What INFINITI QX60 owners have reported to NHTSA, the service bulletins the manufacturer sent dealers, and any federal defect investigations, by model year. See INFINITI QX60 safety recalls or check your VIN.
Complaints owners filed with NHTSA, by the model year of the vehicle. A high count can also mean a popular year, so compare it with how many were sold.
| Year | Complaints | Crashes | Fires | Injured | Deaths | TSBs |
|---|---|---|---|---|---|---|
| 2027 | 3 | 0 | 0 | 0 | 0 | 0 |
| 2026 | 9 | 0 | 0 | 1 | 0 | 8 |
| 2025 | 17 | 1 | 0 | 2 | 0 | 11 |
| 2024 | 19 | 1 | 0 | 1 | 0 | 26 |
| 2023 | 27 | 0 | 1 | 4 | 0 | 79 |
| 2022 | 23 | 0 | 0 | 0 | 0 | 119 |
| 2021 | 0 | 0 | 0 | 0 | 0 | 18 |
| 2020 | 24 | 2 | 0 | 4 | 0 | 88 |
| 2019 | 38 | 2 | 0 | 2 | 0 | 142 |
| 2018 | 38 | 2 | 0 | 9 | 0 | 183 |
| 2017 | 68 | 5 | 0 | 5 | 0 | 214 |
| 2016 | 29 | 3 | 1 | 6 | 0 | 220 |
| 2015 | 95 | 3 | 1 | 1 | 0 | 269 |
| 2014 | 230 | 3 | 2 | 1 | 0 | 260 |
The vehicle systems named most often in INFINITI QX60 complaints (one complaint can name several).
In the owners’ own words, as filed with NHTSA. Unverified reports; NHTSA removes personal details before publishing.
am filing this complaint regarding a serious safety incident involving my leased 2025 INFINITI QX60 and INFINITIâs response to the incident. While the vehicle was parked, the second-row seat was being manually operated when a childâs foot became trapped within the seat mechanism. The childâs foot could not be released despite repeated attempts. The child remained trapped for approximately one hour, and 911 was called for assistance. Emergency responders ultimately had to remove/dismantle the second-row seat in order to free the child. The child required medical evaluation and treatment following the incident, resulting in medical expenses. The emergency rescue also left the vehicleâ…
While driving, vehicle displays Engine Malfunction warning and loses propulsion/ability to accelerate. Vehicle remains electrically powered. Restarting the vehicle may temporarily restore limited drivability. This has occurred four times despite manufacturer-authorized repairs. The ECM was replaced after a prior occurrence and the same failure subsequently recurred.
1. Transmission 2. My safety was put at risk on my 3rd incident when I was making left turn and almost was rear-ended because my vehicle went from Drive mode to Neutral mode. It was scary moment. 3. Reached out to the dealer once the 2nd incident happened. Service Advisor was not aware of any issues as of now (9/25/2026). 4. Vehicle will be inspect it Monday 9/28/2026. 5. No warning, no lamps or symptoms. First incident happened on Thursday 9/24/2026 in the morning.
At the end of XXX I noticed that my 2019 Infiniti QX60 was starting to jerk when I accelerated. At first it was an intermittent jerking but on or about XXX it was happening more often. I took my vehicle in that day to get the oil changed and mentioned the problem to the manager at the shop. When the mechanic did a scanned diagnostic test on it he said it was a fuel pump problem and he recommended I get the fuel pump replaced. The shop completed the fuel pump replacement on XXX but when I picked up the vehicle it was still jerking. I called the shop when I got home and conveyed that the problem still existed. I took the vehicle back to the shop on XXX and after sharing this information with t…
2026 QX60.. multiple dash lights came on at once. AWD disabled, Anti lock brakes disabled, parking sensors disabled, check engine light. Dealership was unable to find a problem and chocked it up to a sensor. 2nd trip to shop was a failure to start, road service came out and said the battery was fine. Vehicle was towed to dealership. 2 trips to shop on a new vehicle thatâs 10 weeks old. Dealership has no answers for either problem.
