What Kenworth T380 owners have reported to NHTSA, the service bulletins the manufacturer sent dealers, and any federal defect investigations, by model year. See Kenworth T380 safety recalls or check your VIN.
Complaints owners filed with NHTSA, by the model year of the vehicle. A high count can also mean a popular year, so compare it with how many were sold.
| Year | Complaints | Crashes | Fires | Injured | Deaths | TSBs |
|---|---|---|---|---|---|---|
| 2027 | 0 | 0 | 0 | 0 | 0 | 3 |
| 2026 | 0 | 0 | 0 | 0 | 0 | 18 |
| 2025 | 2 | 1 | 0 | 1 | 0 | 35 |
| 2024 | 0 | 0 | 0 | 0 | 0 | 39 |
| 2023 | 0 | 0 | 0 | 0 | 0 | 31 |
| 2022 | 0 | 0 | 0 | 0 | 0 | 22 |
| 2021 | 0 | 0 | 0 | 0 | 0 | 28 |
| 2020 | 0 | 0 | 0 | 0 | 0 | 14 |
| 2019 | 0 | 0 | 0 | 0 | 0 | 9 |
| 2018 | 0 | 0 | 0 | 0 | 0 | 7 |
The vehicle systems named most often in Kenworth T380 complaints (one complaint can name several).
In the owners’ own words, as filed with NHTSA. Unverified reports; NHTSA removes personal details before publishing.
Accident Description: 2025 Kenworth T380 Model: 2025 Kenworth T380 VIN: [XXX] Date of Incident: [XXX] Location: Ontario, Canada On [XXX], while operating a 2025 Kenworth T380 on a straight section of highway in Ontario, Canada, the steering system suddenly became unresponsive while traveling at approximately 64 mph. I believe this failure is directly related to the USK tie rod ends, which are associated with two known open recalls concerning USK ball studs. At the time of the incident, no early warning indicators or mechanical symptoms were present to suggest imminent failure. Without warning, the vehicle veered sharply to the left, causing a complete loss of control. The truck subsequen…
Flowmark of Kansas city Missouri built my company a truck. When adding an upfit body (AKA septic tank skid unit) there was no motor carrier calculation done for the rear axle weight. Upon my arrival to pick up the truck I could see that the rear axle was overloaded. Addressed with flowmark and they admitted a calculation had not been done. They moved the unit forward to the correct position, during this time no care was taken when drilling the new mounting holes, in which case resulted in 21 holes too close together. This truck is not safe, nor does it meet the manufactures recommendations. I took the truck to a Kenworth dealer and they have provided the documentation that says this truck i…
Repair instructions and other communications the manufacturer sent dealers about known issues. A TSB is not a recall, and the repair is usually free only while the car is under warranty; ask your dealer for the bulletin number.
Information has been added to identify that ECAT incorrectly identifies PS386 as the correct transmission oil for TX-8 transmission on certain vehicles.[
"The PKC Group power distribution center (PDC) in certain vehicles may be contaminated with oil, which could result in a loss of power to the engine, antilock brake system, exterior lighting, windshield wipers, and/or defrost system. This issue may also result in non-compliance with multiple Federal Motor Vehicle Safety Standard (FMVSS) and Canadian Motor Vehicle Safety Standard (CMVSS) regulations, such as FMVSS/CMVSS 103 (windshield defrosting and defogging systems), 104 (windshield wiping and washing systems), and 108 (lamps, reflective devices, and associated equipment). PDC serial numbers
"Kenworth: Dealers should check the chassis list and SIR weekly for VIN changes. 2 chassis added to the chassis list. Peterbilt: Dealers should check the chassis list and SIR weekly for VIN changes. 10 chassis added to the chassis list."
Updated Sheppard Steering Gear Classification Tool link in Inspection Procedure
The verbiage in the Introduction section has been updated.
An improved transmission bracket is now available for replacement on certain chassis equipped with a PACCAR TX-12 transmission, featuring a more durable design for enhanced long-term performance.
"KW & PB: New software is available for download. The DAVIE4 cache must be cleared before attempting to reprogram a chassis that is experiencing problems to ensure the latest version of software is installed. Follow all steps in the attached procedures before submitting a TCS case."
The repair procedure has been updated to include diagnostic steps.
"KW: A new recommended repair has been added to verify the software level and close the campaign in SIR.The repair procedure has been updated with additional note boxes for clear instructions. PB: The repair procedure has been updated with additional note boxes for clear instructions."
Updated primary and/or secondary chassis modules for certain pre-production Kenworth chassis are now available for installation.
KW: A Transmission Control Module (TCM) software update is now available for certain T280, T380, T480, T680, T880, and W990 chassis with PACCAR TX-12 and TX-18 transmissions, TCM software version R5.5 or later and an AT5 controller, where the TASPS fails. PB: A Transmission Control Module (TCM) software update is now available for certain Model 537, 548, 567, 579, and 589 chassis with PACCAR TX-12 and TX-18 transmissions, TCM software version R5.5 or later and an AT5 controller, where the TASPS fails.
Troubleshooting procedures for 2.1m cab power windows are now available.
Source: NHTSA Office of Defects Investigation public data (complaints, manufacturer communications, investigations), model years 2010 and later. Had a safety problem? Report it to NHTSA.
In complaints filed with NHTSA for model years 2018–2027, owners most often name: steering, unknown or other. 2 complaints are on record.
No. A complaint is an unverified report from an owner. A technical service bulletin (TSB) is the manufacturer telling dealers how to fix a known issue; it is not a safety recall and is usually covered only under warranty. A recall is a formal safety action, and its repair is free.
File a vehicle safety complaint at NHTSA.gov. NHTSA reads every report, and patterns of complaints are what open defect investigations and, eventually, recalls.