What MAZDA CX-50 owners have reported to NHTSA, the service bulletins the manufacturer sent dealers, and any federal defect investigations, by model year. See MAZDA CX-50 safety recalls or check your VIN.
Complaints owners filed with NHTSA, by the model year of the vehicle. A high count can also mean a popular year, so compare it with how many were sold.
| Year | Complaints | Crashes | Fires | Injured | Deaths | TSBs |
|---|---|---|---|---|---|---|
| 2027 | 0 | 0 | 0 | 0 | 0 | 3 |
| 2026 | 13 | 1 | 0 | 2 | 0 | 82 |
| 2025 | 47 | 3 | 0 | 4 | 0 | 144 |
| 2024 | 33 | 3 | 1 | 6 | 0 | 192 |
| 2023 | 63 | 9 | 0 | 3 | 0 | 351 |
The vehicle systems named most often in MAZDA CX-50 complaints (one complaint can name several).
In the owners’ own words, as filed with NHTSA. Unverified reports; NHTSA removes personal details before publishing.
I own a brand-new 2026 Mazda CX-50 Hybrid that is currently under the manufacturer's warranty. I am reporting an intermittent failure of the vehicle to respond normally to a selected driving direction. During the first incident on August 28, 2026, I had shifted the vehicle into Reverse. The vehicle indicated that Reverse was selected, but when I pressed the accelerator, the vehicle did not move or respond as expected. I attempted to change the selected driving direction, but the vehicle was not responding normally to the shift commands.l, again responding as if it were in neutral. I was unable to get the vehicle to operate normally until I turned the vehicle completely off, waited, and re…
Component Failed & Availability: Goodyear tire structure/tread separation and delamination across all four tires; technician states delamination, belt separation on all four tires, structural failure, tire separating from the internal belt structure (steel belts showing, chunks of tread missing); available for inspection. Safety Risk: Severe risk of sudden blowout, loss of vehicle control, and highway accident due to structural failure and internal belt separation. Dealer/Center Confirmation: Confirmed as a manufacturer defect by American Tire Company during a routine maintenance rotation on July 3, 2026 (fully documented by their shop). Inspections: Inspected and documented by American …
Fuel gauge permanently stuck on empty. Computer code = P0463 Occurred on Jan 30, 2026. Mechanic provided error code at that time. Unsafe driving conditions where distance-to-empty calculations are disabled, standard fuel level indicator showing empty (or stuck on full) risking an unexpected engine stall on public highways and roads. I have NO idea how much Fuel is in the tank nor how many miles are left on tank which could lead to unexpected and sudden stops in high traffic situations. Yes: code was confirmed by Advanced Auto, London Motorworks, and personal computer. Fuel sensor stuck on "FULL" in May 18 then again stuck on empty since May 21. Vehicle inspected by mechanic on Jan 30, 2026 …
My child is able to pull the pads off of the car seat. This is so unsafe and should not be allowed to happen. She is only [XXX] old. I am unable to resume the pass to the car seat. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Premature brake wear exacerbated by heavy stop and go traffic conditions.
The factory adhesive/anti-flutter sealant that bonds the outer hood skin to the inner structural frame has physically separated. There is a clear gap where the outer panel is no longer attached to the frame. As a result, the outer hood skin flexes and vibrates, especially at highway speeds. Impact / Safety Concern: The vibration and movement of the outer hood panel occurs directly in the driverâs forward line of sight. This creates a visible distraction while driving and can draw attention away from the road. Because the outer skin is no longer properly bonded to the structure, the condition is progressive and may worsen over time. Dealer Response: I documented the adhesive separation on t…
The drivers side inside door handle has quit working twice. The dealer has temporarily fixed it both times, but advised us to "just be more gentle with the handle". The cable is falling off of the door hinge inside the door, and the dealer claims they don't have a way to permanently fix it. They just put it back on its mount. We are afraid that the driver will not be able to escape the vehicle in an emergency. Both instances have been under 10,000 miles. The door handle works perfectly fine until it doesn't work at all. No warning given.
The automatic emergency braking in this vehicle is faulty. It misinterprets obstacles and uses the emergency braking inconsistently. I park in a parking garage and I have to slowly (less than 5 MPH) drive up any ramps because it apparently sees the ceiling of the garage as a obstacle and as a result, will randomly brake with no notice (which feels like getting rear ended). The dealer said it is working as designed and said I can turn this function off, but I have to turn it off every time I start the car. I also updated the sensitivity t the lowest setting, which didnât help. Iâm worried about this issue happening when Iâm in traffic or bad weather and what might occur, like an acciden…
Repair instructions and other communications the manufacturer sent dealers about known issues. A TSB is not a recall, and the repair is usually free only while the car is under warranty; ask your dealer for the bulletin number.
