What Jaguar XK owners have reported to NHTSA, the service bulletins the manufacturer sent dealers, and any federal defect investigations, by model year. See Jaguar XK safety recalls or check your VIN.
Complaints owners filed with NHTSA, by the model year of the vehicle. A high count can also mean a popular year, so compare it with how many were sold.
| Year | Complaints | Crashes | Fires | Injured | Deaths | TSBs |
|---|---|---|---|---|---|---|
| 2020 | 0 | 0 | 0 | 0 | 0 | 47 |
| 2017 | 0 | 0 | 0 | 0 | 0 | 92 |
| 2016 | 0 | 0 | 0 | 0 | 0 | 92 |
| 2015 | 2 | 0 | 0 | 0 | 0 | 182 |
| 2014 | 3 | 0 | 0 | 0 | 0 | 315 |
| 2013 | 2 | 0 | 0 | 0 | 0 | 320 |
| 2012 | 2 | 0 | 0 | 0 | 0 | 305 |
| 2011 | 3 | 0 | 0 | 0 | 0 | 295 |
| 2010 | 3 | 0 | 0 | 0 | 0 | 293 |
The vehicle systems named most often in Jaguar XK complaints (one complaint can name several).
In the owners’ own words, as filed with NHTSA. Unverified reports; NHTSA removes personal details before publishing.
The contact owns a 2013 Jaguar XK. The contact stated that while driving at an undisclosed speed, the vehicle unexpectedly misfired and then stalled with the check engine warning light illuminated. The vehicle was able to restart; however, the vehicle then went into misfire mode. The vehicle was taken to the dealer where it was diagnosed that the left-side fuel injector had experienced a major misfire and fuel leakage was found on the left side of the engine. The contact was informed that the left fuel injector needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 76,418.
My wife parked the car in the garage and we noticed a puddle of gas below the car. After determining that we had a real issue we had it towed to an independent service provider. After inspection by the mechanic he noted that the plastic retainer clip on the fuel pump flange (Jaguar Part C2P24406) was broken allowing the fuel line to come out of the fuel pump/filter flange (see photo) and just pumped gas onto the cars undercarriage and ground. Luckily, this must have happened right before she came home. In the initial diagnosis of the problem by me I ended up starting the car in the garage and it just pumped about a gallon of gas onto the garage floor. By the way, just opening the driver'…
The contact owns a 2010 Jaguar XK. The contact stated while driving 60 MPH, she smelled an abnormally strong gasoline odor. There were no warning lights illuminated. The contact was able to continue to drive the vehicle. The contact also stated there was gasoline was leaking underneath the passengerâs side door. The manufacturer was notified of the failure and had the vehicle towed to the dealer for the diagnostic test and repair; however, the manufacturer called back and informed the contact that they would no longer cover the repair of the vehicle because the VIN was not included in a recall. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 80,000.
THE FUEL LINE BECAME DISCONNECTED FROM THE TOP OF THE FUEL PUMP AND FUEL LEAKED ONTO THE ASPHALT. . THIS HAPPENED WHILE THE CAR WAS PARKED IN A PARKING LOT. IT WAS REPAIRED BY THE DEALER WHO FOUND THAT THE CONNECTION POINT OF THE FUEL LINE ON THE "TOP HAT"HAD OPENED AND THAT THE TOP HAT WAS DAMAGED. THIS CONNECTION IS AT THE TOP OF THE FUEL TANK AND WAS NEVER SERVICED, IT APPEARS THAT THE.CONNECTION FAILED DUE THE POLYMER MATERIAL DETERIORATING AND CRACKING.
2011 JAGUAR XK. CONSUMER WRITES IN REGARDS TO A HEADLINER COLLAPSE. *LD THE CONSUMER STATED THE GLUE FROM THE HEADLINER CREATED AN UNSAFE AND UNHEALTHY ENVIRONMENT. THE DRIVER'S PASSENGERS HAVE SHOWN SIGNS AND SYMPTOMS RANGING FROM PERSISTENT COUGHING, PNEUMONIA, EYE TUMORS AND BIRTH DEFECTS.*JS
2013 JAGUAR XK. CONSUMER WRITES IN REGARDS TO A HEADLINER COLLAPSE. *LD *JS THE CONSUMER STATED THE ADHESIVE ON THE HEADLINER WAS UNSAFE AND CREATED AN UNHEALTHY ENVIRONMENT. *JS
WHEN PASSENGER IS SEATED IN PASSENGER SEAT, THE 'PASSENGER AIRBAG OFF" LIGHT SPORATICALLY ILLUMINATES. THIS MEANS THAT THE PASSENGER IS NOT PROTECTED BY AIRBAGS IF A COLLISION OCCURS. IT DOES NOT SEEM TO MATTER IF THE VEHICLE IS STATIONARY OR NOT. THIS MALFUNCTION HAS BEEN VERIFIED BY JAGUAR DEALER.
A DEFECT EXISTS IN THE JAGUAR XK CONVERTIBLE, WHICH HAS REPEATEDLY AND UNPREDICTABLY PREVENTED THE JAGUAR FROM OPERATING, APPARENTLY IN CONNECTION WITH A CONCURRENT DRAINING OF THE CAR'S BATTERY. THE DEFECT RENDERS THE AUTOMOBILE UNABLE TO RELIABLY START AND DEPRIVES THE OWNER OF THE UTILITY OF THE VEHICLE. DESPITE THE VEHICLE BEING SERVICED BY JAGUAR'S AUTHORIZED DEALER FOR THIS DEFECT ON EIGHT SEPARATE OCCASIONS AND REPLACING THE BATTERY AND BATTERY MONITOR MULTIPLE TIMES, THE DEFECT REMAINS.
Repair instructions and other communications the manufacturer sent dealers about known issues. A TSB is not a recall, and the repair is usually free only while the car is under warranty; ask your dealer for the bulletin number.
Startup battery keeps draining / Vehicle will not start
Voice guidance concerns when using Apple CarPlay.
Smart key inoperative
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Popping sound or crackling noise from the audio system while in use.
Automatic Emergency Braking not available. Forward Alert not available. Emergency Lane Keeping not available
A customer may report "Hood Open" message displays on IP with hood closed.
18C - New face of InControl Touch Pro and 18C software improvements
SIM card activation issues
InControl Touch Pro phase 4 customer letter
Source: NHTSA Office of Defects Investigation public data (complaints, manufacturer communications, investigations), model years 2010 and later. Had a safety problem? Report it to NHTSA.
In complaints filed with NHTSA for model years 2010–2020, owners most often name: fuel system, gasoline, air bags, fuel/propulsion system. 15 complaints are on record.
No. A complaint is an unverified report from an owner. A technical service bulletin (TSB) is the manufacturer telling dealers how to fix a known issue; it is not a safety recall and is usually covered only under warranty. A recall is a formal safety action, and its repair is free.
File a vehicle safety complaint at NHTSA.gov. NHTSA reads every report, and patterns of complaints are what open defect investigations and, eventually, recalls.
