What Gillig LOW Floor owners have reported to NHTSA, the service bulletins the manufacturer sent dealers, and any federal defect investigations, by model year. See Gillig LOW Floor safety recalls or check your VIN.
Complaints owners filed with NHTSA, by the model year of the vehicle. A high count can also mean a popular year, so compare it with how many were sold.
| Year | Complaints | Crashes | Fires | Injured | Deaths | TSBs |
|---|---|---|---|---|---|---|
| 2026 | 1 | 0 | 0 | 0 | 0 | 0 |
| 2024 | 0 | 0 | 0 | 0 | 0 | 3 |
| 2023 | 0 | 0 | 0 | 0 | 0 | 4 |
| 2022 | 0 | 0 | 0 | 0 | 0 | 6 |
| 2021 | 0 | 0 | 0 | 0 | 0 | 5 |
| 2020 | 0 | 0 | 0 | 0 | 0 | 4 |
| 2019 | 1 | 0 | 0 | 0 | 0 | 4 |
| 2018 | 0 | 0 | 0 | 0 | 0 | 4 |
| 2017 | 0 | 0 | 0 | 0 | 0 | 6 |
| 2016 | 1 | 0 | 0 | 0 | 0 | 21 |
| 2015 | 0 | 0 | 0 | 0 | 0 | 21 |
| 2014 | 1 | 0 | 0 | 0 | 0 | 20 |
| 2013 | 0 | 0 | 0 | 0 | 0 | 21 |
| 2012 | 0 | 0 | 0 | 0 | 0 | 21 |
| 2011 | 0 | 0 | 0 | 0 | 0 | 24 |
| 2010 | 0 | 0 | 0 | 0 | 0 | 20 |
The vehicle systems named most often in Gillig LOW Floor complaints (one complaint can name several).
In the owners’ own words, as filed with NHTSA. Unverified reports; NHTSA removes personal details before publishing.
This complaint involves Gillig all-electric transit buses, model years 2024â2026, and a recurring failure of the electric air compressor supplying the air brake system. When the compressor fails, system air pressure drops, resulting in automatic application of the brakes. Unlike a conventional combustion-engine drivetrain, the all-electric drivetrain can continue producing sufficient torque to allow the driver to power through the automatically applied brakes, particularly when the low-air condition occurs while the bus is in motion. This condition has resulted in overheated brakes, damaged axle assemblies, and, most seriously, a wheel-end fire. Fortunately, the fire was extinguished whe…
We have approximately 495 buses that we found out can be started even though the battery disconnect switch is in the "disconnected" position. It will start and run for several minutes until the super capacitor is drained. This is hazardous to maintenance personnel who disconnect the batteries to work on the vehicle, then someone else may start it while that other person is in a dangerous position in the engine compartment.
I DRIVE BUSES FOR DISNEY WORLD AND THEY HAVE JUST GOT SOME NEW BUSES WITH NEW SEATS AND TWO PART SEAT BELTS. THE WAY THE LAP BELT AND SHOULDER BELT HOOK TOGETHER CAUSE THEM TO TWIST WHICH ALLOWS THE SHOULDER BELT TO JAM IN THE RETURN GUIDE NOT ALLOWING THE BELT TO FULLY RETRACT AND HOLD PROPERLY.I HAVE BEEN WRITTEN UP FOR NOT WEARING MY BELT PROPERLY BUT THIS IS A BELT ISSUE AND A MAJOR SAFETY CONCERN IF THE BELT WILL NOT FULLY RETRACT IT WILL NOT FULLY OPERATE IN A COLLISION. I HAVE SHOWED THIS TO A MANAGER AND ANOTHER WROTE ME UP FOR NOT WEARING IT PROPERLY.THIS NEVER OCCURS ON THE SEAT BELTS THAT ARE ONE PIECE AND CAN NOT TWIST. *TR
MICHELIN 305/85R22.5 XZU3 (J) SAME FAILURES THAT CAUSED THE VOLUNTARY RECALL OF 2012. ALL REMAINING PRODUCTION DATES AFTER THE RECALL (2011-WEEK 45 AND FORWARD). BEAD PLY SEPARATION AFTER 100,000 MILES. TIRES ARE BLOWING OUT FROM THE BEAD ON BUSES. MICHELIN REPRESENTATIVES HAVE ACKNOWLEDGED THAT THERE IS A PROBLEM AND INSTRUCTED US TO REMOVE ALL 2011 (POST RECALL) /2012 / 2013 TIRES FROM FLEET. THIS IS DEFINITELY A SAFETY ISSUE.
Repair instructions and other communications the manufacturer sent dealers about known issues. A TSB is not a recall, and the repair is usually free only while the car is under warranty; ask your dealer for the bulletin number.
This applies to some GILLIG Allison eGen Flex Hybrids built between the years 2021 and 2024 using a speedometer that does not correctly accumulate odometer mileage when the vehicle is driving in electric only mode (engine not running).
Gillig Hybrid Electric vehicles that utilize "Depot" mode or Geofencing are not accumulating electric only odometer mileage. Some Gillig Hybrid electric vehicles were built using a speedometer that does not correctly accumulate odometer mileage when the vehicle is driving in electric only mode (engine not running).
Some Everett Gen2.5 BEBs require adding a suspension air solenoid valve, associated wiring controls and an updated I/O Program to enable Depot Charging to work properly.
Allison Transmission equipped buses were built without a pressure regulator at the Solenoid inlet to the transmission retarder accumulator air inlet. This bulletin provides retrofit instructions for installing a pressure regulator to remedy leaks at the solenoid air exhaust.
Field service campaign bulletin: Modine BTMS Chiller. It has been discovered that some Modine BTMS battery chiller units may have a faulty refrigerant hose that will allow the refrigerant to leak out and cause a Stop Hybrid System fault.
Field service campaign bulleting: missing high-voltage cable clamps. Cable clamp is missing on some Battery electric Gen3.0 buses for the HV Charge port cables near the curbside HV junction box.
Customers are being advised to purchase the low conductivity coolant used in Battery Electric Bus (BEB) Battery Thermal Management System (BTMS) directly from the manufacturer, Dynalene.
Gen 2.0 and 2.5 BEB PTC compartment HV battery cables may have insufficient support bracketry that could allow a potential HVIL error fault.
The CNG pontoon closeout bracket may experience fatigue failure and should be removed and replaced.
GEN2 and GEN2.5 BEBs w/front charger has a possible rubbing concern with Power Steering
Bus exhibits Fault Code indicating Charging issue. This issue may occur intermittently dependent on temperature in area of the voltage regulator
Certain Buses built with Kissling floor mounted toe switches may be susceptible to premature failure.
Source: NHTSA Office of Defects Investigation public data (complaints, manufacturer communications, investigations), model years 2010 and later. Had a safety problem? Report it to NHTSA.
In complaints filed with NHTSA for model years 2010–2026, owners most often name: electrical system, engine, seat belts. 4 complaints are on record.
No. A complaint is an unverified report from an owner. A technical service bulletin (TSB) is the manufacturer telling dealers how to fix a known issue; it is not a safety recall and is usually covered only under warranty. A recall is a formal safety action, and its repair is free.
File a vehicle safety complaint at NHTSA.gov. NHTSA reads every report, and patterns of complaints are what open defect investigations and, eventually, recalls.