Subject: Notification of Dealer Re-Work (DRW60) â 2026MY CX-50 and CX-50 Hybrid - Rear Door Glass Holder Detach Issue Dear Mazda Dealer Colleagues, Mazda Motor Corporation has decided to conduct a Dealer Re-Work on certain 2026MY CX-50 and CX-50 Hybrid vehicles. Please see the description, model, year, and VIN range below. Concern Outline: On certain subject vehicles, the rear door glass holder may detach from the door glass due to improper urethane adhesion. If the glass holder separates from the door glass, a rattling noise may occur, and the door glass may not roll down. Repair Outline: R
DESCRIPTION Some customers may experience a message "TCU Malfunction. Have the Vehicle Inspected" in the instrument cluster. Additional symptoms that may occur: Connected Vehicle One Time Passcode (OTP) may fail. Connected Vehicle Remote functions may fail. The following DTC's may be stored: B1252:87-8B:TCU - COMMUNICATION ERROR WITH CONNECTIVITY MASTER UNIT (CMU) U0198:00-03:CMU - COMMUNICATION ERROR WITH EMERGENCY CALL UNIT/TELEMATICS COMMUNICATION UNIT REPAIR PROCEDURE 1. Verify the concern. 2. Check if any of the following DTCs are stored: B1252:87-8B:TCU - COMMUNICATION ERROR WITH CONN
Mazda Connected Services - Frequently Asked Questions (FAQ) This Service Alert supersedes the previously issued SAs listed below. The changes are noted in Red text. SA-042/26 06/30/26 DESCRIPTION Frequently Asked Questions (FAQ) Index General Questions MAZDA CONNECT Indication Setup and Getting Started Dealer Processes Registration / Enrollment / Take-Over Customer Subscription Status WI-FI General Informatio Opening the TCU Communication Line WI-FI How-To Conditions for Remote Engine Start Will Not Function WI-FI Trial Period Conditions for Remote Engine Start Function Will turn engine OFF
DESCRIPTION If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices. Examples: 1. Devices connected to the DLC-2 (battery discharge/DTC stored) 2. Devices plugged into the 12V outlet 3. GPS tracking device (engine no start/battery discharge) 4. Dash cam (DTC stored) 5. Non-ce
This Service Alert supersedes the previously issued service alert listed below. The changes are noted in Red text. SA-038/26 08/18/26 and 06/15/26 DESCRIPTION Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App
This Service Alert supersedes the previously issued service alert listed below. The changes are noted in Red text. SA-038/26 06/15/26 DESCRIPTION Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote functions inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF Climate Control 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ". Index MAZDA CONNECT 2 Center Display Status Icon MAZDA CONNECT 3 Center Display Statu
Special Service Program (SSPE1) - 2026 CX-50 Hybrid â Battery Label Concern Mazda Motor Corporation has decided to conduct a Special Service Program (SSP) on certain 2026MY CX-50 vehicles produced from September 8, 2025 through September 26, 2025. If you receive this notice, your vehicle is included in this SSP. What is the problem? On certain CX-50 Hybrid vehicles, inappropriate battery labels were attached to the center pillar and the traction battery beneath the rear seat. QR codes printed on these labels are incorrect and do not link to the battery information website, the required infor
This Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red text. SA-039/26 06/15/26 Mazda Connect Symptom Troubleshooting DESCRIPTION Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.
This Service Alert supersedes the previously issued bulletin(s) listed below. The changes are noted in Red text. SA-006/23 01/23/23 DESCRIPTION Some customers may complain about the infotainment system and/or the MyMazda App showing incorrect clock and/or tire pressures and/or tire pressure missing. This may be caused by: Incorrect calendar entry (month/day/year) after a battery disconnect Infotainment system software update. BCM TPMS unlearn during vehicle storage or transport. Wheel/Tire change REPAIR PROCEDURE This can be corrected by the customer driving the vehicle for a day or two so
Special Service Program (SSPE1) - 2026 CX-50 Hybrid â Battery Label Concern Mazda Motor Corporation has decided to conduct a Special Service Program (SSP) on certain 2026MY CX-50 vehicles produced from September 8, 2025 through September 26, 2025. If you receive this notice, your vehicle is included in this SSP. What is the problem? On certain CX-50 Hybrid vehicles, inappropriate battery labels were attached to the center pillar and the traction battery beneath the rear seat. QR codes printed on these labels are incorrect and do not link to the battery information website, the required infor
2026 CX-50 Hybrid Battery Label Concern - Emissions Recall 8026C Mazda Motor Corporation has decided to conduct a Voluntary Emissions Recall Campaign on certain 2026MY CX-50 vehicles produced from September 8, 2025 through September 26, 2025. If you receive this notice, your vehicle is included in this Emissions Recall. What is the problem? On certain CX-50 Hybrid vehicles, inappropriate battery labels were attached to the center pillar and the hybrid battery beneath the rear seat. QR codes printed on these labels are incorrect and do not link to the battery information website, the required i
Subject: Notification of Dealer Re-Work (DRW60) â 2026MY CX-50 and CX-50 Hybrid - Rear Door Glass Holder Detach Issue Dear Mazda Dealer Colleagues, Mazda Motor Corporation has decided to conduct a Dealer Re-Work on certain 2026MY CX-50 and CX-50 Hybrid vehicles. Please see the description, model, year, and VIN range below. Concern Outline: On certain subject vehicles, the rear door glass holder may detach from the door glass due to improper urethane adhesion. If the glass holder separates from the door glass, a rattling noise may occur, and the door glass may not roll down. Repair Outline: R
Source: NHTSA Office of Defects Investigation public data (complaints, manufacturer communications, investigations), model years 2010 and later. Had a safety problem? Report it to NHTSA.
In complaints filed with NHTSA for model years 2023–2027, owners most often name: forward collision avoidance, service brakes, power train. 156 complaints are on record.
No. A complaint is an unverified report from an owner. A technical service bulletin (TSB) is the manufacturer telling dealers how to fix a known issue; it is not a safety recall and is usually covered only under warranty. A recall is a formal safety action, and its repair is free.
File a vehicle safety complaint at NHTSA.gov. NHTSA reads every report, and patterns of complaints are what open defect investigations and, eventually, recalls.
