What Lexus RX350 owners have reported to NHTSA, the service bulletins the manufacturer sent dealers, and any federal defect investigations, by model year. See Lexus RX350 safety recalls or check your VIN.
Complaints owners filed with NHTSA, by the model year of the vehicle. A high count can also mean a popular year, so compare it with how many were sold.
| Year | Complaints | Crashes | Fires | Injured | Deaths | TSBs |
|---|---|---|---|---|---|---|
| 2023 | 4 | 1 | 0 | 0 | 0 | 15 |
| 2022 | 10 | 1 | 1 | 1 | 0 | 49 |
| 2021 | 1 | 0 | 0 | 0 | 0 | 86 |
| 2020 | 7 | 0 | 0 | 0 | 0 | 87 |
| 2019 | 31 | 1 | 0 | 1 | 0 | 112 |
| 2018 | 18 | 3 | 0 | 2 | 0 | 132 |
| 2017 | 46 | 12 | 0 | 2 | 1 | 165 |
| 2016 | 58 | 11 | 1 | 6 | 0 | 190 |
| 2015 | 42 | 7 | 2 | 5 | 0 | 170 |
| 2014 | 15 | 5 | 0 | 2 | 0 | 225 |
| 2013 | 29 | 4 | 1 | 3 | 0 | 265 |
| 2012 | 33 | 11 | 2 | 13 | 0 | 221 |
| 2011 | 30 | 15 | 2 | 9 | 0 | 215 |
| 2010 | 94 | 23 | 6 | 11 | 1 | 229 |
The vehicle systems named most often in Lexus RX350 complaints (one complaint can name several).
In the owners’ own words, as filed with NHTSA. Unverified reports; NHTSA removes personal details before publishing.
1) Bluetooth connectivity is repeatedly lost phone calls, listening to music, etc) during causing me to take my eyes off the road to determine problem. Bluetooth device (cell phone) has been checked but continues. Another service inspection is scheduled. 2) Problem has been reproduced & confirmed by dealer. 3) Messages appear on the display/dashboard screen beginning prior to April 11, 2023, when I started taking note Note: This occurs when vehicle is parked or moving
The contact owns a 2023 Lexus RX 350H. The contact stated that while driving at an unknown speed, when a vehicle on the shoulder, to the right suddenly began to cross in front of their vehicle to get to the median. This caused the contact's vehicle to T-bone the corner of their vehicle. The front passenger side fender had been damaged causing the door to no longer open. No air bags deployed. There were no injuries and no medical attention was needed. A police report was filed. The vehicle was able to be driven from the crash. The vehicle had not been taken for diagnosis or repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 26,000.
What component or system failed or malfunctioned, and is it available for inspection upon request? The exhaust in my 2022 RX350 causes droning and vibrations at 1500rpm while driving at 25-30mph and 55-60mph. Most of the vivrations can be felt at the catalytic converter exhaust assembly. How was your safety or the safety of others put at risk? The vibrations and droning causes a sensory âshockâ as the vehicle approaches 1500rpm at 25-30 and 55-60mph. This has caused me to be caught off guard while I am focused on driving on busy streets and on the highway. Has the problem been reproduced or confirmed by a dealer or independent service center? I have brought my vehicle in several ti…
The contact owns a 2020 Lexus RX350. The contact stated while driving approximately 25 MPH and ascending a slight grade, the vehicle began to shake. The contact stated that she stopped depressing the accelerator pedal and the shaking stopped. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer however, the vehicle was not diagnosed or repaired. The contact received a letter from the manufacturer regarding a fuel seepage failure from the high/low pressure fuel pump. The contact stated that the letter informed the contact that the manufacturer would replace the fuel pump due to a failure within the next 10 years. The vehicle had not been rep…
My newly bought and delivered 2023 Lexus RX350 luxury trim with less than 400 miles has dash panel on the passenger side separating right where the suede trim clips with the soft touch IP panel. You can literally see the separation and sagging of the trim.
The contact owns a 2023 Lexus RX350. The contact stated while driving approximately 60 MPH, the sunroof suddenly fractured without impact. The vehicle was taken to the dealer who diagnosed that the sunroof needed to be replaced but the repair was not covered under warranty. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 3,000.
