Zero S problems & complaints
What Zero S owners have reported to NHTSA, the service bulletins the manufacturer sent dealers, and any federal defect investigations, by model year. See Zero S safety recalls or check your VIN.
- Owner complaints
- 6
- Service bulletins (TSBs)
- 6+
- Crashes / fires reported
- 1 / 0
- Defect investigations
- 0
Complaints by model year
Complaints owners filed with NHTSA, by the model year of the vehicle. A high count can also mean a popular year, so compare it with how many were sold.
| Year | Complaints | Crashes | Fires | Injured | Deaths | TSBs |
|---|---|---|---|---|---|---|
| 2026 | 1 | 0 | 0 | 0 | 0 | 3 |
| 2025 | 0 | 0 | 0 | 0 | 0 | 6 |
| 2024 | 0 | 0 | 0 | 0 | 0 | 6 |
| 2023 | 0 | 0 | 0 | 0 | 0 | 4 |
| 2021 | 0 | 0 | 0 | 0 | 0 | 6 |
| 2020 | 0 | 0 | 0 | 0 | 0 | 6 |
| 2019 | 0 | 0 | 0 | 0 | 0 | 6 |
| 2018 | 1 | 0 | 0 | 0 | 0 | 6 |
| 2017 | 0 | 0 | 0 | 0 | 0 | 6 |
| 2016 | 0 | 0 | 0 | 0 | 0 | 1 |
| 2015 | 0 | 0 | 0 | 0 | 0 | 1 |
| 2014 | 0 | 0 | 0 | 0 | 0 | 1 |
| 2013 | 1 | 0 | 0 | 0 | 0 | 1 |
| 2012 | 1 | 1 | 0 | 1 | 0 | 0 |
| 2011 | 1 | 0 | 0 | 0 | 0 | 0 |
| 2010 | 1 | 0 | 0 | 0 | 0 | 0 |
Most reported problems
The vehicle systems named most often in Zero S complaints (one complaint can name several).
Latest owner complaints
In the owners’ own words, as filed with NHTSA. Unverified reports; NHTSA removes personal details before publishing.
The contact owns a 2026 Z Electric Motorcycle T3V3 Trike. The contact stated that after receiving the motorcycle, it was discovered that the ammo box top failed to remain closed while operating the motorcycle. Additionally, the contact discovered several electrical failures with the motorcycle. The contact stated that the odometer was inoperable, and the battery charge was incorrect. While riding the motorcycle, the motorcycle bucked and vibrated violently, and the right-side reflector dislodged from the motorcycle. During the failure, the contact injured a hand, which required medical attention. The cause of the failures was not yet determined. The manufacturer was contacted about the failu…
DC to DC converter failed with less than 1200 miles on motorcycle, disabling brake lights, headlight, horn, turn signals and hazards lights.
I WAS BREAKING SIGNIFICANTLY (USING THE MAXIMUM SETTING FOR THE REGENERATIVE BREAKING FEATURE) AND THE BRAKE LIGHT DID NOT COME ON. THIS IS NOT A FAULT, MERELY A DESIGN FLAW OR OVERSIGHT. TO MY KNOWLEDGE IT AFFECTS ALL OF ZERO'S MODELS FOR EVERY YEAR. I WAS IN MOTION ON CITY STREETS AND HIGHWAYS.
THIS MOTORCYCLE SHUT OFF WHILE I WAS RIDING IT ON 1.28.14 - IT WAS TOWED TO THE SHOP AND MECHANIC & SHOP OWNER COULD NOT SOLVE THE PROBLEM. THEY WERE ABLE TO GET BIKE RUNNING AND I PICKED IT UP. BIKE DIED AGAIN - SAME THING - SHUT OFF WHILE RIDING ON 3.25.14. THIS TIME BIKE WAS TAKEN TO SHOP AND THEY AGAIN SAID THEY DIDN'T KNOW WHY THIS WAS HAPPENING OR HOW TO FIX IT. AT THIS POINT I WANTED THEM TO BUY THE BIKE BACK FROM ME AS IT WAS DANGEROUS TO RIDE IF IT WAS SHUTTING DOWN WHILE I WAS RIDING IT. THE SHOP OWNER PUT ME IN CONTACT WITH ZERO - THE MANUFACTURER TO DISCUSS THIS POSSIBILITY. ZERO REFUSED TO TAKE MOTORCYCLE OFF ROAD AND CLAIMED THEY HAD NEVER HAD A COMPLAINT OF MOTORCYCLE POW…
I WAS INVITED BY THE ZERO MOTORCYCLE FACTORY TO TEST RIDE THEIR ELECTRIC MOTORCYCLE AT A LOCAL DEALER. AFTER A MILE OR TWO, THE FIRST HARD BRAKING CAUSED A WHEEL LOCKUP WITH AN IMMEDIATE CRASH. I WAS SERIOUSLY INJURED AND SUBSEQUENTLY HAD TO BE HOSPITALIZED 3 TIMES FOR THOSE INJURIES AND FOR COMPLICATIONS AND SURGERY. I LATER DISCOVERED THAT BIKES OF THE SAME TYPE AS THE ONE I WAS RIDING, THE 2012 ZERO MODEL S, HAD BEEN THE SUBJECT OF TWO FACTORY RECALLS FOR FRONT BRAKE PROBLEMS, ONE OF WHICH COULD RESULT IN THE WHEEL LOCKING UP AND CAUSING A CRASH. MY INJURIES INCLUDED BRAIN CONCUSSION, SUBDURAL HEMATOMA, SEVERE LACERATIONS OF BOTH HANDS, BROKEN RIB, DEEP PUNCTURE WOUND TO RIGHT KNEE, TEND…
TWO COMPONENTS OF THIS MOTORCYCLE, THE DRIVE MOTOR AND THE THROTTLE CONTROL ARE SUSCEPTIBLE TO FAILURE WITHOUT WARNING. BOTH HAVE FAILED TWICE ON MY MOTORCYCLE, THE VEHICLE HAS LESS THAN 1800 MILES ON IT TODAY. MOTOR FAILURES WERE WHILE TRAVELING ON THE ROAD AND CAUSED AN INSTANT AND IRRECOVERABLE LOSS OF POWER. LUCKILY, IN BOTH CASES IT WAS IN A 30 OR 35 MPH SPEED ZONE WITHOUT MUCH TRAFFIC, SO I COULD SAFELY RETIRE TO THE SIDE OF THE ROAD. AT HIGHER SPEEDS AND WITH MORE TRAFFIC, THIS MAY NOT HAVE BEEN AS EASY TO ACCOMPLISH. AFTER THE FIRST INCIDENT, THE MANUFACTURER REPAIRED THE MOTOR, SAYING THAT THE BRUSHES HAD FAILED. THEY TOLD ME THAT UPGRADED MOTOR BRUSHES HAD BEEN PUT INTO THE R…