I was in the car with my children picking them up from school on a main road and my car just shutdown and refused to start without warning and or notice- I was next to a gas station and rolled myself into the lot to wait for a AAA tow truck to bring back to the dealership. It will not turn on and the engine will not start- This is a dangerous situation espcially with kids on the car and if on a highway i would have been stranded in on coming traffic with a [XXX] and [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
On XXX, at approximately 7:30â7:50 a.m., the driver was traveling northbound on the [XXX] in [XXX] during heavy rain. While the vehicle was moving, it unexpectedly began steering or correcting its direction without the driver intending it to do so. At approximately the same time, the vehicle lost acceleration and the brakes did not respond normally. The driver attempted to stabilize and regain control of the vehicle, but the vehicle continued losing speed and could not be controlled normally. This created an immediate risk of being struck from behind while traveling in the express lanes. The vehicle ultimately collided with the express-lane concrete barrier. No other vehicle was involved.…
Vehicle power steering and "PS" light, check engine light, and master warning light came on. Got it to Auto Zone for diagnostic tag and report says power steering needs to be replaced. There is a build up and the liquid is not going where it should, it is backing up and over flowing. Suggested to take the vehicle to the dealer there may be a recall because he's seen approximately 20 vehicles same issue.
Repair instructions and other communications the manufacturer sent dealers about known issues. A TSB is not a recall, and the repair is usually free only while the car is under warranty; ask your dealer for the bulletin number.
ENGINE NO START WITH KEY SYSTEM ERROR AND DTC B2C20-24 STORED IN THE BCM IF YOU CONFIRM The customer states the engine will not start and âKey System Errorâ warning is displaying in the Information Display (Combination Meter) (Figure 1), AND DTC B2C20-24 for "STARTER CONTROL RELAY" is stored in the BCM. HINT: This DTC and warning message (Figure 1) may occur if the customer does not place the vehicle in Park Gear according to the Ownerâs Manual for shifter operation. ACTION 1. Confirm the current ECM part number. 2. Confirm the current TCM part number. 3. Reprogram the ECM, and then the
QUALITY ACTION CAMPAIGN BULLETIN Spare Tire Label Campaign ID: PD195 Date: April 30, 2026 Attention: Retailer Principal, Sales, Parts and Service Managers ***** Retailer Announcement ***** To ensure continued client satisfaction and confidence, INFINITI is conducting a Retailer Quality Action on certain model year 2026 INFINITI QX60 vehicles identified in Service Comm and DBS National Service History. Condition: On certain vehicles, a French-Canadian spare tire instruction label may have been incorrectly installed instead of a U.S. Federal label. Remedy: INFINITI retailers will install the cor
AEB WARNING WITH ONE OR MORE CURRENT DTCS STORED IN THE ADAS CONTROL UNIT 2, AND/OR THE LASER/RADAR CONTROL UNIT IF YOU CONFIRM The front radar is inoperative, the AEB warning is displayed, and one or more of the following DTCs are stored as CURRENT: · U2752-88 for âEthernet circuitâ stored in the ADAS control unit 2, · U275F-88 for âEthernet circuitâ stored in the LASER/RADAR (DISTANCE SENSOR) control unit, OR · C2589-86 for âTCMâ stored in the LASER/RADAR (DISTANCE SENSOR) control unit, AND/OR · C258E-86 for âABSâ stored in the LASER/RADAR (DISTANCE SENSOR) control unit.
FUEL FILLER TUBE LOWER SEAL IS LEAKING AND DTC P0456 IS STORED IN THE ECM This bulletin is no longer active. Please discard previous versions of ITB26-002.
CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement âCertification Labelâ or âVIN Plate/Labelâ may be needed. HINT: Certification Label = FMVSS (Federal Motor Vehicle Safety Standards) label. These items may be available from Infiniti by request if certain criteria are met. This bulletin lists the criteria and provides an application form for such replacements. · The âVIN Plate/Labelâ (metal plate or vinyl label) is attached to the instrument panel or body on the driver side at the base of the windshi
FRONT FASCIA POPPING OUT NEAR HEADLAMP IF YOU CONFIRM The Front Bumper Fascia is detaching from the fender under the headlamp on one/or both sides. ACTION Refer to the SERVICE PROCEDURE in this bulletin to: 1. Remove the Front Bumper Fascia. 2. Replace the affected Headlamp Bracket. 3. Replace the affected Front Bumper Fascia Side Bracket. 4. Reinstall the Front Bumper Fascia, with Betaseal (or equivalent) adhesive between the Front Bumper Fascia and the affected side Front Bumper Fascia Side Bracket.
