What Kia EV9 owners have reported to NHTSA, the service bulletins the manufacturer sent dealers, and any federal defect investigations, by model year. See Kia EV9 safety recalls or check your VIN.
Complaints owners filed with NHTSA, by the model year of the vehicle. A high count can also mean a popular year, so compare it with how many were sold.
| Year | Complaints | Crashes | Fires | Injured | Deaths | TSBs |
|---|---|---|---|---|---|---|
| 2026 | 26 | 2 | 0 | 2 | 0 | 41 |
| 2025 | 20 | 0 | 0 | 0 | 0 | 53 |
| 2024 | 208 | 1 | 2 | 4 | 0 | 79 |
The vehicle systems named most often in Kia EV9 complaints (one complaint can name several).
In the owners’ own words, as filed with NHTSA. Unverified reports; NHTSA removes personal details before publishing.
My 205 EV9 Wind with 24500 Miles left me stranded, the standard battery simbol that in ICE cards refers to the alternator, came on, I tried to get to the dealer about 20 miles in the way home, less that 3 miles after that the car lost power with just enough to move to the shoulder, I stopped, power the car off and tried turning it back on, no success, but this time I had enough power to park in a safer position. I took the vehicle on a tow truck that was called by the Kia Assistance.
On September 10, 2026, while driving my Kia EV9 on a public roadway, I experienced a suspected unintended and excessive activation of the vehicle's collision-avoidance/automatic emergency braking system. I was traveling straight in my lane when another vehicle approached from the right side and crossed/moved into the roadway ahead. The other vehicle continued moving away from my immediate path; however, my EV9 suddenly applied substantial braking without me commanding that degree of braking. The incident was captured on my front dash camera. The recording shows my vehicle traveling approximately 31 MPH shortly before the event. The recorded speed decreases from approximately 30 MPH to 28 MPH…
The digital rearview mirror system intermittently fails while in use. The image in the rearview mirror will start flickering and eventually go completely black while driving. The system has been inspected and serviced multiple times by the dealership under warranty but the problem keeps recurring.
Parts near the rear left suspension area fell off and landed on the inside rear left wheel while driving in I-405. Wheels have never been removed for by reason before this incident after purchasing the car. Car only has 7724 miles on the odometer.
So I called KIA about this, but I wanted my report to appear here too. Back in February, my right foot was run over by my car. It was an accident. I had gotten out of the driver's passenger side to check on something that was making noises. The person who ran my foot over didn't realize I was out of the car, and there was no warning; there was no noise indicating my door was open. Then the back driver-side tire ran over my foot. My foot was broken in a few places, and I was in a shoe boot for quite a while. It is very dangerous to think there was no alert; I can't imagine if this happened to a child. I was pretty thorough in telling them what happened, and nobody ever tried to compensate m…
I was sold a vehicle with a manufacturer defect. At purchase there was a loud wind noise coming from sunroof. I was promised a swift service department visit to realign the sunroof. At service visit ten days later the dealership replaced sunroof and threw electrical error codes B271100. After a specialist over rode the error the dealership claimed fixed and had me pick up the vehicle. The loud wind noise was still present. When I attempted to return the vehicle the dealership said I would no longer be serviced by their dealership. Kia Customer Care sent me to a second dealership. Second dealership brought in techline specialist that ordered Kia Warranty repair would replace the entire roof. …
The contact owns a 2026 Kia EV9. The contact stated that while driving 25 MPH and accelerating through a four-way intersection after a complete stop, the vehicle was T-boned on the front passengerâs side by another vehicle that had ran the stop sign. The passengerâs side air bags deployed as expected, and the driverâs side air bag also deployed, causing a fractured right humerus. The contact required emergency surgery. The contact was pregnant at the time and remained hospitalized for two days. The doctors established a post-surgical recovery plan. The contactâs minor child, who was seated in a car seat on the rear passengerâs side, was not hurt. A Police report was filed. The vehi…
Beginning sometime after purchase, our 2024 Kia EV9 (VIN: [XXX]) developed a recurring failure of the multimedia display system (head unit). The screen goes completely dark after approximately 5 minutes of drive time and only restores after a full vehicle restart. This failure occurred approximately 10 to 14 times before we brought the vehicle in for service. Critically, when the multimedia screen goes dark, the rearview camera display is also rendered completely unavailable. As the rearview camera is federally mandated safety equipment under FMVSS 111, this failure left us unable to use the camera while backing up on multiple occasions, creating a serious safety hazard to pedestrians, cycl…
Repair instructions and other communications the manufacturer sent dealers about known issues. A TSB is not a recall, and the repair is usually free only while the car is under warranty; ask your dealer for the bulletin number.
PRODUCT IMPROVEMENT CAMPAIGN: OWNER NOTIFICATION (PI2601B) - This document is the owner notification advising that Kia is conducting a Product Improvement Campaign on all 2024-2025 MY and certain 2026 MY EV9 vehicles to install enhanced windshield wiper software that provides drivers with additional reminders related to the use of the windshield wipers during winter conditions.
PRODUCT IMPROVEMENT CAMPAIGN: OWNER'S MANUAL INSERT LEAFLET (PI2601B) - This document is the PI2601B Owner's Manual Insert Leaflet that contains revised information for wipers. Vehicle owners are advised to keep this leaflet with the Owner's Manual.
