What INFINITI QX80 owners have reported to NHTSA, the service bulletins the manufacturer sent dealers, and any federal defect investigations, by model year. See INFINITI QX80 safety recalls or check your VIN.
Complaints owners filed with NHTSA, by the model year of the vehicle. A high count can also mean a popular year, so compare it with how many were sold.
| Year | Complaints | Crashes | Fires | Injured | Deaths | TSBs |
|---|---|---|---|---|---|---|
| 2027 | 4 | 0 | 0 | 0 | 0 | 0 |
| 2026 | 6 | 0 | 0 | 0 | 0 | 6 |
| 2025 | 8 | 1 | 0 | 0 | 0 | 15 |
| 2024 | 2 | 0 | 0 | 0 | 0 | 17 |
| 2023 | 2 | 0 | 0 | 0 | 0 | 50 |
| 2022 | 1 | 0 | 0 | 0 | 0 | 69 |
| 2021 | 7 | 0 | 0 | 0 | 0 | 98 |
| 2020 | 6 | 0 | 0 | 0 | 0 | 105 |
| 2019 | 20 | 0 | 0 | 0 | 0 | 107 |
| 2018 | 9 | 1 | 0 | 1 | 0 | 124 |
| 2017 | 17 | 1 | 0 | 1 | 0 | 135 |
| 2016 | 14 | 0 | 0 | 0 | 0 | 158 |
| 2015 | 18 | 1 | 0 | 1 | 0 | 168 |
| 2014 | 21 | 0 | 0 | 0 | 0 | 155 |
The vehicle systems named most often in INFINITI QX80 complaints (one complaint can name several).
In the owners’ own words, as filed with NHTSA. Unverified reports; NHTSA removes personal details before publishing.
Malfunction: see owners manual with forward collision icon popped up. Only went away when we turned the vehicle off. Tried wiping off sensors to see if it was a sensor issue. Continued to happen. When we arrived back to [XXX] I was driving on XXX. Error message came on with a loud beep, vehicle shut off on me while I was driving (screens went black, a/c cut off, idle message flashed across screen and the vehicle stalled out. Engine came back on by itself. I was driving in my neighborhood leaving my home address. Took it to the Infiniti dealership. They couldnât replicate it and could see the codes thrown. XXX picking my kids up from school sitting at a stop light and the vehicle beeped a…
I am reporting a potential fuel/fire safety defect involving TWO brand-new 2027 Infiniti QX80s. My first QX80 developed a strong raw-gasoline odor after driving/shutdown, especially when parked in my residential garage. I repeatedly reported this to Infiniti. Various explanations were given, including Arizona heat and gasoline formulation. The dealer ultimately exchanged the vehicle. The replacement 2027 QX80 developed substantially the SAME gasoline odor after only about 12 miles from the dealership to my home. I returned it for evaluation. On XXX, Infiniti on Camelback inspected the replacement vehicle. This is no longer based solely on my observation. Their final repair order documents …
I purchased a new 2027 Infiniti QX80 Autograph, VIN [XXX], from Infiniti of [XXX] on XXX with approximately 10 miles. On XXX, the day after purchase, I contacted the dealer because I noticed a strong raw gasoline/fuel-vapor odor after driving the vehicle, shutting it off, and parking it inside my garage. The dealer initially advised me to wait 4-5 days because the vehicle was new and suggested the odor might resolve. The odor persisted. The vehicle had approximately 300 miles when the problem continued. I returned to the dealer and was advised that the fuel tank and/or EVAP canister might need replacement and that parts could take weeks, with no definite repair timeline. The suspected affe…
I am filing this complaint regarding my replacement 2027 Infiniti QX80 Autograph, VIN [XXX]. My original new 2027 QX80 developed a strong raw gasoline/fuel-vapor odor shortly after purchase. I reported it to Infiniti of Scottsdale on XXX, one day after purchase. The dealer initially advised me to wait 4-5 days because the vehicle was new. The odor persisted, and the dealer later advised that the fuel tank and/or EVAP canister might need replacement. I filed NHTSA Case No. XXXfor that first vehicle. Infiniti of Scottsdale provided this replacement QX80 on XXX. Within one day, the replacement vehicle developed the same strong raw gasoline/fuel-vapor odor, especially after driving, shutting th…
The contact owns a 2027 Infiniti QX80. The contact stated that while driving at an undisclosed speed, an abnormal fuel odor was present. The odor became stronger after the vehicle was parked. No warning lights illuminated. The vehicle was taken to a dealer, where it was diagnosed that the fuel tank and evaporative emission control canister needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 10.
