What was recalled
The U.S. Consumer Product Safety Commission (CPSC) has issued a recall affecting specific portable steam saunas manufactured and distributed under the Giantex and Costway brands. This is not a minor issue involving a single defective batch from one factory; it involves a wide array of models sold across multiple color variations and configuration sets. The core product in question is a freestanding, portable steam sauna designed for home use. These units are typically sold as part of a bundled set that includes several accessories intended to enhance the user's relaxation experience. Specifically, each package contains a folding chair, a foot roller, a felt mat, and a remote control unit. The primary component of concern is the steam enclosure itself, which connects via tubing to a separate steam generation unit.
The physical design of these recalled saunas is distinct and easy to identify if you have seen them in stores or online. The enclosure is constructed from fabric and features an opening specifically designed to allow the user’s head to remain outside the hot environment while their body remains inside. This "head-out" design is a common feature in portable steamers, intended to prevent overheating of the face and airways. However, the recall affects units sold in six different exterior colors: black, copper, beige, blue, green, and pink. Whether you purchased a sleek black model for a modern home gym or a soft pink version for a spa-like bedroom setup, this notice applies to all of them if they match the specific identifiers below.
To determine if your unit is part of this recall, you must look at two places: the front of the fabric enclosure and the original product packaging. The brand name "Giantex" or "Costway" will be clearly imprinted on the front of the enclosure. More importantly, the model numbers and/or Stock Keeping Units (SKUs) are printed on the item’s packaging. Because there are so many variations, it is crucial to check these codes against the official list. The recalled models include BA7635US-BK, GT7635US-BABK, BA7635US-CF, GT7635US-BACF, BA7635US-GR, GT7635US-GR-BA, BA7635US-NY, GT7635US-BANY, BA7733US-BK, GT7733US-BK-AB, BA7733US-CF, GT7733US-CF-AB, BA7733US-GR, GT7733US-GR-AB, BA7733US-PI, GT7733US-PI-AB, BA7579US-BK, GT7579US-BK-BA, BA7579US-CF, GT7579US-CF-BA, BA7579US-GR, and GT7579US-GR-BA.
These products were sold through various retail channels leading up to the recall date of May 28, 2026. Since the hazard relates to the design of the steam diffuser’s positioning relative to the user's body, the risk is inherent in the product’s construction rather than a temporary manufacturing glitch. If you own any of the models listed above, regardless of when you bought them or which color you chose, they are subject to this immediate safety recall. The breadth of the SKUs indicates that millions of consumers may have these units in their homes, making it essential to verify your model number against the official CPSC database rather than relying on memory of the purchase date.
The hazard, explained
At its core, this recall addresses a fundamental safety failure in how heat is managed within a confined personal space. The Giantex and Costway portable steam saunas are designed to create a localized microclimate of hot, moist air around your body while keeping your head outside the enclosure. While this sounds relaxing, the physical reality of steam dynamics makes it incredibly difficult for users to maintain that boundary safely over time. The specific defect identified by the Consumer Product Safety Commission (CPSC) lies in the steam diffuser—the component responsible for releasing vapor into the tent. This part can be positioned too close to where a consumer’s body rests inside the enclosure.
To understand why this is so dangerous, it helps to look at how steam behaves differently from regular hot air. Steam carries significantly more thermal energy than air at the same temperature because of the latent heat required to turn water into vapor. When that diffuser is placed improperly, it directs a concentrated jet of this high-energy vapor directly onto your skin. Because the enclosure is tight and designed to trap heat, there is very little airflow to carry that excess warmth away. Instead of a gentle mist, you are effectively being blasted with hot, pressurized moisture against specific areas of your body, such as your legs, back, or arms.
