What Keystone Hideout owners have reported to NHTSA, the service bulletins the manufacturer sent dealers, and any federal defect investigations, by model year. See Keystone Hideout safety recalls or check your VIN.
Complaints owners filed with NHTSA, by the model year of the vehicle. A high count can also mean a popular year, so compare it with how many were sold.
| Year | Complaints | Crashes | Fires | Injured | Deaths | TSBs |
|---|---|---|---|---|---|---|
| 2027 | 0 | 0 | 0 | 0 | 0 | 2 |
| 2026 | 0 | 0 | 0 | 0 | 0 | 3 |
| 2025 | 0 | 0 | 0 | 0 | 0 | 1 |
| 2024 | 1 | 0 | 0 | 0 | 0 | 1 |
| 2023 | 0 | 0 | 0 | 0 | 0 | 1 |
| 2022 | 1 | 0 | 0 | 0 | 0 | 5 |
| 2021 | 3 | 0 | 0 | 0 | 0 | 2 |
| 2020 | 2 | 1 | 1 | 0 | 0 | 2 |
| 2019 | 1 | 0 | 0 | 0 | 0 | 5 |
| 2018 | 2 | 0 | 0 | 0 | 0 | 4 |
| 2017 | 0 | 0 | 0 | 0 | 0 | 3 |
| 2015 | 0 | 0 | 0 | 0 | 0 | 3 |
| 2014 | 1 | 0 | 0 | 0 | 0 | 0 |
| 2012 | 1 | 0 | 0 | 0 | 0 | 0 |
The vehicle systems named most often in Keystone Hideout complaints (one complaint can name several).
In the owners’ own words, as filed with NHTSA. Unverified reports; NHTSA removes personal details before publishing.
The contact owns a 2024 Keystone Hideout. While inspecting the RV, the contact became aware that the propane line had been damaged by the shackle kit on the right side of the RV. Neither the dealer nor an independent mechanic was contacted. The RV was not taken to be repaired. The manufacturer was notified of the failure but offered no assistance. The approximate failure mileage was unknown.
The contact owns a 2022 Keystone Hideout. The contact stated that the fuses were blown. The contact's wife noticed wires hanging from the RV. There were bare wires in between the metal and the slide-out. The contact stated that the wire nuts were exposed. There were no warning lights illuminated. The contact was concerned about a potential fire. The RV was taken to the local dealer, where it was diagnosed, and it was determined that a drop end was needed. The RV was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was unknown.
While towing our trailer multiple welds broke and the 5th wheel eventually hit the truck bed side.
Weld on frame of 5th wheel attachment. Hitch I beam tore loose from cross member tubing, tearing the tubing completely apart. Crossmember broke at hitch attachment point. Had we not caught it when stopping to camp, the trailer could have broken loose from the truck injuring us or anyone behind us on the road.
Outside wall cracking at bedroom slide lower front driver side. Had a small Crack at slide in fiberglass,I drilled and epoxies it. Crack continued to grow. Have contacted Bish's RV Kalispell MT. I have an appointment for drop off on 12/27/2023. I will be contacting Keystone also. Not sure of the cause but am deeply concerned about the frame
The contact owns a 2022 Keystone Hideout. The contact stated that while parked, the contact retracted the awning causing the awning to detach. The contact related the failure to NHTSA Campaign Number: 22V604000 (Equipment). The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 2,500. The VIN was not available.
2021 KEYSTONE HIDEOUT. CONSUMER WRITES SEEKING REIMBURSEMENTS FOR REPAIRS MADE TO VEHICLE. THE CONSUMER STATED THE VEHICLE EXPERIENCED MULTIPLE FAILURES. THE VEHICLE LOST THE THE AIR CONDITONER COVER WHILE BEING DRIVEN. IT WAS MONTHS BEFORE THE AIR CONDITION COULD BE REPAIRED DO TO PARTS BEING UNAVAILABLE. THE PASSENGER SIDE BEARING BEGAN TO SQUEAL AND SMOKE WHILE DRIVING. THE SIDE BEARINGS FAILED TWICE. IT WAS MONTHS BEFORE THE BRAKES COULD BE REPAIRED. THE MANUFACTURER ASSISTED WITH THIS REPAIR. THE REAR EXHAUST FAN FAILED AND WAS REPAIRED. THE SLIDE OUT WOULD NOT CLOSE PROPERLY DUE TO IMPROPER SEALING. THE METAL SUPPORT FOR THE SPARE SPLIT IN HALF. UPON THE SECOND FAILURE OF THE WHEEL B…
The propane gas auto change over valve on my Keystone Hideout camper is not working properly. Keystone says that my camper is not covered under recall 21V427. The date code on the gas valve is N 17 49. There is a Jayco recall for the same thing, recall 21V425. The 425 recall says that the N 17 XX regulator is part of the recall. Why is my regulator not recalled ? I am the second owner, but I verified with the original owner that the gas valve has never been replaced. Does Keystone need to expand their recall date range?
