Lower riskMedical device recall · FDA · Published July 31, 2026
Philips Patient Information Center iX Software Freezes - Recall
Philips recalls Patient Information Center iX software versions 4.0-4.: software may freeze and become unresponsive. Affected units: REF:866389 with UDI (01)00884838127067.
“Philips Patient Information Center iX Software Freezes - Recall.” GovInfoNow, updated October 4, 2026. https://govinfonow.com/recall/1134650-philips-patient-information-center-ix-software-freezes-recall. Based on FDA recall #Z-3141-2026 (https://api.fda.gov/device/enforcement.json?search=recall_number:%22Z-3141-2026%22&limit=1).
Philips North America recalled Philips Patient Information Center iX units due to a software malfunction that may cause the system to freeze and become unresponsive, according to the FDA on July 31, 2026.
How to tell if you have it
Brand: Philips
Product: Philips Patient Information Center iX REF:866389
UPC: 00884838127067
Software versions: 4.0-4.5
Units affected: 7,359
The hazard
Due to a software malfunction, the patient information system may freeze and become unresponsive, according to the FDA recall record.
Context
GovInfoNow's records show Philips North America has 30 other recalls on record since December 24, 2020. Other recent recalls of similar products include Philips Patient Information Center iX Software 4.5.0 Recall (December 22, 2025) and Philips IntelliVue MX40: Patient Monitor May Not Alarm (October 31, 2025).
How to tell if you have this one
Check for the model reference REF:866389 and software versions 4.0 through 4.5. The unique device identifier (UDI) starts with (01)00884838127067.
Brand
Philips
Product
Philips Patient Information Center iX REF:866389
Category
Medical device
FDA recall event · 2 products
All 2 products in this recall
FDA lists each product line separately under one recall event. Check your product description, lot or code numbers against each row. Every row shares the hazard and remedy on this page.
Classification
Class II
Status
Ongoing
Distribution
Worldwide - US Nationwide distribution including in the states and territories of AK, AL, AR, AZ, CA, CO, CT, DC, DE, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY, PR and the countries of Andorra, Utd. Arab. Emir., Argentina, Austria, Australia, Aruba, Bosnia-Herz., Bangladesh, Belgium, Bulgaria, Bahrain, Bolivia, Brazil, Canada, Switzerland, Chile, Colombia, Costa Rica, Cyprus, Czech Republic, Germany, Denmark, Dominican Rep, Algeria, Estonia, Spain, Finland, Fiji, Faroe Islands, France, United Kingdom, Gibraltar, Guadeloupe, Greece, Hong Kong, Croatia, Hungary, Indonesia, Ireland, Israel, India, Iraq, Iceland, Italy, Jordan, Japan, Kenya, South Korea, Kuwait, Lebanon , Sri Lanka, Lithuania, Luxembourg, Latvia, Libya, Morocco, Monaco, Montenegro, Macedonia, Macao, Martinique, Maldives, Mexico, Malaysia, Namibia, Nicaragua, Netherlands, Norway, New Zealand, Oman, Panama, Peru, Philippines, Pakistan, Poland, Puerto Rico, Portugal, Qatar R¿union, Romania, Serbia, Russian Fed., Saudi Arabia, Sweden, Singapore, Slovenia, Slovakia, Thailand, Turkmenistan, Tunisia, T¿rkiye, Taiwan, Ukraine, Uzbekistan, Vietnam, South Africa.
Recall number
Product, codes & lots
Quantity
Z-3141-2026
Philips Patient Information Center iX REF:866389; All PIC iX software versions 4.0-4.5/UDI: (01)00884838127067
7359 Units
Z-3142-2026
Philips PIC iX Essentials REF:867093; All PIC iX software versions 4.0-4.5/UDI: (01)00884838122772
312 units
Based on the official FDA remedy
What to do — step by step
Check Software Version
Identify the software version on your Philips Patient Information Center iX device. Versions 4.0 to 4.5 are affected.
Where it went and when
Where it was distributed
Distributed nationwide and abroad; the notice names 50 states.
Named in the notice
Covered by “nationwide”
Not listed
FDA distribution: “Worldwide - US Nationwide distribution including in the states and territories of AK, AL, AR, AZ, CA, CO, CT, DC, DE, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, OR, PA,…” States read from FDA’s own wording; “not listed” means the notice does not name it.
Named in the notice: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.
Recall timeline
FDA published this recall 54 days after the firm started it.
1Firm started the recall
2FDA classified it Class II
3Published in FDA’s Enforcement Report
4Added to GovInfoNow
Dates from the agency record only; steps without a date are left out.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
Official source: FDA Recall #Z-3141-2026 (July 31, 2026) — FDA publishes no per-recall page; this is the official machine-readable enforcement record. Search FDA recalls for Z-3141-2026 to see it in context.
Plain-language summary written by qwen3:4b on October 4, 2026, from the official record above. Not reviewed by a person — if it conflicts with the FDA notice, the notice is correct. Report an error on this page.
GovInfoNow is an independent service and is not a government agency. We republish official FDA recall data; we don’t issue, amend or administer recalls.