This proximity creates a perfect storm for injury. The skin in these enclosed spaces becomes soft and more permeable due to the prolonged exposure to humidity, which lowers its threshold for damage. When the hot steam hits this sensitized skin from just inches away, it can cause burns ranging from first-degree redness to severe second- and third-degree injuries that blister or damage deeper tissue layers. Unlike a standard heater that might cool down gradually, a steam unit continues to generate vapor as long as it is plugged in, meaning the burn risk persists throughout your entire session without you necessarily realizing how intense the temperature actually is until it is too late.
The danger is compounded by the nature of the product itself. These are not industrial machines with precise, fixed thermostats and safety shut-offs; they are consumer-grade devices where the user has manual control over the setup. If the tubing connecting the steam unit to the enclosure allows the diffuser to slide or settle too low, it creates an invisible trap. You might feel comfortable for the first few minutes, but as the heat builds and your body relaxes, you may not adjust your position quickly enough to escape the direct stream of scalding vapor. This is why the CPSC has determined that the hazard is not just a minor inconvenience, but a serious risk of physical harm that requires immediate cessation of use.
Who is most at risk
The primary group facing immediate danger from this recall consists of anyone who currently owns or uses the Giantex and Costway portable steam saunas described in the CPSC notice. Because these units are designed for personal relaxation and therapeutic heat therapy, they are typically used by individuals seeking relief from muscle tension or stress relief in a home setting. The hazard is inherent to the device’s operation: the steam diffuser can be positioned too close to the consumer’s body, allowing hot steam to come into direct contact with the skin. This means that any user who has set up the sauna, connected the steam unit via tubing, and entered the enclosure is potentially at risk, regardless of their age or health status, provided they have not yet disposed of the unit.
However, certain demographics may face heightened vulnerability due to physiological factors that affect how the body perceives and reacts to thermal injuries. Young children are particularly at risk because their skin is significantly thinner than that of adults. This anatomical difference means that burns can occur more quickly and can penetrate deeper into tissue layers with less exposure time. A temperature or duration of steam contact that might cause only minor redness or discomfort for an adult could result in second-degree or even third-degree burns for a child. Furthermore, children may not always recognize the danger of excessive heat until it is too late, or they may lack the cognitive awareness to immediately exit the enclosure if the steam becomes uncomfortably hot.
Elderly individuals and those with sensitive skin conditions also warrant careful consideration. As people age, their skin naturally thins and loses some of its protective fatty layer, making it more susceptible to thermal injury. Additionally, many older adults may have reduced sensation in their extremities or torso due to conditions such as peripheral neuropathy, often associated with diabetes or other chronic illnesses. This diminished ability to feel heat accurately can lead to prolonged exposure to burning temperatures without the user realizing the severity of the situation until significant damage has occurred. Individuals with circulatory issues may also experience slower healing times if a burn does occur, turning a manageable incident into a serious medical complication.
It is also important to note that users who place the steam diffuser incorrectly are at greater risk. Since the recall specifically cites the diffuser’s position as the failure point, anyone who has adjusted the unit to direct steam toward their face, neck, or torso rather than maintaining a safe distance is operating the product in its unsafe configuration. The enclosures, available in black, copper, beige, blue, green, and pink, are designed to trap heat, which amplifies the burn hazard if the steam source is too close. Therefore, while the physical risk applies to all users, those with thinner skin, reduced thermal sensitivity, or a tendency to adjust the device for closer proximity face the most severe potential outcomes.
How to tell if you have the recalled item
Identifying whether your portable steam sauna is part of this specific recall requires a careful look at both the product itself and its original packaging. The recall affects units branded under two distinct names: Giantex and Costway. You will likely find one of these names imprinted directly on the front of the sauna’s enclosure fabric. This is often the quickest way to narrow down your search, but it is not enough on its own, as other models may share similar branding.