Repair instructions and other communications the manufacturer sent dealers about known issues. A TSB is not a recall, and the repair is usually free only while the car is under warranty; ask your dealer for the bulletin number.
Customer Satisfaction Campaign Certain models equipped with non-ducted Coleman-Mach air-conditioning ceiling assemblies that may benefit from a modification designed to improve airflow and cooling efficiency. Keystone is providing this modification to help improve A/C performance and overall comfort inside the RV.
Customer Satisfaction Campaign Certain models equipped with non-ducted Coleman-Mach air-conditioning ceiling assemblies that may benefit from a modification designed to improve airflow and cooling efficiency. Keystone is providing this modification to help improve A/C performance and overall comfort inside the RV.
This process describes the repair of the Exact-Slide G5.5 motors in the event a motor fails due to gearbox failure or sprocket deflection.
This process describes the repair of In-Wall slide systems that have become inoperable on one or both sides. It has been determined the vehicles in this KSB population may have been manufactured with an In-Wall Slide-Out System that may have a damaged guide shoe in the slide mechanism.
Dealer letter and revised repair instructions for 23-438. It has been determined that the slide floor in the Hideout 186SS and Springdale 1860SS may be improperly supported. The procedure describes how to install support into the cabinet below the slide room floor.
It has been determined that the slide floor in the Hideout 186SS and Springdale 1860SS may be improperly supported. The procedure describes how to install support into the cabinet below the slide room floor.
Revised repair instructions. This process describes the repair of In-Wall slide systems that have become inoperable on one or both sides. It has been determined the vehicles in this KSB population may have been manufactured with an In-Wall Slide-Out System that may have a damaged guide shoe in the slide mechanism.
This process describes the repair of In-Wall slide systems that have become inoperable on one or both sides. It has been determined the vehicles in this KSB population may have been manufactured with an In-Wall Slide-Out System that may have a damaged guide shoe in the slide mechanism.
Attached are the updated repair instructions for KSB-200305. The information and instructions in a Keystone Service Bulletin (KSB) are intended to inform RV dealership Service Managers/Technicians of situations that may occur with some Recreational vehicles so dealership personnel can perform proper and efficient service. KSBâÂÂs are intended to be used by trained RV technicians with the knowledge, tools and equipment to do the job properly and safely, not âÂÂdo-it-yourselfersâÂÂ. Information is not presented as a repair guaranteed to be covered by warranty. KeystoneâÂÂs P & P (P
This process describes how to replace a Furrion Antenna head with a Winegard 360 for Over The Air (OTA) channels.
This is the dealer letter for advisory 19-352. It has been determined that the TV panel may detach from the cabinet.
This is the owner notification letter advisory 19-352. It has been determined that the TV panel may detach from the cabinet.
Source: NHTSA Office of Defects Investigation public data (complaints, manufacturer communications, investigations), model years 2010 and later. Had a safety problem? Report it to NHTSA.
In complaints filed with NHTSA for model years 2012–2027, owners most often name: structure, equipment, electrical system. 12 complaints are on record.
No. A complaint is an unverified report from an owner. A technical service bulletin (TSB) is the manufacturer telling dealers how to fix a known issue; it is not a safety recall and is usually covered only under warranty. A recall is a formal safety action, and its repair is free.
File a vehicle safety complaint at NHTSA.gov. NHTSA reads every report, and patterns of complaints are what open defect investigations and, eventually, recalls.