TECHNICAL SERVICE BULLETIN: PRODUCT IMPROVEMENT CAMPAIGN: WIPER MESSAGE LOGIC IMPROVEMENT (PI2601B) - This bulletin provides information to install enhanced windshield wiper software on certain 2024â2026MY EV9 (MV1, MV1a) vehicles as listed.
PRODUCT IMPROVEMENT CAMPAIGN: QUESTION AND ANSWER (PI2601B) - This document is the Question and Answer Guide containing the most frequently asked questions regarding the Product Improvement Campaign PI2601B.
PRODUCT IMPROVEMENT CAMPAIGN: DEALER PARTS AND SERVICE MANAGER MEMO (PI2601B) - This document is the announcement to the dealer Parts and Service managers advising that Kia is conducting a a Product Improvement Campaign on all 2024-2025 MY and certain 2026 MY EV9 vehicles, manufactured from September 25, 2023 through July 16, 2026, to install enhanced windshield wiper software that provides drivers with additional reminders related to the use of the windshield wipers during winter weather conditions.
PRODUCT IMPROVEMENT CAMPAIGN: DEALER PRINCIPAL MEMO (PI2601B) - This document is the announcement to the dealer principals advising that Kia is conducting a Product Improvement Campaign on all 2024-2025 MY and certain 2026 MY EV9 vehicles, manufactured from September 25, 2023 through July 16, 2026, to install enhanced windshield wiper software that provides drivers with additional reminders related to the use of the windshield wipers during winter weather conditions.
OVER-THE-AIR: OVER-THE-AIR SOFTWARE UPDATE FOR COMMUNICATION CONTROL UNIT: This Over-the-Air (OTA)software update is designed to update the Communication Control Unit (CCU) logic of certain 2025 â 2026MY EV9 vehicles. This update is designed to improve the Communication Control Unit (CCU) logic to enhance charging-related messaging in the app.
TECHNICAL SERVICE BULLETIN: VEHICLE-TO-EVERYTHING (V2X) SOFTWARE UPGRADE - This bulletin provides information to install the Vehicle-to-Everything âV2Xâ function enhancements by upgrading the software of the Central Communication Unit âCCUâ on certain 2025 - 2026MY EV9 (MV1a) vehicles produced at Kia Georgia (KaGA) that have been unable to be updated using the Over-The-Air âOTAâ method. The V2X technology allows EV9 vehicles to interact with other devices such as Vehicle-to-Home âV2Hâ and Vehicle-to-Grid âV2Gâ technology which enables bidirectional charging, where the EV's
PRODUCT IMPROVEMENT CAMPAIGN: OWNER NOTIFICATION (PI2601A Flight 102) - This document is the owner notification advising that Kia is conducting a Product Improvement Campaign on 2024-2026 MY EV9 vehicles to replace the passenger-side wiper arm on your vehicle with an improved wiper arm of a different shape and angle to increase the clearance between the wiper and windshield cowl.
RELEASE NOTES: OVER-THE-AIR: SOFTWARE UPDATE FOR DATA CONNECTIVITY (ELE413 Revision 2) - This Over-the-Air (OTA) software update is designed to update the Data Connectivity Unit (DCU) logic of certain 2025 - 2026MY Carnival, EV9, K5 and Sorento vehicles. This update is designed to improve the vehicleâs network communication performance.
TECHNICAL SERVICE BULLETIN: FRONT SEAT SLIDE MOTOR NOISE (CA2603) - This bulletin provides information to remove the seat slide motor tube from the power front seats on certain 2026MY EV9 (MV1a) vehicles produced from January 2, 2025, through January 3, 2026. The subject vehicles may exhibit a buzzing noise while the user operates the front power seat slide (forward and rearward) functions. This condition does not affect seat functionality.
TECHNICAL SERVICE BULLETIN: KEY AND CYLINDER SET REPLACEMENT - This bulletin provides information to replace the driverâs door lock and trunk lid key cylinders on some 2019-2024MY Kia vehicles listed below. On affected vehicles, the stored key code may not correspond to the mechanical key profile, which can result in incorrect key cutting when the original key is lost or damaged.
NHTSA’s Office of Defects Investigation opens these when complaints point to a possible safety defect. Many end in a recall.
On April 29, 2025, NHTSAâs Office of Defects Investigation (ODI) opened this Preliminary Evaluation (PE25004) to investigate inoperative windshield wipers in model year (MY) 2024-2025 Kia EV9 vehicles. The complaints report windshield wipers that malfunction while driving, when snow and/or ice accumulates on or at the bottom of the windshield or in the cowl. ODI further received videos and photographs that depict relatively small amounts of snow and/or ice accumulation that leads to the wipers
Source: NHTSA Office of Defects Investigation public data (complaints, manufacturer communications, investigations), model years 2010 and later. Had a safety problem? Report it to NHTSA.
In complaints filed with NHTSA for model years 2024–2026, owners most often name: electrical system, unknown or other, forward collision avoidance. 254 complaints are on record.
No. A complaint is an unverified report from an owner. A technical service bulletin (TSB) is the manufacturer telling dealers how to fix a known issue; it is not a safety recall and is usually covered only under warranty. A recall is a formal safety action, and its repair is free.
File a vehicle safety complaint at NHTSA.gov. NHTSA reads every report, and patterns of complaints are what open defect investigations and, eventually, recalls.
