What Keystone Carbon owners have reported to NHTSA, the service bulletins the manufacturer sent dealers, and any federal defect investigations, by model year. See Keystone Carbon safety recalls or check your VIN.
Complaints owners filed with NHTSA, by the model year of the vehicle. A high count can also mean a popular year, so compare it with how many were sold.
| Year | Complaints | Crashes | Fires | Injured | Deaths | TSBs |
|---|---|---|---|---|---|---|
| 2026 | 0 | 0 | 0 | 0 | 0 | 4 |
| 2025 | 0 | 0 | 0 | 0 | 0 | 5 |
| 2024 | 0 | 0 | 0 | 0 | 0 | 2 |
| 2022 | 0 | 0 | 0 | 0 | 0 | 1 |
| 2021 | 1 | 0 | 0 | 0 | 0 | 0 |
| 2020 | 1 | 0 | 0 | 0 | 0 | 5 |
| 2019 | 0 | 0 | 0 | 0 | 0 | 2 |
| 2018 | 1 | 0 | 0 | 0 | 0 | 4 |
| 2017 | 0 | 0 | 0 | 0 | 0 | 5 |
| 2016 | 5 | 0 | 0 | 0 | 0 | 0 |
| 2015 | 0 | 0 | 0 | 0 | 0 | 4 |
| 2014 | 1 | 0 | 0 | 0 | 0 | 0 |
The vehicle systems named most often in Keystone Carbon complaints (one complaint can name several).
In the owners’ own words, as filed with NHTSA. Unverified reports; NHTSA removes personal details before publishing.
Noticed a crack on the fiberglass under front slide out. This crack is associated with a frame failure on the upper portion of the fifth wheel close proximity to the hitch. I have not had a full failure but if someone does not notice or catch this the trailer frame could fail going down the road and who knows what could happen then.
This involves our 2021 Keyston Carbon 403 RV (VIN: [XXX]. We purchased the vehicle in February 2021. Travelled about 1000 miles. Took it to Camping World in Wichita from our home for warranty work (not involving the problem) in October 2021; picked it up in March 2022 and drove home. Then on May 13, 2022 we drove the RV up to a nearby lake in Scott City, KS about 45-miles from home. We noticed that the passenger very rear wet bolt was missing from the rear of the very rear leaf spring and that the bracket was twisted and the tire was pushing into the middle tire causing a hazard. We spoke with three different RV technicians and they all said the only way this would happen with that …
THIS INVOLVES NEW CHINESE JUNK TIRES BEING PUT ON TOY HAULERS. KEYSTONE ONE OF THE LARGEST MANUFACTURER OF RV'S PUTS THE CHEAPEST TIRES ON EVEN AFTER BEING TOLD BY MANY OWNERS THAT TIRES ARE EXPLODING GOING DOWN THE HIGHWAY. NOT JUST RUNLETS WHERE IT FALLS APART BUT FULLY INFLATED WHERE IT GOES OFF LIKE A BOMB MY NEW UNIT HAS ST235 80 16 12PLY TRAILER KING TIRES. THESE ARE THE PRIMARY OFFENDERS I HAVE LESS THAT 500 MILES SINCE DELIVERY AND AT LEAST 1 TIRE IS SHOWING SIGNS OF A SIDE WALL FAILURE I TALKED TO MY DEALER THEY FILED A CLAIM WITH KEYSTONE AND KEY STONE DENIED THE CLAIM SAYING THAT I HAVE TO CONTACT THE DISTRIBUTOR TIERCE WHICH IS I BELIEVE THE SAME COMPANY FROM A FEW YEARS AGO THAT…
BRACE, ARTICULATING STEPS - FRACTURE. THE ARTICULATING STEPS TO THE MAIN CABIN ARE UNSUPPORTED DUE TO A FRACTURE IN THE REARMOST WELD OF THE BRACE IN WHICH THE STEP ASSEMBLY RESTS ON IN THE FULLY ARTICULATED/OPEN STATE. ENTRY AND EGRESS BY AN OCCUPANT IS CHARACTERIZED BY A SUDDEN DROP DURING ENTRY/EXIT. LOADING THE BRACE CAUSES THE BRACE TO DISENGAGE FROM ITS MATING SURFACE DUE TO THE BROKEN WELD; THE STEP ASSEMBLY DROPS ON 1 SIDE CAUSING THE OCCUPANT TO BECOME UNSTABLE AND LOSE BALANCE. CONDITION IS WITNESSED ON A 5TH WHEEL TOY HAULER; STEPS ARE USED WHEN STATIONARY.
CARBON 387: REAR ELECTRIC BED WITH INTEGRATED COUCH WAS REPLACED DUE TO DEFECTS IN OUTER SEATING MATERIAL. SAFETY RELEASE LATCHES (1 EACH SIDE OF BACK REST) THAT WERE PRESENT IN THE ORIGINAL DESIGN TO PREVENT UNINTENDED PINCH AND/OR INJURY FROM COUCH SEAT BACK ARTICULATION ARE COMMUNICATED BY DEALER TO BE DISCONTINUED BY THE MANUFACTURER. ARTICULATING SEAT BACK MOVES FROM A HORIZONTAL TO A VERTICAL POSITION ON LINKAGE BARS THAT ACT IN A "SCISSOR-LIKE" MOTION. WITHOUT DUAL RELEASE LATCHES (AS ARE INSTALLED ON REMAINING 7 SEAT BACKS) THE RISK OF INJURY TO FINGERS, UNINTENDED PINCH, IS GREATLY INCREASED.
