What Pierce Velocity owners have reported to NHTSA, the service bulletins the manufacturer sent dealers, and any federal defect investigations, by model year. See Pierce Velocity safety recalls or check your VIN.
Complaints owners filed with NHTSA, by the model year of the vehicle. A high count can also mean a popular year, so compare it with how many were sold.
| Year | Complaints | Crashes | Fires | Injured | Deaths | TSBs |
|---|---|---|---|---|---|---|
| 2026 | 0 | 0 | 0 | 0 | 0 | 16 |
| 2025 | 0 | 0 | 0 | 0 | 0 | 18 |
| 2024 | 0 | 0 | 0 | 0 | 0 | 35 |
| 2023 | 0 | 0 | 0 | 0 | 0 | 43 |
| 2022 | 0 | 0 | 0 | 0 | 0 | 46 |
| 2021 | 0 | 0 | 0 | 0 | 0 | 47 |
| 2020 | 0 | 0 | 0 | 0 | 0 | 47 |
| 2019 | 0 | 0 | 0 | 0 | 0 | 45 |
| 2018 | 0 | 0 | 0 | 0 | 0 | 45 |
| 2017 | 0 | 0 | 0 | 0 | 0 | 46 |
| 2016 | 1 | 0 | 0 | 0 | 0 | 46 |
| 2015 | 0 | 0 | 0 | 0 | 0 | 45 |
| 2014 | 0 | 0 | 0 | 0 | 0 | 50 |
| 2013 | 0 | 0 | 0 | 0 | 0 | 48 |
| 2012 | 0 | 0 | 0 | 0 | 0 | 45 |
| 2011 | 0 | 0 | 0 | 0 | 0 | 45 |
| 2010 | 0 | 0 | 0 | 0 | 0 | 45 |
The vehicle systems named most often in Pierce Velocity complaints (one complaint can name several).
In the owners’ own words, as filed with NHTSA. Unverified reports; NHTSA removes personal details before publishing.
2016 PIERCE VELOCITY LADDER TRUCK WITH TAK-4 ALL STEER. VEHICLE IS EQUIPPED WITH STEEL WHEELS. ALL FOUR WHEELS ON BOTH REAR AXLES ARE RUSTING. RUST APPEARS TO BE IN PORTION OF WHEEL WHERE WATER IS ALLOWED TO POOL WHEN VEHICLE IS PARKED. LADDER TRUCK HAS BEEN IN SERVICE APPROXIMATELY 18 MONTHS.
Repair instructions and other communications the manufacturer sent dealers about known issues. A TSB is not a recall, and the repair is usually free only while the car is under warranty; ask your dealer for the bulletin number.
Pierce has updated our inverter installation policy to require a sub-feed breaker box with inverters that can supply over 2400W (20A @ 120V) in an unprotected output. In alignment with the National Electric Code (NEC), this will ensure that any 15A or 20A inverter load will not exceed the current rating of the wire or device.
Pierce is communicating a material change to the ball joint boots used in applicable service kit PN 2742031. This bulletin is intended to help Dealer Parts and Service teams understand the reason for the change and how to identify the new ball joint.
This bulletin provides a procedure to update webpage and MQTT certificates in the Telematics Control Unit (TCU) devices of Pierce custom chassis apparatus equipped with Command Zone and with TCU software versions 6.0.8, 6.0.13, 7.4.3, or 8.0.0. Apparatus with TCU software versions 7.0.1, 7.0.3, 7.2.0, and 7.4.2 should utilize SB_796 âTCU v 7.4.3 Updateâ for recommended software updates.
This bulletin provides a procedure for comprehensive update of the Command Zone (CZ) Telematics Control Unit (TCU), control module, and Display devices in Pierce custom chassis apparatus to enable next-generation ClearSky Intelligence Connected Solutions capabilities, provide a pathway for future Over-The-Air Programming, improve TCU reliability, and install new TCU webpage and MQTT security certificates. This update is highly recommended for TCU devices currently operating with all software versions prior to 8.0.0 or 8.1.0 and all apparatus with active ClearSky Intelligence subscriptions.
This bulletin provides a procedure to update Telematics Control Unit (TCU) devices in Pierce custom chassis apparatus equipped with Command Zone and with TCU software version 7.4.3. Installation of new TCU webpage and MQTT security certificates is accomplished as part of this procedure. This update is highly recommended for TCU devices currently operating with all software versions prior to 7.4.3.
The previous bolt-in airbag and steering wheel design are now obsolete and will require replacement if the become damaged. A new clip-in airbag and steering wheel design have been implemented.
The steering column clockspring airbag (Pierce PN 1799451) has become obsolete and will require replacement if it becomes damaged.
All Roto Rays, Division of Eastern Fire Equipment Services, are warranted to the purchaser for 3 years against defects in material or workmanship. During the warranty period products found to be defective will be repaired or replaced (at Eastern Fire Equipment Services option) without charge.
This bulletin will advise correct procedure for checking coolant levels during daily inspections.
New tooling, seals, and seal kits are available for Volterra electromechanical infinitely variable transmissions (EMIVT).
Husky XP pressure transducer troubleshooting procedure for transducer-related performance concerns.
To notify dealers and customers that the engine oil specification listed on certain Federal (FED) Tags for units equipped with PACCAR MX-13 engines may be incorrect, and to ensure proper maintenance practices are followed.
Source: NHTSA Office of Defects Investigation public data (complaints, manufacturer communications, investigations), model years 2010 and later. Had a safety problem? Report it to NHTSA.
In complaints filed with NHTSA for model years 2010–2026, owners most often name: wheels. 1 complaints are on record.
No. A complaint is an unverified report from an owner. A technical service bulletin (TSB) is the manufacturer telling dealers how to fix a known issue; it is not a safety recall and is usually covered only under warranty. A recall is a formal safety action, and its repair is free.
File a vehicle safety complaint at NHTSA.gov. NHTSA reads every report, and patterns of complaints are what open defect investigations and, eventually, recalls.