What Mack Pinnacle (CXU) owners have reported to NHTSA, the service bulletins the manufacturer sent dealers, and any federal defect investigations, by model year. See Mack Pinnacle (CXU) safety recalls or check your VIN.
Complaints owners filed with NHTSA, by the model year of the vehicle. A high count can also mean a popular year, so compare it with how many were sold.
| Year | Complaints | Crashes | Fires | Injured | Deaths | TSBs |
|---|---|---|---|---|---|---|
| 2022 | 0 | 0 | 0 | 0 | 0 | 120 |
| 2021 | 0 | 0 | 0 | 0 | 0 | 118 |
| 2020 | 0 | 0 | 0 | 0 | 0 | 132 |
| 2019 | 0 | 0 | 0 | 0 | 0 | 188 |
| 2018 | 0 | 0 | 0 | 0 | 0 | 157 |
| 2017 | 0 | 0 | 0 | 0 | 0 | 140 |
| 2016 | 0 | 0 | 0 | 0 | 0 | 126 |
| 2015 | 0 | 0 | 0 | 0 | 0 | 114 |
| 2014 | 0 | 0 | 0 | 0 | 0 | 132 |
| 2013 | 2 | 0 | 0 | 0 | 0 | 136 |
| 2012 | 0 | 0 | 0 | 0 | 0 | 158 |
| 2011 | 0 | 0 | 0 | 0 | 0 | 172 |
| 2010 | 0 | 0 | 0 | 0 | 0 | 85 |
The vehicle systems named most often in Mack Pinnacle (CXU) complaints (one complaint can name several).
In the owners’ own words, as filed with NHTSA. Unverified reports; NHTSA removes personal details before publishing.
MACK/VOLVO MP8/D-13 INJECTORS: MACK TRUCKS EQUIPPED WITH THE MP8 ENGINES HAVE A KNOWN INJECTOR ISSUE THAT CAUSES THE TRUCK TO 1) MIS-FIRE AT ROAD SPEED CREATING A LOSS OF POWER. 2) INJECTOR FAILURE CAUSES EXCESSIVE SOOT CAUSING ON-ROAD FAILURES.3) THE TRUCK MAY NOT BE RESTARTED OR ABLE TO BE MOVED DUE TO EXCESSIVE CRANKING DUE TO INJECTOR FAILURE. 4) TRUCKS NEED TO BE TOWED TO A REPAIR FACILITY WHEN BREAKDOWN OCCURS. WE OWN MULTIPLE UNITS. THIS INJECTOR FAILURE ISSUE HAS BEEN DOCUMENTED ON MAJORITY OF TRUCKS. DOCUMENTS ARE AVAILABLE. PLEASE HAVE AN INVESTIGATOR CONTACT ME.
WE HAD AN ISSUE WITH THIS TRUCK AND THE M-DRIVE TRANSMISSION WHEN THE DRIVE WAS COMING OF A HIGHWAY ON AN EXIT RAMP HE WAS SLOWING DOWN AND THE VEHICLES CLUTCH STAYED ENGAGED AND THE DRIVER ROLLED INTO THE INTERSECTION ALMOST HITTING A CAR. THE VEHICLES CLUTCH IS AUTOMATICALLY DISENGAGES WHEN YOU PUSH ON THE BRAKE WHILE THE CLUTCH DIDN'T DISENGAGE BECAUSE WHEN OF THE BRAKE LIGHT WIRES HAD DEVELOPED A CORROSION SPOT FROM THE WINTER WEATHER AND SHORTED OUT THE LIGHT AND CAUSED THE FUSE TO BLOW. THE BRAKE LIGHTS ARE WHAT TELLS THE CLUTCH TO DISENGAGE BUT WITH THE FUSE BEING BLOWN THE CLUTCH DID NOT DISENGAGE AND KEPT ROLLING INTO INTERSECTION LUCKILY MY DRIVER WAS SMART ENOUGH TO REACH UP AND …
Repair instructions and other communications the manufacturer sent dealers about known issues. A TSB is not a recall, and the repair is usually free only while the car is under warranty; ask your dealer for the bulletin number.
CBR: Equipped With An Automated Manual Transmission Model D or F ( AMT-D, AMT-F, mDrive) Missing X1 Value In VDA And Default Settings Guidelines, ParameterP1AOB; Fault Code P1052-54, Error 40,Or Error 18 Encountered During Clutch Or Tran.
CBR: Turbo Compound (TC) Hot Side Noise, Diagnostic Information.
CBR: After cluster replacement and programming, the Driver Information Display (DID) may not function as designed.
CBR - Diagnostic Trouble Code (DTC) P107471 - AMT-F
CBR -Telematics Gateway (TGW) Connect Ability Issues
CBR - Active "Set Park Brake" Message On Drivers Information Display (DID).
CBR - Automated Manual Transmission ( AMT ) Flywheel Pilot Bearing Wear On Input Shaft.
CBR - Driveline Noise, Suspension Ride Height Too High, Suspension Will Not Exhaust - Chassis Built 2016w01 And Newer.
Fleet Improvement - Atlantic Waste axle temp
CBR: TGW Will Not Connect After SIM Card Replacement
CBR: Frame Or Cab Lean
Service Campaign: Mack trucks has determined the certain AN, GR, PI and TE model trucks with a MP-8 could have a defective oil pick-up strainer.
NHTSA’s Office of Defects Investigation opens these when complaints point to a possible safety defect. Many end in a recall.
On April 28, 2020, the Office of Defects Investigation (ODI) opened PE20-005 to investigate reports of 2013-2015 Mack CHU and CXU trucks equipped with mDrive transmissions continuing to push forward when stopping, possibly increasing the risk of a crash. After more field reports were discovered, the scope of the investigation was expanded to cover MY 2013-2016 vehicles. The mDrive transmission is Mack's version of Volvo's I-Shift transmission, an automated manual transmission that allows gear sh
Source: NHTSA Office of Defects Investigation public data (complaints, manufacturer communications, investigations), model years 2010 and later. Had a safety problem? Report it to NHTSA.
In complaints filed with NHTSA for model years 2010–2022, owners most often name: electrical system, engine, fuel/propulsion system. 2 complaints are on record.
No. A complaint is an unverified report from an owner. A technical service bulletin (TSB) is the manufacturer telling dealers how to fix a known issue; it is not a safety recall and is usually covered only under warranty. A recall is a formal safety action, and its repair is free.
File a vehicle safety complaint at NHTSA.gov. NHTSA reads every report, and patterns of complaints are what open defect investigations and, eventually, recalls.