What Keystone Springdale owners have reported to NHTSA, the service bulletins the manufacturer sent dealers, and any federal defect investigations, by model year. See Keystone Springdale safety recalls or check your VIN.
Complaints owners filed with NHTSA, by the model year of the vehicle. A high count can also mean a popular year, so compare it with how many were sold.
| Year | Complaints | Crashes | Fires | Injured | Deaths | TSBs |
|---|---|---|---|---|---|---|
| 2027 | 0 | 0 | 0 | 0 | 0 | 2 |
| 2026 | 0 | 0 | 0 | 0 | 0 | 3 |
| 2025 | 0 | 0 | 0 | 0 | 0 | 1 |
| 2024 | 0 | 0 | 0 | 0 | 0 | 2 |
| 2023 | 0 | 0 | 0 | 0 | 0 | 1 |
| 2022 | 0 | 0 | 0 | 0 | 0 | 5 |
| 2021 | 2 | 0 | 0 | 0 | 0 | 2 |
| 2020 | 2 | 0 | 0 | 0 | 0 | 4 |
| 2019 | 2 | 0 | 0 | 0 | 0 | 6 |
| 2018 | 1 | 0 | 0 | 0 | 0 | 3 |
| 2017 | 0 | 0 | 0 | 0 | 0 | 6 |
| 2016 | 1 | 0 | 0 | 0 | 0 | 7 |
| 2015 | 1 | 0 | 0 | 0 | 0 | 4 |
| 2014 | 0 | 0 | 0 | 0 | 0 | 2 |
| 2013 | 2 | 0 | 0 | 0 | 0 | 0 |
| 2012 | 1 | 0 | 0 | 0 | 0 | 0 |
| 2011 | 2 | 0 | 0 | 0 | 0 | 0 |
| 2010 | 4 | 0 | 0 | 0 | 0 | 0 |
The vehicle systems named most often in Keystone Springdale complaints (one complaint can name several).
In the owners’ own words, as filed with NHTSA. Unverified reports; NHTSA removes personal details before publishing.
2016 KEYSTONE SPRINGDALE. CONSUMER WRITES IN REGARD TO BROKEN FRESH WATER TANK BRACKET. THE CONSUMER REQUESTED TO BE REIMBURSED FOR REPAIRING THE CROSS MEMBER SUPPORT, DESPITE BEING OUT OF WARRANTY.
The contact owns a 2020 Keystone Springdale. The contact received notification of NHTSA Campaign Number: 21V708000 (Equipment). The contact notified the manufacturer of the issue and was informed he could install the propane regulator himself or have the local dealer perform the installation. The contact stated the local dealer no longer provided trailer supplies, and the contact was unable to reinstall the equipment himself. The propane regulator was not replaced. Parts distribution disconnect.
I purchased a 2019 Keystone Springdale RV from The Keystone RV Company in 2019, since then, the vehicle had several recalls from the National Highway Traffic and Safety Administration. I have made several attempts to contact the company but they are not returning my calls and are not offering any type of solution to this matter. The vehicle is unsafe to operate at this time. Please assist. The recall from NHTSA is listed below: September 13, 2021 NHTSA CAMPAIGN NUMBER: 21V708000 Propane Regulator May Fail and Cause Fire Increased propane pressure can enlarge the flames in gas appliances, increasing the Additional Information About You (optional) Statement Attorney General's Role risk of a …
2019 KEYSTONE SPRINGDALE. CONSUMER WRITES IN REGARDS TO PROPANE REGULATOR SAFETY RECALL. THE CONSUMER STATED THE VEHICLE WAS EMITTING HEAVY SMOKE FROM THE WHEEL AREA. THERE WAS ALSO A STRONG PROPANE ODOR EMITTING FORM THE CONTROL VALVE, CAUSING THE CONSUMER TO EXPERIENCE HEADACHE. THE CONSUMER REQUESTED THE VEHICLE BE BOUGHT BACK AND BE REFUNDED ANY RELATED CHARGES.
The contact owns a 2021 Keystone Springdale RV. The contact stated that the front cap sealant located on the front roof of the camper had been missing since the RV was purchased, causing water to leak inside the camper. The dealer was notified of the failure and advised the contact that he would be responsible for the cost of the repair. The manufacturer was not notified of the failure. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 0.
The contact owns a 2021 Keystone Trailer. The contact stated while the RV was stationary, the slide out dinette would not slide out from the body as designed. The trailer was towed to a local dealer where it was diagnosed with needing the outriggers replaced however, the RV was not repaired. The manufacturer was informed of the failure and was awaiting a response. Keystone still waiting for parts. Consumer stated manufacture still needs to replace defective outriggers and do a complete safety check including possible recall from propane tank malfunction. In addition, they damaged the outside front exterior wall leaving a gaping hole near the frame of our rig and they damaged the interior fa…
REFERENCE TO EXISTING RECALL 20V398000 OUR FURRION WING STYLE ANTENNA HAS SEPARATED IN THE SAME MANNER AS DESCRIBED IN THE ABOVE NOTED RECALL. AFTER ARRIVING HOME FROM A TRIP WE NOTICED THAT THE "WING" PART OF THE ANTENNA HAD SEPARATED FROM THE BASE AND PULLED OUT TWO COAX WIRES, DAMAGING BOTH. THIS SEPARATION OCCURRED DURING THE DRIVE HOME. MY WIFE HEARD A SOUND DURING THE DRIVE ON HIGHWAY 36, BUT WE DID NOT IDENTIF WHAT OCCURRED UNTIL OUR ARRIVAL HOME. KEYSTONE HAS BEEN ADVISED OF THE ISSUE.
