What Toyota Corolla Cross Hybrid owners have reported to NHTSA, the service bulletins the manufacturer sent dealers, and any federal defect investigations, by model year. See Toyota Corolla Cross Hybrid safety recalls or check your VIN.
Complaints owners filed with NHTSA, by the model year of the vehicle. A high count can also mean a popular year, so compare it with how many were sold.
| Year | Complaints | Crashes | Fires | Injured | Deaths | TSBs |
|---|---|---|---|---|---|---|
| 2026 | 2 | 0 | 0 | 0 | 0 | 25 |
| 2025 | 0 | 0 | 0 | 0 | 0 | 42 |
| 2024 | 6 | 1 | 0 | 0 | 0 | 73 |
| 2023 | 2 | 0 | 0 | 0 | 0 | 82 |
The vehicle systems named most often in Toyota Corolla Cross Hybrid complaints (one complaint can name several).
In the owners’ own words, as filed with NHTSA. Unverified reports; NHTSA removes personal details before publishing.
The contact owns a 2026 Toyota Corolla Cross Hybrid. The contact received notification for NHTSA Campaign Number: 25V869000 (Hybrid Propulsion System); however, the part to complete the recall repair was unavailable. A local dealer was contacted and confirmed that the part was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time to perform the recall repair. The dealer was regularly contacted, and with each contact, the dealer provided a later availability date for the recall remedy. The last time the dealer was contacted, an estimated time of availability was no longer provided. The manufacturer was made aware of the failure. The contact had not experie…
The contact owns a 2026 Toyota Corolla Cross. The contact stated that prior to purchasing and taking possession of the brand-new vehicle, the dealer informed the contact that the vehicle had been repaired under NHTSA Campaign Number: 25V869000 (HYBRID PROPULSION SYSTEM); however, the contact recently received a recall notification from the vehicle's mobile app. Upon verification, the contact became aware that the VIN was still included in NHTSA Campaign Number: 25V869000 (HYBRID PROPULSION SYSTEM). The vehicle was taken back the dealer, who confirmed that the recall repair needed to be completed, and the contact was advised that it would take 1-2 days to repair the vehicle. The vehicle remai…
The contact owns a 2024 Toyota Corolla Cross. The contact stated that while driving approximately 10 MPH, the steering wheel suddenly malfunctioned and erroneously self-turned to the left, causing the vehicle to crash into a pole, where the vehicle came to a stop. The damage was to the front of the vehicle. During the incident, no injuries were reported, and no police report was taken. The cause of the failure was not determined. The manufacturer was notified of the failure. The local dealer was not yet contacted. The failure mileage was 5,700.
The contact owns a 2024 Toyota Corolla Cross Hybrid. The contact stated that while driving 20 MPH, the Forward Collision Avoidance, Automatic Emergency Braking was unintentionally activated. There was no warning light illuminated. The contact turned off and restart the vehicle and continued driving; however, while driving at 20 MPH, the failure recurred, causing the vehicle to come to a complete stop. There was no warning light illuminated. The vehicle was taken to a local dealer, where the vehicle was diagnosed, and the contact was informed there no failure was found with the vehicle. The vehicle was not repaired. The contact stated that later, while driving on the highway at 60 MPH, the Au…
The contact owns a 2024 Toyota Corolla Cross Hybrid. The contact stated that while driving at night, the low beam headlights failed to properly illuminate and the headlights were extremely dim, creating a visibility hazard for the driver. The contact stated that upon inspection, the contact discovered that the inside of the plastic headlight covers had several abrasions and cracks. The cause of the failure was not yet determined. The local dealer and manufacturer were informed of the failure, but no assistance was provided. The failure mileage was 100.
The contact owns a 2024 Toyota Corolla Cross Hybrid. The contact stated while driving at night at approximately 35 MPH with the low beam headlights activated, there was a rectangular shadow cast ahead by both headlights. The shadow was cast directly to the front and the road was not fully illuminated. The contact stated that while using the high beam setting the shadow was not present. The contact stated there was no warning light illuminated. The contact had taken the vehicle to a local dealer, where it was determined that there was a shadow, but there was no fix. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 700.
