What Volkswagen CC owners have reported to NHTSA, the service bulletins the manufacturer sent dealers, and any federal defect investigations, by model year. See Volkswagen CC safety recalls or check your VIN.
Complaints owners filed with NHTSA, by the model year of the vehicle. A high count can also mean a popular year, so compare it with how many were sold.
| Year | Complaints | Crashes | Fires | Injured | Deaths | TSBs |
|---|---|---|---|---|---|---|
| 2017 | 4 | 1 | 0 | 1 | 0 | 518 |
| 2016 | 26 | 1 | 0 | 1 | 0 | 664 |
| 2015 | 30 | 0 | 0 | 0 | 0 | 707 |
| 2014 | 80 | 3 | 0 | 2 | 0 | 993 |
| 2013 | 148 | 7 | 0 | 5 | 0 | 1,024 |
| 2012 | 230 | 11 | 3 | 8 | 0 | 989 |
| 2011 | 86 | 2 | 0 | 2 | 0 | 834 |
| 2010 | 242 | 7 | 0 | 7 | 0 | 793 |
The vehicle systems named most often in Volkswagen CC complaints (one complaint can name several).
In the owners’ own words, as filed with NHTSA. Unverified reports; NHTSA removes personal details before publishing.
The DQ250 6-speed DSG (dual clutch) automatic transmission in my 2017 Volkswagen CC Executive has catastrophically failed at 37,768 miles. COMPONENT FAILURE: The mechatronic unit, the electro-hydraulic controller that manages all gear selection and clutch engagement inside the DSG transmission has failed. The transmission is available for inspection upon request. WHAT HAPPENED: Symptoms began with intermittent failure to engage gear after stopping at intersections and stop signs. The transmission would slip out of gear or refuse to engage, leaving the vehicle momentarily unable to accelerate from a dead stop in traffic, a dangerous condition with cross-traffic approaching. The condition prog…
The tire pressure light continues to alert never going away and tire store says it's a sensor but it's causing my tires to get worn quicker and have had 2 blowouts I have tried to get this resolved and repaired by Volkswagen but the customer service employee said I was crazy because they have never had 1 recall on my vehicle and that she was going to report my VIN number for illegal reporting of recalls to have repairs that I want free of charge then proceeded to tell me my kind are liars, stealing from Americans and needed to be taken to my country and I would be in trouble for calling them falsely reporting repairs needed to gain free mechanic repairs so I would not have to come out of poc…
2015 Volkswagen cc I was told that the ABS module has gone bad. Some of theses vehicles are on recall, mine is not. I was also told by the dealer that there is a national backorder on this part. Iâm not sure what I can do at this point.
The contact owns a 2015 Volkswagen CC. The contact stated while stopped at a traffic signal, the signal changed to green and the contact depressed the accelerator pedal; however, the vehicle stalled. The contact attempted to restart the vehicle, but the vehicle failed to start. The contact stated that numerous warning lights were illuminated on the instrument panel while attempting to start the vehicle. The contact had the vehicle towed to an independent mechanic who diagnosed the vehicle and determined that the fuel pump had failed and needed to be replaced. The vehicle was not repaired. The mechanic informed the contact of NHTSA Campaign Number: 17V509000 (Fuel System, Gasoline). The manuf…
I was driving on the highway and out of no where it threw its self into neutral and the gear indicator was flashing with a wrench and it can move for like 5 mins then does it again was told the whole MECHtrnical in the transmission
Well first off there was a recall on my year make and model but I guess it only lasted like a couple years .so twice already my fuel pump. Has needed to be replaced.which is what the recall was for .so I was driving In the fast lane on the freeway when out of nowhere my car just stalled putting me and my passenger in risk of being rammed from behind .I've had to take it too a mechanic two or three times so they can fix the same thing . I have the invoice from the repairs . Also I can be driving and the emergency brake will just engage by itself not having been touched by anyone or anything. It puts me and my passenger at risk for whiplash due to the fact that it engages when I'm driving .no …
Started having problems with the fuel tank at around 65,000 I had an extended warranty on the vehicle and around 80,000 they replaced the entire fuel tank⦠recently, I started smelling gas very strongly inside my vehicle and took it to a honest mechanic who was able to find the fuel pump which is located behind the backseats he told me the pump is sweating and thereâs a puddle of gas in it and thatâs why I have the strong smear smell of gas in my vehicle. He says that itâs not even safe for me to drive the vehicle at this time and at this time, Iâm trying to buy another car because I have to keep the windows down, so I donât pass out from the smell of gas ⦠I called Appleton Vo…
The contact owns a 2014 Volkswagen CC. The contact stated while driving 30 MPH, the air bag warning light illuminated. Additionally, the steering wheel control buttons and the horn became inoperable. The contact related the failure to NHTSA Campaign Number: 15V483000 (Air Bags). The local dealer was contacted and informed the contact that the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a recall. The failure mileage was approximately 50,000.