The contact owns a 2013 Lexus RX350. The contact stated that after closing the liftgate door and reversing out of the car port, the liftgate door erroneously opened and struck the car port causing damage to the liftgate. The local dealer and manufacturer were notified of the failure. The cause of the failure was not yet determined. The contact stated that recently the liftgate lowered independently. The failure occurred several times while placing items into the back of the vehicle. The cause of the failure was not yet determined. The manufacturer was notified of the failure but no assistance was provided. The failure mileage was 40,000.
The contact owns a 2017 Lexus RX350. The contact stated that upon a cold start, an abnormal knocking sound was coming from the right side of the engine without warning. The contact stated that the knocking noise became louder upon shifting gear but would cease once the engine was warmed up. The contact also noted that the brake pedal was firm while depressing the brake pedal. There was an unknown brake warning message displayed. Upon investigation, the contact discovered NHTSA Campaign Number: 18V211000 (Service Brakes, Hydraulics) which he linked to the failure. The dealer was notified of the failure and informed him that the vehicle was not under recall. The dealer provided an estimate for…
Repair instructions and other communications the manufacturer sent dealers about known issues. A TSB is not a recall, and the repair is usually free only while the car is under warranty; ask your dealer for the bulletin number.
TI: TECHNICAL INSTRUCTIONS FOR LIMITED SERVICE CAMPAIGN 23LD03 DCM REPLACEMENT CERTAIN 2023 Model Year RX350 CERTAIN 2023 Model Year RX350H CERTAIN 2023 Model Year RX500H
RL: The subject vehicles are equipped with a Data Communication Module (DCM) which supports the use of connected service utilities such as Roadside Assistance, Automatic Collision Notification, and Emergency Assistance (SOS). These connected services are available as a free trial subscription when the vehicle is purchased. Due to a supplier shipping error, there is a possibility that incorrect, not activated DCMs were installed in the subject vehicles, which causes connected services to be unavailable.
DP: The subject vehicles are equipped with a Data Communication Module (DCM) which supports the use of connected service utilities such as Roadside Assistance, Automatic Collision Notification, and Emergency Assistance (SOS). These connected services are available as a free trial subscription when the vehicle is purchased. Due to a supplier shipping error, there is a possibility that incorrect, not activated DCMs were installed in the subject vehicles, which causes connected services to be unavailable.
SPOC: Effective immediately, Lexus is issuing a stop sale on part numbers 85212-YZZ2L-LX & 85212-YZZ2M-LX, which may have a quality concern relating to a missing kit component (mispack). Lexus is requesting the return of ALL Dealer inventory of these parts to your facing PDC for credit and inspection.
TT: When setting up the Lexus Interface (21MM) user profile, if the QR code is not working please use the following recommendations
TECHNICAL INSTRUCTIONS FOR SPECIAL SERVICE CAMPAIGN 23LD01 TOW CONVERTER NOT INSTALLED CERTAIN 2021 MODEL YEAR RX350
RL: The involved vehicles equipped with the Tow Prep Packages did not have the Tow Converter installed
DP: The involved vehicles equipped with the Tow Prep Package did not have the Tow Converter installed.
TECHNICAL INSTRUCTIONS FOR SPECIAL SERVICE CAMPAIGN 23LD01 TOW CONVERTER NOT INSTALLED CERTAIN 2021 MODEL YEAR RX350
RL: The involved vehicles equipped with the Tow Prep Packages did not have the Tow Converter installed
DP: The involved vehicles equipped with the Tow Prep Package did not have the Tow Converter installed.
TSB: Some 2022 ? 2023 model year Lexus vehicles may require the download and installation of vehicle specific software or configuration software when the Electronic Control Unit (ECU) is replaced. Techstream software has been modified to indicate when configuration software is required. A new Configure column has been added to the Techstream Health Check Results screen to show when configuration software is available for a specific ECU. Follow the Operation Procedure in this bulletin to complete the ECU Software Configure Process.
Source: NHTSA Office of Defects Investigation public data (complaints, manufacturer communications, investigations), model years 2010 and later. Had a safety problem? Report it to NHTSA.
In complaints filed with NHTSA for model years 2010–2023, owners most often name: vehicle speed control, unknown or other, service brakes. 418 complaints are on record.
No. A complaint is an unverified report from an owner. A technical service bulletin (TSB) is the manufacturer telling dealers how to fix a known issue; it is not a safety recall and is usually covered only under warranty. A recall is a formal safety action, and its repair is free.
File a vehicle safety complaint at NHTSA.gov. NHTSA reads every report, and patterns of complaints are what open defect investigations and, eventually, recalls.