I apologize in advance if Iâm not using the correct form to find out this information, hopefully if this does not reach correct person you can get to correct person for me. There has been a constant gas smell coming from gas tank area since we purchased vehicle in 2/2026. I thought it was just fumes from adding fuel but have since (while reaching in to retrieve grandbaby from back seat, I noticed a strong smell reaching towards driver door and a slight gas smell reaching inside vehicle. We have not been able to locate a gas leak anywhere just the strong gas smell. Iâm trying to find out if this is a common occurrence for this vehicle or if there is a recall on it for this problem. Als…
I've had 2 incidents where my vehicle has stopped and not restarting. I took it to the dealership, and they stated I needed a starter. I see there are several complaints regarding this issue with the model QX80. Ive also had to get 2 new batteries with 1 year. Please look into the issues. I went to the dealership on 8/18/2026 they said my vehicle didn't start . My vehicle did start and I took it to another repair shop and save over 1300.00 To say my car wouldn't start and it did . I'm glad it did so I didn't have to pay so much for and it was done in less than 1hr
The contact owns a 2026 Infiniti QX80. The contact stated that after refueling the vehicle, there was an abnormally strong fuel and rotten egg odor inside the vehicle. The vehicle was taken to the dealer, but no cause for the failure was found. The failure persisted, causing the contact and her husband to become nauseous. The contact stated that they were going to seek medical attention later. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 900.
Repair instructions and other communications the manufacturer sent dealers about known issues. A TSB is not a recall, and the repair is usually free only while the car is under warranty; ask your dealer for the bulletin number.
IVI AUDIO DISPLAY SCREEN FLICKERING IF YOU CONFIRM The right side of the Display Unit (infotainment display) is flickering or glitching, AND No DTCs are stored in the Display ECU, AND All wiring harness connections are fully seated to the AV Control Unit and the Display Unit. ACTION Refer to the SERVICE PROCEDURE in this bulletin to replace the CABLE-LVDS (AV Control Unit to Display Unit LVDS Cable) starting on page 2. IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it contains info
FUEL FILLER TUBE LOWER SEAL IS LEAKING AND DTC P0456 IS STORED IN THE ECM This bulletin is no longer active. Please discard previous versions of ITB26-002.
CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement âCertification Labelâ or âVIN Plate/Labelâ may be needed. HINT: Certification Label = FMVSS (Federal Motor Vehicle Safety Standards) label. These items may be available from Infiniti by request if certain criteria are met. This bulletin lists the criteria and provides an application form for such replacements. · The âVIN Plate/Labelâ (metal plate or vinyl label) is attached to the instrument panel or body on the driver side at the base of the windshi
TELEMATICS SERVICE INFORMATION See ITB19-029 for models built after those listed above for a different Service Procedure. SERVICE INFORMATION The Applied Vehicles are equipped with a wireless communication device called a Telematics Communication Unit (TCU). With an active Infiniti Connection® or Infiniti InTouch Servicesâ¢, the TCU communicates with the Infiniti Data Center to provide various security and convenience services. This bulletin contains important service procedures that must be performed properly in order to set-up and maintain the telematics system for the Applied Vehicles. Ã
FUEL FILLER TUBE LOWER SEAL IS LEAKING AND DTC P0456 IS STORED IN THE ECM IF YOU CONFIRM The vehicle has a visible leak with a smoke machine test coming from the fuel filler tube lower seal, AND DTC P0456 is stored as âActiveâ, âPastâ, or âPendingâ in the ECM. ACTION 1. Remove the supplied funnel from the rear of the vehicle or trunk. 2. Insert the funnel completely in the fuel filler tube and remove completely five (5) times. 3. Re-check the fuel filler tube lower seal with a smoke machine to determine visually if any leak is present. 4. If the fuel filler lower seal continues to
VENT CONTROL VALVE IN ACTIVE TEST INOPERATIVE IN CONSULT 4 SERVICE INFORMATION An issue in CONSULT 4 has been identified in âEVAP system closeâ in Work support. · After selecting the "EVAP system close" in Work support, the âVENT CONTROL/Vâ in Active test becomes non-functional temporarily. · When selecting âEVAP system closeâ operation in Work support, wait 10 minutes before starting âVENT CONTROL/Vâ Active test or cycle the IGN switch ON/OFF for âVENT CONTROL/Vâ Active test to be operational. HINT: This bulletin applies to model years that use CONSULT 4 only.
