/recall/1224120-kia-soul-ev-2019-recall-unintended-movement-risk.
Source Summary by GovInfoNow · govinfonow.com/recall/1224120-kia-soul-ev-2019-recall-unintended-movement-risk · Updated October 4, 2026 · Official notice: NHTSA #23V724000
“Kia Soul EV (2019) Recall: Unintended Movement Risk.” GovInfoNow, updated October 4, 2026. https://govinfonow.com/recall/1224120-kia-soul-ev-2019-recall-unintended-movement-risk. Based on NHTSA recall 23V724000 (https://www.nhtsa.gov/recalls?nhtsaId=23V724000).
The parking mechanism can become damaged, causing the vehicle to move unexpectedly when the gear shift is in Park and the parking brake is not engaged while the vehicle is powered on. This unintended movement increases crash risk.
Owners of 2015-2019 Kia Soul EV vehicles are affected. Drivers who park their vehicles with the gear shift in Park and the parking brake off may be at risk.
Check for 2015-2019 Kia Soul EV models. The recall affects vehicles that were sold with the parking mechanism issue, which was previously addressed under recall number 20V-389.
Dealers will update the electronic control unit software for free to fix the parking mechanism issue.
Owners can call Kia customer service at 1-800-333-4542 to schedule the software update.
Dealers will update the electronic control unit software, free of charge. Owner notification letters were mailed December 21, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC287. This recall expands and replaces recall number 20V-389. Vehicles previously repaired under 20V-389 will need to have the new remedy completed.
The parking mechanism may be damaged, which can cause unintended vehicle movement when the gear shift is in Park and the parking brake is not applied while the vehicle is powered on.
This recall affects 2015-2019 Kia Soul EV vehicles. Vehicles previously repaired under recall number 20V-389 will need the new software update.
Contact Kia customer service at 1-800-333-4542 to schedule a free software update at a dealer.
We’ve drafted a message you can send Kia to request your refund or repair — edit it as you like.
Subject: Recall 23V724000 — Kia Kia Hello, I own a Kia that is covered by recall 23V724000 from Kia. The official recall notice states: Dealers will update the electronic control unit software, free of charge. Owner notification letters were mailed December 21, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC287. This recall expands and replaces recall number 20V-389. Vehicles previously repaired under 20V-389 will need to have the new remedy completed. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