To confirm if your unit is included, you must locate the specific model numbers or Stock Keeping Unit (SKU) codes. These identifiers are printed on the item’s original packaging box. If you have discarded the box, check the label attached to the steam unit or the enclosure itself for these alphanumeric codes. The recall covers a wide range of configurations, so it is essential to compare your number against the official list below. The affected model numbers and SKUs include:
- Model Number BA7635US-BK paired with SKU GT7635US-BABK
- Model Number BA7635US-CF paired with SKU GT7635US-BACF
- Model Number BA7635US-GR paired with SKU GT7635US-GR-BA
- Model Number BA7635US-NY paired with SKU GT7635US-BANY
- Model Number BA7733US-BK paired with SKU GT7733US-BK-AB
- Model Number BA7733US-CF paired with SKU GT7733US-CF-AB
- Model Number BA7733US-GR paired with SKU GT7733US-GR-AB
- Model Number BA7733US-PI paired with SKU GT7733US-PI-AB
- Model Number BA7579US-BK paired with SKU GT7579US-BK-BA
- Model Number BA7579US-CF paired with SKU GT7579US-CF-BA
- Model Number BA7579US-GR paired with SKU GT7579US-GR-BA
In addition to the numerical codes, you can look for physical characteristics that match the recalled set. These saunas were sold as part of a package that included a folding chair, foot roller, felt mat, and remote control. The enclosure fabric comes in several colors: black, copper, beige, blue, green, or pink. The design features a steam unit connected to the enclosure via tubing, with an opening specifically designed for the user’s head to remain outside the heated area.
If you find that your model number or SKU matches one of the lists above, or if the physical description aligns closely with these details, please consider your unit recalled. Do not rely solely on color or brand name, as variations exist. When in doubt, checking the specific alphanumeric code is the most reliable method to ensure you are following the correct safety guidance.
What to do — step by step
If you own one of the recalled Giantex or Costway portable steam saunas, your immediate priority is simple: stop using the unit right now. The recall notice from the Consumer Product Safety Commission (CPSC) identifies a serious burn hazard because the steam diffuser can be positioned too close to your body, allowing hot steam to come into direct contact with your skin. This is not a minor inconvenience; it is a genuine safety risk that requires immediate action. Please do not attempt to use the sauna for relaxation or any other purpose until you have completed the steps outlined below. Your health and safety are far more important than the convenience of a home spa session.
Once you have ceased using the product, you need to initiate the remedy process with Giantex. The company is offering a full refund to all affected consumers. To receive this refund, you must first properly dispose of the recalled unit. You cannot simply return it in its current state; instead, you are required to destroy the portable steam sauna. The specific instruction is to cut the cord that connects the steam unit to the rest of the assembly. This step is crucial for ensuring that the hazardous component is neutralized and cannot be accidentally used by someone else, such as a family member or a person who might acquire the item secondhand.
After you have unplugged the unit and cut the cord, you must document the destruction. Take a clear photograph of the destroyed product showing the severed cord. This visual proof is a mandatory part of the refund process. You will then need to submit this photograph along with your request for a refund. There are two ways to do this: you can email the photo and your details to support@giantex.com, or you can visit their online portal at https://www.giantex.com/pages/product-recall-notice to submit your information digitally. Be sure to keep a copy of your email or any confirmation numbers from the website for your records.
Please be patient as you navigate this process. While the instructions are clear, handling refunds and product destruction can take a little time. Do not hesitate to reach out to Giantex if you have questions about the destruction process or the refund status. Remember, the goal here is to eliminate the burn hazard entirely from your home. By following these steps—stopping use, destroying the unit by cutting the cord, photographing the damage, and submitting that proof for a full refund—you are taking the right steps to protect yourself and your loved ones from potential injury.
Your refund, repair, or replacement options
If you have one of the recalled Giantex or Costway portable steam saunas, it is important to understand that the official remedy offered by the manufacturer does not involve a repair kit, a replacement part, or a new unit. Instead, the Consumer Product Safety Commission (CPSC) and Giantex are requiring a full refund for all affected consumers. This decision likely stems from the nature of the hazard itself: because the steam diffuser can be positioned too close to your body, allowing hot steam to come into direct contact with your skin, the risk is inherent to the design rather than a simple manufacturing defect that could be easily fixed with a small part. Consequently, keeping the product in any form poses a continued danger, which is why the remedy focuses entirely on removing the item from your home and returning your money.
