What Keystone Outback owners have reported to NHTSA, the service bulletins the manufacturer sent dealers, and any federal defect investigations, by model year. See Keystone Outback safety recalls or check your VIN.
Complaints owners filed with NHTSA, by the model year of the vehicle. A high count can also mean a popular year, so compare it with how many were sold.
| Year | Complaints | Crashes | Fires | Injured | Deaths | TSBs |
|---|---|---|---|---|---|---|
| 2026 | 0 | 0 | 0 | 0 | 0 | 4 |
| 2025 | 0 | 0 | 0 | 0 | 0 | 4 |
| 2024 | 0 | 0 | 0 | 0 | 0 | 4 |
| 2023 | 1 | 0 | 0 | 0 | 0 | 1 |
| 2022 | 2 | 0 | 0 | 0 | 0 | 1 |
| 2021 | 1 | 0 | 0 | 0 | 0 | 1 |
| 2020 | 0 | 0 | 0 | 0 | 0 | 2 |
| 2019 | 2 | 0 | 0 | 0 | 0 | 5 |
| 2018 | 0 | 0 | 0 | 0 | 0 | 4 |
| 2017 | 4 | 0 | 0 | 0 | 0 | 5 |
| 2016 | 2 | 0 | 0 | 0 | 0 | 3 |
| 2015 | 0 | 0 | 0 | 0 | 0 | 9 |
| 2014 | 2 | 0 | 0 | 0 | 0 | 1 |
| 2013 | 2 | 0 | 0 | 0 | 0 | 0 |
| 2011 | 4 | 1 | 0 | 0 | 0 | 0 |
| 2010 | 2 | 0 | 0 | 0 | 0 | 0 |
The vehicle systems named most often in Keystone Outback complaints (one complaint can name several).
In the owners’ own words, as filed with NHTSA. Unverified reports; NHTSA removes personal details before publishing.
Failed frame recall repair completed by Meyerâs. Was repaired, but not correctly cause the frame to buckle. I have had ZERO luck trying to get this resolved myself since March!
The contact owns a 2023 Keystone Cougar. The contact stated that while towing the RV at an undisclosed speed, the contact could see the top of the RV, which was normally impossible, prompting the contact to pull over to the shoulder of the roadway. After a visual inspection, the contact became aware that the frame at the hitch had buckled, allowing the front of the RV to tilt downward. No warning lights were illuminated. The RV was not taken to the dealer or an independent mechanic. The RV was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 1,000.
The recall was originally done by the selling dealer in February 21. We purchased the RV in February 21. The recall failed 6 months later. It was repaired by the frame manufacturer BAL while we were in Florida. The recall is failing AGAIN. This recall is inadequate. RV is no longer safe to tow. Keystone knows the recall repair is inadequate.
One of my trailer wheels broke apart launching shrapnel through the RV floor into the other tire on the same side
The contact owns a 2022 Keystone Outback RV. The contact stated that the awning on the front passengerâs side had separated from the RV. The dealer was contacted and stated that the failure was not under recall and the repair would not be covered under warranty. The manufacturer was not contacted. The failure mileage was 80.
The contact owns a 2019 Keystone Outback travel trailer. The contact stated that after driving over a bump in the road at approximately 50 MPH, the driver was informed by another motorist that the front-end of the trailer appeared to be extremely low to the ground. After stopping and inspecting the trailer, it was discovered that the subframe of the trailer had buckled causing the front-end to lower. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The contact was informed that the vehicle was not included in NHTSA Campaign Number: 20V715000 (Structure). The contact indicated that the vehicle had experience…
2017 KEYSTONE OUTBACK RV. CONSUMER WRITES IN REGARDS TO FIRE EXTINGUISHER SAFETY RECALL. *LD *JS
TRAILER PURCHASED NEW IN APRIL OF 2017. DURING A THANKSGIVING TRIP I NOTICED WHAT SEEMS TO BE A TIRE DELAMINATING. WE REPLACED IT WITH THE SPARE. UPON INSPECTION WHEN WE RETURNED HOME I NOTICED THAT THE WEIGHT RATINGS OF THE TIRES DON'T SEEM TO MATCH WHAT THE FACTORY IS SPECIFYING THE TRAILER WEIGHS. THE TIRES ARE TRAILER KING ST225/75R15 WITH A MAX WEIGHT RATING OF 2,540LBS EACH. THE TRAILER HAS FOUR (4) WITH A DUAL AXLE SETUP. THESE ARE FACTORY ISSUED TIRES. THE GVWR OF THE TRAILER IS 10,500LBS WHICH CALCULATES AS 340LBS IN EXCESS OF THE TIRE CAPACITY. I AM IN THE PROCESS OF REPLACING ALL THE TIRES ON THE TRAILER AS I CANNOT AFFORD A BLOW-OUT AND I THINK I'M ON THE PATH TO ONE WITH TH…
Repair instructions and other communications the manufacturer sent dealers about known issues. A TSB is not a recall, and the repair is usually free only while the car is under warranty; ask your dealer for the bulletin number.
