Every 2014 Mercedes-Benz S550 recall
Each campaign as NHTSA published it: what is wrong, what can happen, and the fix. Newest first.
Structure · NHTSA 23V854000
Dec 15, 2023Structure:Body:Roof and Pillars
- Problem
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014-2020 C-Class, CLA, GLA, S-Class, GLC, and GLE vehicles. Please refer to MBUSA's recall report for specific vehicle details. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair, allowing the front panel to detach from the vehicle.
- Risk
- A detached roof panel can become a road hazard, increasing the risk of a crash.
- Fix
- Dealers will replace the front panel, free of charge. Owner notification letters were mailed on August 2, 2024. Owner notification letters will be mailed in phases, on, March 22,2024, and August 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of NHTSA recall number 21V-197.
Full recall details for 23V854000 →Structure · NHTSA 21V197000
Mar 19, 2021Structure:Body:Roof and Pillars
- Problem
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe, 2014-2015 CLA45 AMG, 2018 GLC63 AMG, 2014-2017 S550, 2018-2020 S450, 2016-2019 GLE63 Coupe AMG, 2016 GLE450 Coupe, 2014-2020 S63 AMG, 2018-2019 S560, and 2019 GLC350e vehicles equipped with a panoramic sunroof. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair.
- Risk
- The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.
- Fix
- Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive, free of charge. Owner notification letters were mailed on September 3, 2021 and October 26, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
Full recall details for 21V197000 →Communication · NHTSA 19V787000
Jan 11, 2019CommunicationOver-the-air fix
- Problem
- Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
- Risk
- An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
- Fix
- MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
Full recall details for 19V787000 →
2014 Mercedes-Benz S550 complaints and service bulletins
Owners filed 24 complaints with NHTSA about the 2014 Mercedes-Benz S550, reporting 4 crashes, 2 injuries. Mercedes-Benz has issued at least 139 technical service bulletins (repair instructions to dealers) for this model year. Complaints are unverified owner reports; a recall is the manufacturer’s admission of a safety defect.
Most-reported components
- Unknown Or Other4
- Steering3
- Air Bags2
- Forward Collision Avoidance2
- Fuel/Propulsion System2
- Power Train2
Service bulletins by component
- Electrical System (50)
- Equipment (23)
- Exterior Lighting (14)
- Power Train (13)
- Suspension (12)
- Engine (8)
Read Mercedes-Benz S550 owner complaints and bulletins, every year
NHTSA defect investigations covering the 2014 Mercedes-Benz S550
NHTSA’s Office of Defects Investigation lists this model year in one investigation. An investigation is not a recall; it is how NHTSA decides whether one is needed.
What people reported
Owners have filed 24 complaints with NHTSA about the 2014 Mercedes-Benz S550. A few in their own words, shortened. Complaints are unverified and are not proof of a defect or of any recall.
Crash
“THE CONTACT OWNED A 2014 MERCEDES-BENZ S550. WHILE THE CONTACT'S VEHICLE WAS IDLING AT A RED LIGHT, ANOTHER VEHICLE RAN A STOP SIGN AND T-BONED HIS VEHICLE. NONE OF THE FRONTAL AIR BAGS DEPLOYED. THE POLICE WAS PRESENT AND FILED REPORT NUMBER: 190911002273. THE FIRE DEPARTMENT WAS ALSO PRESENT.”
2014 MERCEDES-BENZ S550Sep 23, 2019
Complaint filed with NHTSA, not verified by the agency · NHTSA complaint 11257493
Injury reported
“THE CONTACT OWNS A 2014 MERCEDES-BENZ S550. WHILE DRIVING 50 MPH MERGING ON THE INTERSTATE, THE SUN ROOF SHATTERED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (MERCEDES-BENZ OF MOBILE, [removed], MOBILE, AL, 36606) WHERE IT WAS CONFIRMED THAT THE SUN ROOF FAILED.”
2014 MERCEDES-BENZ S550Oct 27, 2017
Complaint filed with NHTSA, not verified by the agency · NHTSA complaint 11040466
Crash
“BACKUP LIGHTS ON THIS CAR ARE TOTALLY USELESS. DEALER SAYS NO BRIGHTER BULBS ARE AVAILABLE. DANGEROUS SITUATION. BACKED INTO A MAILBOX AND DID $700.00 IN DAMAGE. PLEASE ADVISE WHAT I SHOULD DO.”
2014 MERCEDES-BENZ S550Dec 21, 2015
Complaint filed with NHTSA, not verified by the agency · NHTSA complaint 10811566
Crash
“THIS VEHICLE WAS PURCHASED NEW IN 2014. THE VEHICLE HAS A REVERSE TILT FUNCTION FEATURE ON THE RIGHT PASSENGER MIRROR.”
2014 MERCEDES-BENZ S550Jun 22, 2015
Complaint filed with NHTSA, not verified by the agency · NHTSA complaint 10726601
Injury reportedCrash
“I PURCHASED A NEW 2014 MERCEDES S550 AND THE DAY AFTER PURCHASE, THE AIRBAG MALFUNCTION LIGHT CAME ON. I SET UP AN APPOINTMENT TO HAVE THIS CORRECTED, AND WAS TOLD IT WAS FIXED.”
2014 MERCEDES-BENZ S550Mar 27, 2014
Complaint filed with NHTSA, not verified by the agency · NHTSA complaint 10575159
Check your S550 by VIN
Not every 2014 Mercedes-Benz S550 is in every recall. Enter your 17-character VIN to see the recalls on record for your exact vehicle, then confirm which are still open at NHTSA.gov or with any Mercedes-Benz dealer.
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