DOOR MIRROR REVERSE TILT-DOWN FEATURE NOT WORKING PROPERLY SERVICE INFORMATION If the customer states that the door mirror tilt position does not return to the set memory position when shifting from Reverse to Drive or from Drive to Reverse, replace the SWITCH ASSY - POWER WINDOW, MAIN (Main Power Window Switch). IMPORTANT: · Do not replace the BODY - DOOR MIRROR (Door Mirror) for this issue. · Do not use the EPC to determine the service part number for the Main Power Window Switch. Use the part number listed in the PARTS INFORMATION
IF YOU CONFIRM The AEB warning was displayed, and one or both of the following DTCs stored as Current: · U2752-88 for âEthernet circuitâ stored in the ADAS control unit 2. · U275F-88 for âEthernet circuitâ stored in the Distance Sensor control unit. HINT: The ESM shows U275F-88 as being stored in the LASER/RADAR control unit and in CONSULT 4 it is displayed as Distance Sensor. ACTION 1. Confirm the current Distance Sensor control unit part number. 2. Reprogram the Distance Sensor control unit, if applicable.
VEHICLE DISPLAYS âHEIGHT CONTROL SUSPENDED PLEASE WAIT FOR SYSTEM TO COOLâ IF YOU CONFIRM The vehicle displays âHeight control suspended Please wait for system to coolâ, AND DTC C1C62-4B for âControl Unitâ is stored in the Air Suspension Electronic Control Unit (ECU). ACTION Follow the SERVICE PROCEDURE in this bulletin to: 1. Confirm the current Air Suspension ECU part number. 2. Reprogram the Air Suspension ECU, if applicable. HINT: The Air Suspension ECU is part of the Air Compressor Assembly. 3. Erase all DTCs.
EXTENDED CRANK BEFORE STARTING IF YOU CONFIRM The client states there is an extended crank before the engine starts. ACTION 1. Confirm the current Engine Control Module (ECM) part number. 2. Reprogram the ECM, if applicable.
ECM REPLACEMENT PROCEDURE REQUIRED FOR RES EQUIPPED VEHICLES SERVICE INFORMATION If any of the APPLIED VEHICLES equipped with Remote Engine Start (RES) requires Engine Control Module (ECM) replacement, the Body Control Module (BCM) must be replaced also at the same time. If you are not familiar with the Re/programming, Configuration procedure, refer to the Electronic Service Manual (ESM) and the CONSULT Operation Manual to reprogram the Electronic Control Unit (ECU). Follow all precautions in both manuals to prevent possible personal injury or death and/or damage to the ECU. ï· This procedure
AEB WARNING LIGHT IS ON WITH WARNING MESSAGES DISPLAYED ON COMBINATION METER APPLIED VEHICLES: 2015-2024 Q50 (V37) 2015-2018 Q50 Hybrid (HV37) 2017-2022 Q60 (CV37) 2015-2019 Q70 (Y51) 2015-2018 Q70 Hybrid (HY51) 2019-2024 QX50 (J55) 2022-2024 QX55 (FJ55) 2015-2021 QX60 (L50) 2022-2024 QX60 (L51) 2015-2019 QX60 Hybrid (L50H) 2015-2024 QX80 (Z62) SERVICE INFORMATION The AEB system is designed to turn itself OFF during driving conditions (e.g., rain, snow, fog, etc.) that obstruct its sensors. This behavior is normal, and no repairs should be performed. When the AEB system performs an intentional
Source: NHTSA Office of Defects Investigation public data (complaints, manufacturer communications, investigations), model years 2010 and later. Had a safety problem? Report it to NHTSA.
In complaints filed with NHTSA for model years 2014–2027, owners most often name: electrical system, unknown or other, engine. 135 complaints are on record.
No. A complaint is an unverified report from an owner. A technical service bulletin (TSB) is the manufacturer telling dealers how to fix a known issue; it is not a safety recall and is usually covered only under warranty. A recall is a formal safety action, and its repair is free.
File a vehicle safety complaint at NHTSA.gov. NHTSA reads every report, and patterns of complaints are what open defect investigations and, eventually, recalls.
