What Thor Motor Coach Axis owners have reported to NHTSA, the service bulletins the manufacturer sent dealers, and any federal defect investigations, by model year. See Thor Motor Coach Axis safety recalls or check your VIN.
Complaints owners filed with NHTSA, by the model year of the vehicle. A high count can also mean a popular year, so compare it with how many were sold.
| Year | Complaints | Crashes | Fires | Injured | Deaths | TSBs |
|---|---|---|---|---|---|---|
| 2026 | 0 | 0 | 0 | 0 | 0 | 2 |
| 2025 | 1 | 0 | 0 | 0 | 0 | 1 |
| 2023 | 0 | 0 | 0 | 0 | 0 | 1 |
| 2022 | 3 | 0 | 0 | 0 | 0 | 4 |
| 2021 | 1 | 0 | 0 | 0 | 0 | 4 |
| 2020 | 1 | 0 | 0 | 0 | 0 | 1 |
| 2019 | 1 | 0 | 0 | 0 | 0 | 1 |
| 2018 | 2 | 0 | 0 | 0 | 0 | 3 |
| 2017 | 4 | 0 | 0 | 0 | 0 | 3 |
| 2016 | 4 | 0 | 0 | 0 | 0 | 3 |
| 2015 | 3 | 0 | 0 | 0 | 0 | 2 |
| 2014 | 0 | 0 | 0 | 0 | 0 | 2 |
The vehicle systems named most often in Thor Motor Coach Axis complaints (one complaint can name several).
In the owners’ own words, as filed with NHTSA. Unverified reports; NHTSA removes personal details before publishing.
We purchased this brand new Thor, Axis from Lazydays, Tampa in January of 2022. We have only used it once since taking delivery (the slide was broken at that time). It has been in and out of the shop for months at a time for over 3 years, for various items, including the "brain" (3 times), the outside jacks, the slider, cracked windshield (while in service), severe water intrusion etc. The fact that this has been going on for so long and the response from Thor has been, "our only responsibility is to insure that you get service". No one wants this much service, expecially on something brand new. My husband is a Retired, 100% Disabled, Army Veteran and I can't tell you how this has stres…
The drivers seat is 3-6 inches to the right of the steering wheel causing hard steering/handling at times (curves). No accidents involved. Our first long drive with this vehicle. The issue does not sound like a big deal but the drivability is definitely a problem. In my opinion.
The left front fender skirt came off while driving at highway speeds. This is a piece of exterior trim. This could create a road hazard for others, increasing the risk of a crash.
When driving at 60 MPH with the windshield wipers on and the windshield wet, the windshield wipers go beyond the outer edges of the windshield and get stuck there. Our safety is put at risk because the wipers stop working. The problem has been confirmed by the dealer that sold us the vehicle and the factory service center. The vehicle and component has been inspected by the manufacturer and sales dealer service representatives. There was no warning of any kind prior to the failure.
SUBJECT: WIPER ON DRIVER SIDE. 2017 THOR AXIS MOTORHOME. WIPER SWEEP (FROM CENTER PARK) STOPS MID-LEFT HAND BEFORE RETURNING TO PARK POSITION. THUS, THE BLADE STOPS DIRECTLY IN FRONT OF THE DRIVER VIEW FORWARD, OBSTRUCTING ONCOMING TRAFFIC VIEW TO THE LEFT OF THE DRIVERS FIELD OF VISION. THE WIPER BLADE DOES NOT CLEAR RAIN ALL THE WAY TO THE LEFT SIDE OF THE DRIVERS VIEW. THOR MOTORS CLAIMS THERE IS NO FIX, AND OTHER OWNERS HAVE MADE THE SAME COMPLAINT ON THE THOR FORUM SITE.
Whenever I drive the vehicle, I get a 'Service Advance Trac' error message and the cruise control / stability control system stops working, and the vehicle gets difficult to drive. This occurs in regulat conditions at highway speeds. It appears to be a very common problem that Ford has not addressed. I have not been to the dealer yet because the nearest Ford Truck center is over 100 miles away and appointments are 3 months out.
THIS IS A FORD E350 CHASSIS IN A 2021 THOR AXIS MOTOR COACH. A SERVICE ADVANCETRAC MESSAGE ALONG WITH A CURVY HIGHWAY SYMBOL COMES ON WHILE DRIVING STEADY. WHEN I SHUT THE ENGINE DOWN AND RESTART, IT CLEARS.