Technical service bulletins (TSBs)
Repair instructions and other communications the manufacturer sent dealers about known issues. A TSB is not a recall, and the repair is usually free only while the car is under warranty; ask your dealer for the bulletin number.
- ZMDN082026-02
Service Bulletin and Recall Cases Zero Motorcycles can now create Service Bulletin and Recall cases centrally and in larger volumes. Where applicable, the required parts will be added directly to the case, making it easier for dealers to process and complete the campaign. Please continue to regularly review your open Service Bulletin and Recall cases and complete the required work within the specified timeframe.
- ZMDN082026-01
We would like to inform you that a new firmware release for the 2020+ Cypher III platform will soon be available. 2020+ SR/F & SR/S + 2022â25 SR + 2023+ DSR/X + 2024+ S, DS & DSR Firmware Versions MBB V46, BMU V22, BMS V28 New Features & Improvements â¢The Battery State of Health (SOH) for each battery module will now be accessible through dealer diagnostic tools. â¢Resolved issue where motorcycles equipped with a Power Tank could, under certain conditions riding only on the Power Tank before the main traction battery pack had been detected. This could result in reduced range and potent
- Cypher III OTA Firmware
CYPHER III OTA FIRMWARE RELEASE Coming Soon The latest firmware release (MBB V45, BMU V21, BMS V27) for 2020+ Cypher III motorcycles will be available Over The Air to customers on June 17. This release includes: Bug fixes Security improvements General system stability enhancements While customers may simply see an update notification, dealers should be aware that this release marks an important transition toward the Tuner diagnostic tool. For motorcycles running the latest Cypher III firmware, Tuner will become the primary tool for many service and maintenance functions moving forward. If yo
- ZMDN-052026
New diagnostic tool Tuner is available for 2017 and newer model.s On May 15th, a new firmware will be released for our FST / Cypher III models, primarily focused on improving cybersecurity.
- ZMDN-022026
Dealer notification announcing new firmware for certain models of Zero Motorcycles.
- Dealer News 102925
Dealer notification of release of new firmware for specific motorcycles.
- Chain Kit Recall
Dealer notification of Chain Kit Recall (23E074).
- Dealer News
Zero Motorcycles Dealer News 11.22.22 - New Firmware, Diag4Zero, Holiday Hours
- ZMDN 83022
Cypher II Firmware Update Notice
- CypherIIFirmware
A firmware update will be released tomorrow June 29 at 7am PT for MY17-MY23 Zero Motorcycles that operate on the Cypher II platform.
- SV-ZMC-020-423
Long-Term Storage Mode Firmware Update Service Campaign - Zero Motorcycles has determined that the battery management system (BMS) may not hibernate in model year 2017 and newer Zero SDS and Zero XMX platform motorcycles when they are stored at states of charge (SOC) less than 30%. Because the BMS does not hibernate, the power pack's SOC may drop more rapidly than desired and may reach an irrecoverable level within a 30-day period. This Long-Term Storage Mode Firmware issue has been corrected in Version 30 of the Main Brain Board (MBB) firmware and Version 37 of the BMS firmware for these moto
Source: NHTSA Office of Defects Investigation public data (complaints, manufacturer communications, investigations), model years 2010 and later. Had a safety problem? Report it to NHTSA.
Questions
What are the most common Zero S problems?
In complaints filed with NHTSA for model years 2010–2026, owners most often name: electrical system, engine, exterior lighting. 6 complaints are on record.
Is a complaint or a TSB the same as a recall?
No. A complaint is an unverified report from an owner. A technical service bulletin (TSB) is the manufacturer telling dealers how to fix a known issue; it is not a safety recall and is usually covered only under warranty. A recall is a formal safety action, and its repair is free.
How do I report a problem with my Zero S?
File a vehicle safety complaint at NHTSA.gov. NHTSA reads every report, and patterns of complaints are what open defect investigations and, eventually, recalls.