What Scion xB owners have reported to NHTSA, the service bulletins the manufacturer sent dealers, and any federal defect investigations, by model year. See Scion xB safety recalls or check your VIN.
Complaints owners filed with NHTSA, by the model year of the vehicle. A high count can also mean a popular year, so compare it with how many were sold.
| Year | Complaints | Crashes | Fires | Injured | Deaths | TSBs |
|---|---|---|---|---|---|---|
| 2016 | 0 | 0 | 0 | 0 | 0 | 3 |
| 2015 | 6 | 2 | 1 | 2 | 0 | 121 |
| 2014 | 9 | 1 | 0 | 0 | 0 | 149 |
| 2013 | 14 | 2 | 2 | 1 | 0 | 163 |
| 2012 | 45 | 5 | 3 | 0 | 0 | 145 |
| 2011 | 54 | 4 | 1 | 3 | 0 | 142 |
| 2010 | 55 | 4 | 1 | 2 | 0 | 135 |
The vehicle systems named most often in Scion xB complaints (one complaint can name several).
In the owners’ own words, as filed with NHTSA. Unverified reports; NHTSA removes personal details before publishing.
The contact owns a 2013 Toyota Scion XB. The contact stated that the vehicle was experiencing excessive oil consumption, requiring approximately 5 quarts of oil to be added every 1,000 miles. The low oil pressure warning light intermittently illuminated. The vehicle was taken to the dealer, where an oil consumption test was performed, and the contact was informed that the vehicle was not exhibiting excessive oil consumption. The contact received notification of a Warranty Enhancement Program: ZE7 (Excessive Engine Oil Consumption). The vehicle was taken to the dealer, where the contact was informed that the warranty had expired in 2016. Additionally, based on online research, the contact ass…
The contact owns a 2013 Toyota Scion XB. The contact stated while her daughter was driving or idling, the driver noticed an abnormal knocking sound coming from the engine. The vehicle was taken to the dealer, where it was diagnosed that the engine had failed and needed to be replaced. The manufacturer was notified of the failure but no assistance was provided. The vehicle was parked at the residence. The failure mileage was approximately 41,500.
Driver was traveling at 75 mph when the hood suddenly released. Both latches failed and the hood flew up against the windshield with enough force to crease the hood and dent the roof. Inside the vehicle, the done light and the rear view mirror were knocked loose. Incident occurred at night with no other traffic on the road and Driver was able to pull over without further incident. If there had been other vehicles, the sudden lack of visibility would likely have resulted in a crash.
Vehicle had no dashboard light indicators. While traveling on highway, started to sound like a motorcycle and decelerate. Pulled over and started to smoke from the hood, exited vehicle and smoke turned to flames. Fire deescalated by Fire Dept. and vehicle is a total loss. All maintenance was UpToDate and just passed vehicle inspection for driving test a week prior. Fire cause completely unknown at this time per fire report Area of Fire Origin: 83-Engine area, running gear, wheel area
The contact owns a 2014 Scion XB. The contact stated that while driving on several occasions at various speeds, the contact observed an abnormal burning odor. The contact stated that on several occasions while inspecting the engine oil, the contact became aware that the oil level was low, and oil was added to the vehicle. The oil warning light was occasionally illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the engine was consuming an excessive amount of oil, and that the short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
This complaint is concerning Bridgestone All Season Tire (BL 205/55R 16). I was driving on the road and all of a sudden the steering wheel was moving back and forth and the right front tire was bouncing uncontrollably while was while driving. My car was pulling to the right as I drove, creating a dangerously unstable driving condition, This issue posed a significant risk not only to my safety but also to others on the road, as the inability to control the vehicle could result in an accident. I pulled over, and saw that the tire was not flat. I was two blocks from the sister store in Halladale. I asked for the manager to look at my wheel as it is under warranty. The manager said it was a bu…
The contact owns a 2013 Scion XB. The contact stated while the vehicle was stationary, the contact stated that the engine was consuming an excessive amount of engine oil. The check engine warning light was illuminated. The vehicle was not taken to be diagnosed. The vehicle was then taken to a dealer where it was diagnosed with engine oil consumption failure. The vehicle was not repaired because the vehicle was not under recall or warranty. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 120,000.
This is a known issue with the 2013 Scion xB and several other models that use the same 2.4L 2AZ-FE engine. A number of Scion owners have reported excessive oil consumption, where the vehicle burns off or consumes engine oil faster than it should. This causes low oil levels which may lead to serious engine damage if not addressed in time. The problem is most noticeable on vehicles with high mileage or older models, as oil consumption can increase over time. In some cases, the excessive oil consumption could be a result of an oil leak, but more commonly, it's due to an engine problem. Possible reasons could include worn piston rings, faulty PCV (Positive Crankcase Ventilation) valve, damaged…
Repair instructions and other communications the manufacturer sent dealers about known issues. A TSB is not a recall, and the repair is usually free only while the car is under warranty; ask your dealer for the bulletin number.
DL: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the conditi
DL: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the conditi
DL: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the conditi
CSP: Takata CSP Coverage Job Aid - published 7.28.2022
CSP: On July 30, 2018, a settlement of claims for Economic Loss related to Takata airbag inflators was approved for full implementation. The settlement includes Toyota?s agreement to provide a Customer Support Program (?CSP?) for 2002-2019 model year (MY) vehicles originally equipped with certain Takata airbag inflators or repaired under a recall with Takata airbag inflators to provide coverage for repairs of the airbag inflator contained in the airbag module. This CSP letter is to help clarify how to administer this coverage in accordance with the settlement. This is NOT a recall or a camp
DL: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the conditi
DL: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition d
CSP: Customer Support Program ZKG - Paint Repair Process Operation Flow Chart
DL: CUSTOMER SUPPORT PROGRAM ZKG Multiple Models and Model Years Vehicles Painted with Blizzard Pearl (070) or Super White (040) Paint Color Coverage for Peeling of Factory-Applied Paint
RL: CUSTOMER SUPPORT PROGRAM ZKG Multiple Models and Model Years Vehicles Painted with Blizzard Pearl (070) or Super White (040) Paint Color Coverage for Peeling of Factory-Applied Paint
TT: HVAC drain tube is found to be blocked/clogged.
TI: TECHNICAL INSTRUCTIONS Customer Support Program ZKG Multiple Models and Model Years Vehicles Painted with Blizzard Pearl (070) or Super White (040) Paint Color Coverage for Peeling of Factory-Applied Paint
NHTSA’s Office of Defects Investigation opens these when complaints point to a possible safety defect. Many end in a recall.
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 20
Source: NHTSA Office of Defects Investigation public data (complaints, manufacturer communications, investigations), model years 2010 and later. Had a safety problem? Report it to NHTSA.
In complaints filed with NHTSA for model years 2010–2016, owners most often name: air bags, engine, structure. 183 complaints are on record.
No. A complaint is an unverified report from an owner. A technical service bulletin (TSB) is the manufacturer telling dealers how to fix a known issue; it is not a safety recall and is usually covered only under warranty. A recall is a formal safety action, and its repair is free.
File a vehicle safety complaint at NHTSA.gov. NHTSA reads every report, and patterns of complaints are what open defect investigations and, eventually, recalls.