THE WINDSHIELD WIPERS COMPLETELY STOPPED WORKING, IN THE UP POSITION, WHILE USING THEM WHILE DRIVING IN THE RAIN.
Repair instructions and other communications the manufacturer sent dealers about known issues. A TSB is not a recall, and the repair is usually free only while the car is under warranty; ask your dealer for the bulletin number.
It has been discovered the dash radio in-line fuse was installed with the incorrect fuse size. Production installed a 5A fuse when it should be a 15A fuse. The undersized fuse greatly reduces the surge allowance during normal operation. The wire for the dash radio is 14 gauge and is compatible with a 15A fuse.
BMPro made an unintentional change to their programming at some point in MY2026 that affects the generator functions while the ignition is on. Currently the AGS and START GENERATOR buttons are grayed out while the ignition is on. The generator can be started with the ignition off and then it will stay running when the ignition is turned on. It just canât be started with the ignition already on. The AGS automatically disables, if itâs already enabled, when the ignition is turned on as a code requirement. However, with the current programming, it canât be reenabled once the ignition is on.
2021 â 2023 Axis/Vegas may have a Bluetooth mic that is not installed.
Axis & Vegas emergency start harness issue. The two inline fuses are on the post with the chassis battery cable and they should be with the coach battery cable.
The steel tube backer in the coach floor may not have been installed in the correct location to adequately secure the gray water holding tank underneath the 2021 24.3 Axis & Vegas motorhomes. This procedure is to be used to add a âÂÂZâ bracket to the bottom of the rear-most cross member in the chassis of the 24.3 Axis/Vegas product. This new bracket is intended to replace the âÂÂZâ brackets that are currently installed near the top of the tank above the cross member because of inadequate backer in the unit floor
On your vehicle, it may be possible that the engine cover insulation does not fully extend to the perimeter of the factory engine cover. In addition, vehicles built on a Ford chassis may have higher engine compartment temperatures during certain idle conditions. This may result in elevated temperatures at certain areas of the engine cover surface in the passenger compartment on both driver and passenger sides. Direct and continuous contact with exposed skin at these locations may cause skin irritation and/or a minor burn. This affects the following Thor Motor Coach products: model year 20
On your vehicle, it may be possible that the engine cover insulation does not fully extend to the perimeter of the factory engine cover. In addition, vehicles built on a Ford chassis may have higher engine compartment temperatures during certain idle conditions. This may result in elevated temperatures at certain areas of the engine cover surface in the passenger compartment on both driver and passenger sides. Direct and continuous contact with exposed skin at these locations may cause skin irritation and/or a minor burn. This affects the following Thor Motor Coach products: model year 20
It has been determined that certain 2016-2018 XS/VS equipped with a Wexco butterfly wiper system may experience a wiper sweep angle that does not fully clear the field of view for the driver.
This letter stated that there were no Service Bulletins or Technical Service Bulletins issued for the month of November, 2019.
This letter stated that there was one (1) Service Notification issued for the month of October, 2017.
NHTSA’s Office of Defects Investigation opens these when complaints point to a possible safety defect. Many end in a recall.
On November 23, 2020, the Office of Defects Investigation (ODI) opened PE20021 to investigate allegations of inoperative Trimark THP 060-1650 door lock/latches originally equipped on model years (MY) 2015-2017 Class A and Class C motorhomes.ODI received forty-six Vehicle Owner’s Questionnaires (VOQs) describing consumers being locked in or out of their vehicles. The door latch, containing a die-cast zinc plunger, was produced by Equality during calendar years 2014-2016. The die-cast may become
Source: NHTSA Office of Defects Investigation public data (complaints, manufacturer communications, investigations), model years 2010 and later. Had a safety problem? Report it to NHTSA.
In complaints filed with NHTSA for model years 2014–2026, owners most often name: visibility/wiper, structure, unknown or other. 20 complaints are on record.
No. A complaint is an unverified report from an owner. A technical service bulletin (TSB) is the manufacturer telling dealers how to fix a known issue; it is not a safety recall and is usually covered only under warranty. A recall is a formal safety action, and its repair is free.
File a vehicle safety complaint at NHTSA.gov. NHTSA reads every report, and patterns of complaints are what open defect investigations and, eventually, recalls.