CARBON 387: REAR ELECTRIC BED WITH INTEGRATED COUCH HAS MANUALLY ARTICULATING AND LOCKING SUPPORT LEGS ATTACHED. SUPPORT LEG LOCKS LOOSEN AND DO NOT STAY ENGAGED AFTER USE. UNEXPECTED FAILURE TO STAY IN THE STOWED POSITION CREATES A HIGH RISK FOR INJURY DURING LOADING AND UNLOADING OF THE GARAGE AREA.
CARBON 387: ARTICULATING ROOF ACCESS LADDER FASTENERS (MULTIPLE) LOOSEN AND BACK OUT OF THE SIDE WALL DURING ROAD MOTION/ USE. LADDER BRACKETS BEGIN TO SEPARATE FROM SIDE WALL CREATING AN UNSAFE CLIMBING CONDITION.
ALUMINUM FRAMEWORK CONSTRUCTING THE MAIN LIVING AREA SLIDE-OUT PROTRUDES INTO THE TIRE AREA AND CONTACTS THE REAR TIRE DURING JOUNCE CONDITIONS. [PICTURE SHOWN IS FRAMEWORK PULLED AWAY FROM BODY SIDE - AS SHOWN BY MOLDING MISMATCH]
Repair instructions and other communications the manufacturer sent dealers about known issues. A TSB is not a recall, and the repair is usually free only while the car is under warranty; ask your dealer for the bulletin number.
This process describes the repair of the Exact-Slide G5.5 motors in the event a motor fails due to gearbox failure or sprocket deflection.
It has been determined that the wiring for the generator switch and hour meter on the monitor panel of specific models may be wired incorrectly.
It has been determined that the wiring for the generator switch and hour meter on the monitor panel of specific models may be wired incorrectly.
It has been determined that the wiring for the generator switch and hour meter on the monitor panel of specific models may be wired incorrectly.
It has been determined that the incorrect gauge positive battery cable may have been used from the battery to the inverter disconnect. The correct battery cable needs to be installed. This was only on units that have the 400i solar package also known as the SolarFlex Discover.
Email to owners regarding campaign 21-406. It has been determined that Polycarbonate skylights used on Alpha Flex and Alpha Ply roof systems may crack. CLOSING NOTICE - This Campaign ends October 31, 2021. All repairs and claims for this campaign must be submitted on or before October 31st to be considered for reimbursement. Further delay in inspection for defective skylights and necessary correction could result in extensive water damage. Lack of participation in the campaign will result in loss of warranty reimbursement for related damage.
It has been determined the vehicles subject to this service campaign may have been manufactured with the incorrect information on the Federal Identification Tag. The tag indicates the tire size as ST235/80R16F at 95 PSI. The corrected tags are ST235/85R16F at 95 PSI tire size.
2nd mailing to owners for advisory 21-406. It has been determined that Polycarbonate skylights used on Alpha Flex and Alpha Ply roof systems may crack. CLOSING NOTICE - This Campaign ends October 31, 2021. All repairs and claims for this campaign must be submitted on or before October 31st to be considered for reimbursement. Further delay in inspection for defective skylights and necessary correction could result in extensive water damage. Lack of participation in the campaign will result in loss of warranty reimbursement for related damage.
It has been determined that Polycarbonate skylights used on Alpha Flex and Alpha Ply roof systems may crack. CLOSING NOTICE - This Campaign ends October 31, 2021. All repairs and claims for this campaign must be submitted on or before October 31st to be considered for reimbursement. Further delay in inspection for defective skylights and necessary correction could result in extensive water damage. Lack of participation in the campaign will result in loss of warranty reimbursement for related damage.
Attached are the updated repair instructions for KSB-200305. The information and instructions in a Keystone Service Bulletin (KSB) are intended to inform RV dealership Service Managers/Technicians of situations that may occur with some Recreational vehicles so dealership personnel can perform proper and efficient service. KSBâÂÂs are intended to be used by trained RV technicians with the knowledge, tools and equipment to do the job properly and safely, not âÂÂdo-it-yourselfersâÂÂ. Information is not presented as a repair guaranteed to be covered by warranty. KeystoneâÂÂs P & P (P
This process describes how to replace a Furrion Antenna head with a Winegard 360 for Over The Air (OTA) channels.
Letter to dealers for KSB-191007. This process describes the repair where under certain temperature conditions the Norco slide cable system gearbox may leak oil/grease on the slide roof membrane. The KSB describes how to install a drip pan to prevent damage to the roof membrane, and make repairs if necessary.
Source: NHTSA Office of Defects Investigation public data (complaints, manufacturer communications, investigations), model years 2010 and later. Had a safety problem? Report it to NHTSA.
In complaints filed with NHTSA for model years 2014–2026, owners most often name: structure, seats, fuel system, gasoline. 9 complaints are on record.
No. A complaint is an unverified report from an owner. A technical service bulletin (TSB) is the manufacturer telling dealers how to fix a known issue; it is not a safety recall and is usually covered only under warranty. A recall is a formal safety action, and its repair is free.
File a vehicle safety complaint at NHTSA.gov. NHTSA reads every report, and patterns of complaints are what open defect investigations and, eventually, recalls.