To receive your full refund, you must follow a specific destruction protocol designed to ensure the sauna cannot be accidentally used by someone else or sold on the secondary market. You should start by unplugging the steam unit from the power source. Once it is safe to handle, you must destroy the item by cutting the cord that connects the steam unit to the rest of the system. This step is crucial because it permanently disables the device’s primary function, preventing any future use.
After you have physically cut the cord, you are required to document this destruction process. You will need to take a clear photograph of the destroyed product showing the cut cord. Once you have this image, you can submit your refund request by emailing it to support@giantex.com or by visiting their official recall notice page at https://www.giantex.com/pages/product-recall-notice. Please be aware that the recall facts do not specify a timeline for how long it will take to process your refund after submission, nor do they mention any shipping labels or prepaid return envelopes. It appears you are responsible for keeping the destroyed remains until you have successfully submitted your proof of destruction and received confirmation of your refund.
If you purchased this item from a retailer other than Giantex directly, such as Amazon or a local home goods store, you may wonder if you should contact them first. However, the official remedy instructions direct all communication specifically to Giantex. It is generally advisable to follow the manufacturer’s official recall instructions precisely to ensure your refund is processed without delay. If you encounter any difficulties with the email address or the website link provided, those details are the only official contact points listed for this specific recall action.
In summary, your options are limited to accepting a full refund in exchange for destroying the product yourself. There is no option to keep the sauna with a modified safety attachment, nor is there a replacement model being offered as part of this specific recall campaign. The priority here is your immediate safety and the complete removal of the burn hazard from your living space.
What can happen if you ignore it
It is completely understandable why you might hesitate to dispose of a product that represents a significant investment in your home wellness routine. After all, you likely spent considerable time setting up the Giantex or Costway portable steam sauna, perhaps even arranging the included folding chair and felt mat just so. The inconvenience of tearing down your setup, cutting a power cord, and navigating an email process to get a refund is real. However, choosing to ignore this recall and continuing to use the device transforms a simple inconvenience into a genuine medical emergency waiting to happen.
The core issue here is not a malfunction that might break the machine, but a fundamental design flaw regarding heat management. The hazard statement confirms that the steam diffuser can be positioned too close to your body. In a confined space like these portable saunas, hot steam behaves unpredictably. Unlike a traditional sauna where heat rises and dissipates, the concentrated vapor in these units can linger and direct intense thermal energy straight at exposed skin. If you ignore the recall, you are essentially gambling with your physical safety every time you step inside.
The most immediate and severe consequence of ignoring this warning is the risk of serious burns. When hot steam comes into direct contact with human skin, it transfers heat much more efficiently than dry air. This can lead to second-degree or even third-degree burns in a matter of seconds. These are not minor redness issues that resolve with lotion; they are injuries that cause blistering, deep tissue damage, and significant pain. Because the steam unit connects via tubing, there is no guarantee that the temperature remains consistent or safe throughout the enclosure. A momentary lapse in attention while using the remote control could result in a burst of superheated vapor hitting your face, arms, or legs.
Beyond the physical trauma, ignoring this recall carries other hidden risks. If you suffer a burn injury inside the unit, the combination of heat and potential slippery surfaces (from condensation) increases the likelihood of falls or additional injuries while trying to escape the enclosure quickly. Furthermore, using a product that is known to be defective voids any implicit safety expectations. You are exposing yourself to liability issues if an injury occurs because you chose to disregard official safety guidance.
We know that parting with a product feels frustrating, but please remember that your health is far more valuable than the hassle of a return process. The remedy offered—a full refund—is generous precisely because the company recognizes the severity of the burn risk. Do not let pride or convenience keep you in danger. If you have one of these units, stop using it immediately. Your safety is not worth the temporary discomfort of cutting that cord and sending an email.