What MAZDA CX-5 owners have reported to NHTSA, the service bulletins the manufacturer sent dealers, and any federal defect investigations, by model year. See MAZDA CX-5 safety recalls or check your VIN.
Complaints owners filed with NHTSA, by the model year of the vehicle. A high count can also mean a popular year, so compare it with how many were sold.
| Year | Complaints | Crashes | Fires | Injured | Deaths | TSBs |
|---|---|---|---|---|---|---|
| 2027 | 0 | 0 | 0 | 0 | 0 | 1 |
| 2026 | 14 | 0 | 0 | 0 | 0 | 75 |
| 2025 | 27 | 4 | 0 | 4 | 0 | 149 |
| 2024 | 44 | 4 | 1 | 2 | 0 | 210 |
| 2023 | 63 | 8 | 0 | 5 | 0 | 285 |
| 2022 | 63 | 5 | 2 | 1 | 0 | 353 |
| 2021 | 147 | 9 | 0 | 7 | 0 | 501 |
| 2020 | 107 | 10 | 0 | 6 | 0 | 448 |
| 2019 | 270 | 7 | 2 | 5 | 0 | 561 |
| 2018 | 350 | 19 | 1 | 6 | 0 | 634 |
| 2017 | 148 | 5 | 0 | 3 | 0 | 572 |
| 2016 | 510 | 31 | 10 | 13 | 0 | 705 |
| 2015 | 133 | 11 | 0 | 7 | 0 | 603 |
| 2014 | 377 | 7 | 0 | 6 | 0 | 789 |
| 2013 | 194 | 6 | 1 | 8 | 0 | 824 |
| 2012 | 1 | 0 | 0 | 0 | 0 | 22 |
The vehicle systems named most often in MAZDA CX-5 complaints (one complaint can name several).
In the owners’ own words, as filed with NHTSA. Unverified reports; NHTSA removes personal details before publishing.
At 44,000 miles, a loud whirring noise started to occur that is due to the failing of the internal LED cooling fan in my left headlamp. I cannot use my headlights, which is a safety concern.
When coasting into a parking space the car suddenly accelerated. At a high rate of speed, the car jumped the curb and planting area of median separating the parking area. The car struck 2 other cars on the other side of the median. The car directly in front of my car was moved several feet. My air bag deployed.
There has been numerous report of the Mazda CX 5 having failure rear differential. I just purchased a 2018 Mazda CX five for my daughter in September 2026 I now am experiencing this issue on the rear diff. The dealer will not cover the repair since itâs as is purchase Mazda should take this as a recall and fix the vehicle for the safety of the consumer.
2018 Mazda CX-5 2.5L NA Engine Cracked cylinder head and blown head gasket with leaking oil onto exhaust manifold resulting in white smoke & burning oil smell. No engine light. Issue confirmed by dealer and independent shop. Commonly reported issue amongst 2018-2021 Mazda CX-5 owners either naturally aspirated engines.
The contact owns a 2021 Mazda CX-5. The contact stated that while driving 50 MPH and the check engine warning light illuminated. The contact took the vehicle to an independent mechanic where an OBDII scanner discovered a misfire in cylinder#1. The vehicle was then taken to another independent mechanic where the OBDII scanner discovered a misfire in one of the engine cylinders and diagnosed the vehicle with an engine failure. The contact was then referred to the dealer who confirmed that there was a defect with cylinder#1. The dealer confirmed that the engine needed to be replaced. The manufacturer was then notified of the failure, and the contact was informed that there were no recalls on th…
Differential went and generated a cascading chain reaction destroying the coupler and breather and axles. Car is undrivable. This. Defect has a TSB
2021 Mazda CX-5 2.5L non-turbo. While driving at approximately 8 mph, I removed my foot from the accelerator, but the vehicle unexpectedly accelerated on its own. I did not press the accelerator pedal. I had to apply the brake to slow the vehicle down. This issue has occurred three separate times, on August 25, September 4, and September 18, 2026, at approximately 70,060 miles. The same unintended acceleration behavior occurred during all three incidents.
I purchased a used 2019 Mazda CX-5 in 2024, with 25,000 miles on it. In June of 2026 I started to have an oil leak. Took it to a mechanic's shop who diagnosed it as a valve cover gasket, ran the car for another 2 months, oil leak did not stop, got worse, to the point where my oil light came on where the oil was low enough, then I took it to another mechanic, they diagnosed it as some sort of pressure sensor that has to do with the oil, they replaced that, then that still wasn't the case, it was leaking, and they diagnosed it as a cracked cylinder head. This has been an issue with Mazdas in the 2018 to 2022 range for the CX-5s, and Mazda knowingly has put in faulty parts and is not willing to…
Repair instructions and other communications the manufacturer sent dealers about known issues. A TSB is not a recall, and the repair is usually free only while the car is under warranty; ask your dealer for the bulletin number.
NOTE: This service information only applies to vehicles with PYUKD engine and EGR. DESCRIPTION DTC P0402 EGR malfunctions may be falsely detected due to an internal malfunction of the MAP sensor. REPAIR PROCEDURE 1. Using MDARS, verify DTC P0402 is set in current or past history.