Repair instructions and other communications the manufacturer sent dealers about known issues. A TSB is not a recall, and the repair is usually free only while the car is under warranty; ask your dealer for the bulletin number.
This special notice is to inform dealers to return the parts listed and only order the successor parts going forward.
Permission to change Daily Order upgraded to RED Order
Differences between a leak and seepage
This is a notice for software changes with the ODIS diagnostic program to correct the communication during vehicle programming function: A software fix is needed to correct the issue: DA 0019 - Hotfix 12-V battery test(s) â No battery diagnosis - Inconclusive test result.
Oil Consumption Measurement and Electronic Oil Consumption Measurement
Instruction, how to lubicate engine before initial start.
Lubricating engine components before reassembly.
Inquiries
Volkswagen Engine Oil Standards
This is a notice for software changes with the ODIS diagnostic program to correct the communication during vehicle programming function: A software fix is needed to correct the error message ERP0204E could occur during perform initial operation, software configuration, SVM updates for any control module(s) etc.
Safety Related Inquiry and Reporting
Damage Inspection of Park assist sensors
NHTSA’s Office of Defects Investigation opens these when complaints point to a possible safety defect. Many end in a recall.
In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.Debris entry into the steering wheel hub can result in contamination and ultimately failure of the clockspring in 2010-2014 Model Year (MY) CC, Passat, Eos, Golf, GTI, Tiguan, Jetta and Jetta Sportwagen models.Contamination of the clockspring can cause the ribbon cable to te
In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.Debris entry into the steering wheel hub can result in contamination and ultimately failure of the clockspring in 2010-2014 Model Year (MY) CC, Passat, Eos, Golf, GTI, Tiguan, Jetta and Jetta Sportwagen models.Contamination of the clockspring can cause the ribbon cable to te
The Office of Defects Investigation (ODI) opened an investigation based on consumer allegations of steering wheel clock spring/steering column control module (SCCM) failures in model year (MY) 2012 Volkswagen Passat and CC models.The SCCM is a module within the steering column that incorporates a spiral conductor (a ribbon cable) to electrically connect the steering wheel to the vehicle's electrical system while allowing for the turning of the steering wheel.Complainants alleged that that the cl
Source: NHTSA Office of Defects Investigation public data (complaints, manufacturer communications, investigations), model years 2010 and later. Had a safety problem? Report it to NHTSA.
In complaints filed with NHTSA for model years 2010–2017, owners most often name: air bags, engine, fuel/propulsion system. 846 complaints are on record.
No. A complaint is an unverified report from an owner. A technical service bulletin (TSB) is the manufacturer telling dealers how to fix a known issue; it is not a safety recall and is usually covered only under warranty. A recall is a formal safety action, and its repair is free.
File a vehicle safety complaint at NHTSA.gov. NHTSA reads every report, and patterns of complaints are what open defect investigations and, eventually, recalls.