This process describes the repair of the Exact-Slide G5.5 motors in the event a motor fails due to gearbox failure or sprocket deflection.
It has been determined that the Power Lift Roof Vent used on specific models may crack.
It has been determined that the Power Lift Roof Vent used on specific models may crack.
It has been determined that the Power Lift Roof Vent used on specific models may crack.
Attached are the updated repair instructions for KSB-200305. The information and instructions in a Keystone Service Bulletin (KSB) are intended to inform RV dealership Service Managers/Technicians of situations that may occur with some Recreational vehicles so dealership personnel can perform proper and efficient service. KSBâÂÂs are intended to be used by trained RV technicians with the knowledge, tools and equipment to do the job properly and safely, not âÂÂdo-it-yourselfersâÂÂ. Information is not presented as a repair guaranteed to be covered by warranty. KeystoneâÂÂs P & P (P
This process describes how to replace a Furrion Antenna head with a Winegard 360 for Over The Air (OTA) channels.
Letter to dealers for KSB-191007. This process describes the repair where under certain temperature conditions the Norco slide cable system gearbox may leak oil/grease on the slide roof membrane. The KSB describes how to install a drip pan to prevent damage to the roof membrane, and make repairs if necessary.
This is the repair instructions for KSB-191007. This process describes the repair where under certain temperature conditions the Norco slide cable system gearbox may leak oil/grease on the slide roof membrane. The KSB describes how to install a drip pan to prevent damage to the roof membrane, and make repairs if necessary.
This is the repair instructions for advisory 19-344. It has been determined the Outback 341RD were built with improper furnace ventilation. This is the letter to dealerships for advisory 19-344. It has been determined the Outback 341RD were built with improper furnace ventilation. This is the letter to owners for advisory 19-344. It has been determined the Outback 341RD were built with improper furnace ventilation.
This is the REVISED repair instructions for advisory 18-318. It has been determined that certain Atwood furnace models may have wiring that can come in contact with the exhaust vent tube causing the furnace to shut down in a safe manner.
This is the repair instructions for advisory 18-318. It has been determined that certain Atwood furnace models may have wiring that can come in contact with the exhaust vent tube causing the furnace to shut down in a safe manner. This is the communication to the dealership regarding advisory 18-318 for certain Atwood furnace models. This is the final owner notification for adviosry 18-318, for certain Atwood furnace models. This is the revised repair instructions for advisory 18-318 for certain Atwood furnace models.
THIS COMMUNICATION IS INFORMING DEALERSHIP SERVICE DEPARTMENTS OF ADVISORY 15-223 FOR THE OUTBACK REAR GROUND CONTROL JACK LEGS.
Source: NHTSA Office of Defects Investigation public data (complaints, manufacturer communications, investigations), model years 2010 and later. Had a safety problem? Report it to NHTSA.
In complaints filed with NHTSA for model years 2010–2026, owners most often name: structure, tires, wheels. 22 complaints are on record.
No. A complaint is an unverified report from an owner. A technical service bulletin (TSB) is the manufacturer telling dealers how to fix a known issue; it is not a safety recall and is usually covered only under warranty. A recall is a formal safety action, and its repair is free.
File a vehicle safety complaint at NHTSA.gov. NHTSA reads every report, and patterns of complaints are what open defect investigations and, eventually, recalls.