TELEMATICS SERVICE INFORMATION See ITB19-029 for models built after those listed above for a different Service Procedure. SERVICE INFORMATION The Applied Vehicles are equipped with a wireless communication device called a Telematics Communication Unit (TCU). With an active Infiniti Connection® or Infiniti InTouch Servicesâ¢, the TCU communicates with the Infiniti Data Center to provide various security and convenience services. This bulletin contains important service procedures that must be performed properly in order to set-up and maintain the telematics system for the Applied Vehicles. Ã
FUEL FILLER TUBE LOWER SEAL IS LEAKING AND DTC P0456 IS STORED IN THE ECM IF YOU CONFIRM The vehicle has a visible leak with a smoke machine test coming from the fuel filler tube lower seal, AND DTC P0456 is stored as âActiveâ, âPastâ, or âPendingâ in the ECM. ACTION 1. Remove the supplied funnel from the rear of the vehicle or trunk. 2. Insert the funnel completely in the fuel filler tube and remove completely five (5) times. 3. Re-check the fuel filler tube lower seal with a smoke machine to determine visually if any leak is present. 4. If the fuel filler lower seal continues to
METAL TICKING NOISE AT B-PILLAR IF YOU CONFIRM A metallic ticking noise is coming from the driver (LH) side and/or passenger (RH) side B-Pillar when driving the vehicle on various road surfaces. ACTION Refer to the SERVICE INFORMATION in this bulletin to adjust the inner support of the affected B-Pillar. IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it contains information that is essential to successfully completing this repair.
VENT CONTROL VALVE IN ACTIVE TEST INOPERATIVE IN CONSULT 4 SERVICE INFORMATION An issue in CONSULT 4 has been identified in âEVAP system closeâ in Work support. · After selecting the "EVAP system close" in Work support, the âVENT CONTROL/Vâ in Active test becomes non-functional temporarily. · When selecting âEVAP system closeâ operation in Work support, wait 10 minutes before starting âVENT CONTROL/Vâ Active test or cycle the IGN switch ON/OFF for âVENT CONTROL/Vâ Active test to be operational. HINT: This bulletin applies to model years that use CONSULT 4 only.
SPEAKERS EXHIBIT INTERMITTENT BOOMING, HEAVY BASS OR RATTLING WHEN ENGINE RPM CHANGES IF YOU CONFIRM The client complains of the speakers exhibiting an intermittent booming, heavy bass, or rattling when the engine RPM changes. ACTION Refer to the SERVICE PROCEDURE below to: 1. Ensure the ANC SETTING is turned ON. 2. Reprogram the Audio Amplifier, if applicable.
EXCESS DUST ENTERING CABIN WHILE DRIVING ON DIRT ROADS IF YOU CONFIRM That while driving on dirt roads with all doors and windows closed, that there is excessive dust intrusion into the vehicleâs cabin that is settling on the inside of the doors. ACTION Refer to the SERVICE PROCEDURE in the bulletin to: 1. Install Butyl Patches around the door seals of driver (LH) side and passenger (RH) side front and rear doors. 2. Install drain plugs into door drains of driver (LH) side and passenger (RH) side front and rear doors.
NHTSA’s Office of Defects Investigation opens these when complaints point to a possible safety defect. Many end in a recall.
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-spe
In May 2016, Nissan North America issued a safety recall (16V-244) to address the problem of improper classification of adult front seat passengers in approximately 3.3 million vehicles, including those in the scope of this investigation when it was opened (almost one million vehicles) and additional vehicles, as shown below.Nissan models: certain model year 2013-2016 Altima, 2013-2016 LEAF, 2016-2017 Maxima, 2015-016 Murano and Murano Hybrid, 2013-2016 Pathfinder, 2014-2015 Pathfinder Hybrid, 2
In April 2014, Nissan North America launched Safety Recall 14V-138 to address problems with the Occupant Classification System (OCS) algorithm in the following vehicles: model year (MY) 2013-2014 Nissan Altima, Pathfinder, Sentra and LEAF; MY 2013 Infiniti JX35; MY 2014 Infiniti QX60 and Q50; and MY 2013 Nissan NV 200/Taxi vehicles.According to Nissan, the OCS may misclassify adult front passenger occupants and turn off the passenger's frontal air bag for an adult occupant of sufficient weight.I
Source: NHTSA Office of Defects Investigation public data (complaints, manufacturer communications, investigations), model years 2010 and later. Had a safety problem? Report it to NHTSA.
In complaints filed with NHTSA for model years 2014–2027, owners most often name: power train, unknown or other, engine. 620 complaints are on record.
No. A complaint is an unverified report from an owner. A technical service bulletin (TSB) is the manufacturer telling dealers how to fix a known issue; it is not a safety recall and is usually covered only under warranty. A recall is a formal safety action, and its repair is free.
File a vehicle safety complaint at NHTSA.gov. NHTSA reads every report, and patterns of complaints are what open defect investigations and, eventually, recalls.