Mazda Connected Services - Frequently Asked Questions (FAQ) This Service Alert supersedes the previously issued SAs listed below. The changes are noted in Red text. SA-042/26 06/30/26 DESCRIPTION Frequently Asked Questions (FAQ) Index General Questions MAZDA CONNECT Indication Setup and Getting Started Dealer Processes Registration / Enrollment / Take-Over Customer Subscription Status WI-FI General Informatio Opening the TCU Communication Line WI-FI How-To Conditions for Remote Engine Start Will Not Function WI-FI Trial Period Conditions for Remote Engine Start Function Will turn engine OFF
DESCRIPTION If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices. Examples: 1. Devices connected to the DLC-2 (battery discharge/DTC stored) 2. Devices plugged into the 12V outlet 3. GPS tracking device (engine no start/battery discharge) 4. Dash cam (DTC stored) 5. Non-ce
This Service Alert supersedes the previously issued service alert listed below. The changes are noted in Red text. SA-038/26 08/18/26 and 06/15/26 DESCRIPTION Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App
This Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-015/26 05/27/26, 04/20/26, 04/09/26, 03/25/26 and 03/13/26 DESCRIPTION Index Intermittent Globe with a slash icon ⢠Beep sound near the SOS button and SOS button amber or red LED ⢠Instrument Cluster Master Warning Light illuminated ⢠The center display screen is blank ⢠No data plan message ⢠DTC U2701:89 ⢠DTC U0156:00 ⢠Center Display Home Screen Partial Boot Up ⢠No Connected Vehicle One Time Passcode (OTP) ⢠During a Bluetooth® phone call, tapping the navigation ic
This Service Alert supersedes the previously issued service alert listed below. The changes are noted in Red text. SA-038/26 06/15/26 DESCRIPTION Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote functions inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF Climate Control 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ". Index MAZDA CONNECT 2 Center Display Status Icon MAZDA CONNECT 3 Center Display Statu
Subject: Announcement of Special Service Program (SSPE2) Ethernet Communication â Over The Air (OTA) Update Concerns and Manufacturer Service Program (MSP67 ) â Battery Depletion - 2026MY CX-5 vehicles URGENT - STOP DELIVERY OF AFFECTED VEHICLES: MAZDA SALES AND SERVICE TEAMS - ACTION ITEM: Between both campaigns there are approximately 27,565 vehicles (for both campaigns) in stock at U.S. Mazda dealers. All Mazda dealers must quarantine any affected New, Used or Certified Pre-Owned in-stock vehicles until the repair is completed. The affected dealer inventory list will be available to eac
Subject: Announcement of Special Service Program (SSPE2) Ethernet Communication â Over The Air (OTA) Update Concerns and Manufacturer Service Program (MSP67 ) â Battery Depletion - 2026MY CX-5 vehicles URGENT - STOP DELIVERY OF AFFECTED VEHICLES: MAZDA SALES AND SERVICE TEAMS - ACTION ITEM: Between both campaigns there are approximately 27,565 vehicles (for both campaigns) in stock at U.S. Mazda dealers. All Mazda dealers must quarantine any affected New, Used or Certified Pre-Owned in-stock vehicles until the repair is completed. The affected dealer inventory list will be available to eac
This Service Alert supersedes the previously issued Service Alerts listed below: The changes are noted in Red. Infotainment Reboot With Navigation Card Installed This Service Information is no longer valid. Refer to the following updated Technical Service Bulletins: CX-5 / CX-9: 16-002/23 - UPDATED SOFTWARE RELEASE FOR CONCERNS WITH MAZDA CONNECT INFOTAINMENT SYSTEM (7TH GEN TYPE) Mazda3 / CX-30 (Non-Turbo): 16-008/23 - UPDATED SOFTWARE RELEASE FOR CONCERNS WITH MAZDA CONNECT INFOTAINMENT SYSTEM Mazda3 / CX-30 (Turbo): 16-007/23 - UPDATED SOFTWARE RELEASE FOR CONCERNS WITH MAZDA CONNECT INFOT
Use this procedure if Body Control Module (BCM) failure occurs due to the laptop rebooting or crashing during a BCM software update with MDARS II.
This Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red text. SA-039/26 06/15/26 Mazda Connect Symptom Troubleshooting DESCRIPTION Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.
This Service Alert supersedes the previously issued bulletin(s) listed below. The changes are noted in Red text. SA-006/23 01/23/23 DESCRIPTION Some customers may complain about the infotainment system and/or the MyMazda App showing incorrect clock and/or tire pressures and/or tire pressure missing. This may be caused by: Incorrect calendar entry (month/day/year) after a battery disconnect Infotainment system software update. BCM TPMS unlearn during vehicle storage or transport. Wheel/Tire change REPAIR PROCEDURE This can be corrected by the customer driving the vehicle for a day or two so
Source: NHTSA Office of Defects Investigation public data (complaints, manufacturer communications, investigations), model years 2010 and later. Had a safety problem? Report it to NHTSA.
In complaints filed with NHTSA for model years 2012–2027, owners most often name: engine, electrical system, unknown or other. 2,448 complaints are on record.
No. A complaint is an unverified report from an owner. A technical service bulletin (TSB) is the manufacturer telling dealers how to fix a known issue; it is not a safety recall and is usually covered only under warranty. A recall is a formal safety action, and its repair is free.
File a vehicle safety complaint at NHTSA.gov. NHTSA reads every report, and patterns of complaints are what open defect investigations and, eventually, recalls.