Exiting freeway and decelerating from 65mph speed to come to a stop, the exit veers the to left and slightly uphill. At around the speed of 35 mph the car brake began to actually give resistance and I could feel it actually start applying pressure back onto my foot as if deliberately trying to accelerate. Was unable to get brake to go push down even with applying more force than usual. Very high risk situation with stationary cars and an intersection nearing. Picked up my foot a slammed my brake as hard as possible. The break did finally push through with great force, however mechanical noises from the engine also occurred while breaking hard (honestly thought my transmission was falling out…
The contact owns a 2024 Toyota Corolla Cross Hybrid. The contact stated that while driving at an undisclosed speed, the electronic braking system malfunctioned, and a message to contact the dealer was displayed. While at an intersection, the Pre-Collision System engaged, and the brakes seized with an oncoming vehicle approaching. While entering the parking lot, the brake pedal was depressed, but the vehicle failed to respond. The brake pedal was depressed to the floorboard. The vehicle was towed to the local dealer but was not diagnosed or repaired. The vehicle was taken to another local dealer, Town & Country Toyota (9101 South Blvd., Charlotte, NC 28273) but the vehicle was not diagnosed o…
Repair instructions and other communications the manufacturer sent dealers about known issues. A TSB is not a recall, and the repair is usually free only while the car is under warranty; ask your dealer for the bulletin number.
OBSOLETE NOTICE August 20, 2026: This bulletin is now obsolete. Please see T-SB-0051-26.
This bulletin includes basic procedures for performing a rescue charge at battery on high voltage (HV) Ni-MH and Li-ion batteries.
2026 model year Toyota vehicles are equipped with driver side floor mat retainers to secure the floor mat in the correct position. In addition, some models may also utilize retainers for passenger side and rear seat floor mats. During Pre-Delivery Service (PDS), follow the appropriate Installation Procedure to attach the driver side, and if applicable, the passenger side and rear seatfloor mats to the vehicle carpet using the floor mat retainers.
During the manufacturing process, tires are mounted on the vehicle as matched sets to help reduce conditions such as pulling or drifting. If the wheels are replaced or refinished before vehicle delivery, it is important that the tires remain on the vehicle in the same location and in the same direction of rotation.
A battery in a stored vehicle is subject to conditions that can reduce its performance and service life. These conditions include storage period, temperature, parasitic drain, and battery load. Because of these factors, battery inspection and maintenance are required in order to ensure proper operation and optimal battery life.
Long-term or off-site storage requires special care to maintain vehicle condition. The following guidelines should be performed to minimize vehicle component/part degradation due to extendedvehicle storage conditions. Long-term storage can affect a vehicleâs systems and components. Any problems that are found should be corrected immediately.
OBSOLETE NOTICE February 27, 2026: This bulletin is no longer applicable and is now obsolete.
OBSOLETE NOTICE February 12, 2026: This bulletin is now obsolete. Please see T-SB-0005-26.
Some 2022 â 2026 model year Corolla Cross and 2023 â 2026 model year Corolla Cross Hybrid vehicles may exhibit a loose roof rail. This condition may be present at the front and/or rear of one or both roof rails.
A battery in a stored vehicle is subject to conditions that can reduce its performance and service life. These conditions include storage period, temperature, parasitic drain, and battery load. Because of these factors, battery inspection and maintenance are required in order to ensure proper operation and optimal battery life.
OBSOLETE NOTICE February 6, 2026: This bulletin is now obsolete. Please see L-SB-0009-25.
During the manufacturing process, tires are mounted on the vehicle as matched sets to help reduce conditions such as pulling or drifting. If the wheels are replaced or refinished before vehicle delivery, it is important that the tires remain on the vehicle in the same location and in the same direction of rotation.
Source: NHTSA Office of Defects Investigation public data (complaints, manufacturer communications, investigations), model years 2010 and later. Had a safety problem? Report it to NHTSA.
In complaints filed with NHTSA for model years 2023–2026, owners most often name: forward collision avoidance, exterior lighting, hybrid propulsion system. 10 complaints are on record.
No. A complaint is an unverified report from an owner. A technical service bulletin (TSB) is the manufacturer telling dealers how to fix a known issue; it is not a safety recall and is usually covered only under warranty. A recall is a formal safety action, and its repair is free.
File a vehicle safety complaint at NHTSA.gov. NHTSA reads every report, and patterns of complaints are what open defect investigations and, eventually, recalls.