I DO NOT KNOW WHEN THE FAILURE OCCURRED OR EXACT EVENT, AND NEITHER DID THE PREVIOUS OWNER. SO I STATED THE DATE THE FAILURE WAS DISCOVERED AND GUESSED SPEED AND TOTAL MILEAGE (TRAILER HAS BEEN TO BADLANDS SOUTH DAKOTA AND UPPER MICHIGAN). BASED ON FAILURE MODE, I PRESUME IT HAPPENED WHILE TURNING OR BACKING THE DUAL AXLE TRAILER. I JUST PURCHASED A 2015 KEYSTONE SPRINGDALE SUMMERLAND TRAILER AND FOUND THE RIGHT REAR SPRING HANGER WAS BROKEN OFF, BUT NOT DUE A WELD FAILURE, THE I-BEAM FAILED AND A PORTION IS STILL ATTACHED TO THE HANGER. THE DAMAGE OCCURRED SOME TIME AGO BASED ON RUST ON THE BROKEN I-BEAM PIECES. I SPOKE WITH THE PREVIOUS OWNER WHO BOUGHT IT NEW, NEVER HAD ANY EVENT TH…
Repair instructions and other communications the manufacturer sent dealers about known issues. A TSB is not a recall, and the repair is usually free only while the car is under warranty; ask your dealer for the bulletin number.
Customer Satisfaction Campaign Certain models equipped with non-ducted Coleman-Mach air-conditioning ceiling assemblies that may benefit from a modification designed to improve airflow and cooling efficiency. Keystone is providing this modification to help improve A/C performance and overall comfort inside the RV.
Customer Satisfaction Campaign Certain models equipped with non-ducted Coleman-Mach air-conditioning ceiling assemblies that may benefit from a modification designed to improve airflow and cooling efficiency. Keystone is providing this modification to help improve A/C performance and overall comfort inside the RV.
This process describes the repair of the Exact-Slide G5.5 motors in the event a motor fails due to gearbox failure or sprocket deflection.
This process describes the repair of In-Wall slide systems that have become inoperable on one or both sides. It has been determined the vehicles in this KSB population may have been manufactured with an In-Wall Slide-Out System that may have a damaged guide shoe in the slide mechanism.
Advisory 24-448 Springdale 1810BH Fed Tag Campaign. It has been determined the vehicles subject to this service campaign may have been manufactured with the incorrect information on the Federal Identification Tag. The tag indicates the tire size as ST255/75R15E at 80 PSI. The corrected tags are tire size ST225/75R15E at 80 PSI.
Dealer letter and revised repair instructions for 23-438. It has been determined that the slide floor in the Hideout 186SS and Springdale 1860SS may be improperly supported. The procedure describes how to install support into the cabinet below the slide room floor.
It has been determined that the slide floor in the Hideout 186SS and Springdale 1860SS may be improperly supported. The procedure describes how to install support into the cabinet below the slide room floor.
Revised repair instructions. This process describes the repair of In-Wall slide systems that have become inoperable on one or both sides. It has been determined the vehicles in this KSB population may have been manufactured with an In-Wall Slide-Out System that may have a damaged guide shoe in the slide mechanism.
This process describes the repair of In-Wall slide systems that have become inoperable on one or both sides. It has been determined the vehicles in this KSB population may have been manufactured with an In-Wall Slide-Out System that may have a damaged guide shoe in the slide mechanism.
Attached are the updated repair instructions for KSB-200305. The information and instructions in a Keystone Service Bulletin (KSB) are intended to inform RV dealership Service Managers/Technicians of situations that may occur with some Recreational vehicles so dealership personnel can perform proper and efficient service. KSBâÂÂs are intended to be used by trained RV technicians with the knowledge, tools and equipment to do the job properly and safely, not âÂÂdo-it-yourselfersâÂÂ. Information is not presented as a repair guaranteed to be covered by warranty. KeystoneâÂÂs P & P (P
This process describes how to replace a Furrion Antenna head with a Winegard 360 for Over The Air (OTA) channels.
Letter to dealers for KSB-191007. This process describes the repair where under certain temperature conditions the Norco slide cable system gearbox may leak oil/grease on the slide roof membrane. The KSB describes how to install a drip pan to prevent damage to the roof membrane, and make repairs if necessary.
Source: NHTSA Office of Defects Investigation public data (complaints, manufacturer communications, investigations), model years 2010 and later. Had a safety problem? Report it to NHTSA.
In complaints filed with NHTSA for model years 2010–2027, owners most often name: tires, wheels, equipment. 18 complaints are on record.
No. A complaint is an unverified report from an owner. A technical service bulletin (TSB) is the manufacturer telling dealers how to fix a known issue; it is not a safety recall and is usually covered only under warranty. A recall is a formal safety action, and its repair is free.
File a vehicle safety complaint at NHTSA.gov. NHTSA reads every report, and patterns of complaints are what open defect investigations and, eventually, recalls.