What Entegra Launch owners have reported to NHTSA, the service bulletins the manufacturer sent dealers, and any federal defect investigations, by model year. See Entegra Launch safety recalls or check your VIN.
Complaints owners filed with NHTSA, by the model year of the vehicle. A high count can also mean a popular year, so compare it with how many were sold.
| Year | Complaints | Crashes | Fires | Injured | Deaths | TSBs |
|---|---|---|---|---|---|---|
| 2025 | 1 | 0 | 0 | 0 | 0 | 2 |
| 2024 | 0 | 0 | 0 | 0 | 0 | 10 |
| 2023 | 2 | 0 | 0 | 0 | 0 | 12 |
| 2022 | 2 | 0 | 0 | 0 | 0 | 14 |
| 2021 | 0 | 0 | 0 | 0 | 0 | 13 |
The vehicle systems named most often in Entegra Launch complaints (one complaint can name several).
In the owners’ own words, as filed with NHTSA. Unverified reports; NHTSA removes personal details before publishing.
Vehicle is a 2025 Entegra Launch 19YG Class B motorhome (final-stage manufacturer Entegra Coach/[XXX]; Mercedes-Benz Sprinter chassis VIN [XXX]), purchased new [XXX] from General RV West Chester, PA. The vehicle spent approximately the first nine months of ownership at the selling dealer's service department for warranty repairs, including interior disassembly. Upon final pickup in January 2026, after driving the vehicle home approximately [XXX], and then taking it for a short trip [XXX], while driving the vehicle home, I heard components banging and stopped to investigate. I found interior shelving incorrectly reinstalled, and upon returning to the driver's seat found the driver's seatbelt …
This is being submitted again with supporting emails with the dealer. This is a entegra launch (owned by jayco) This complaint concerns failure to provide a remedy for multiple active NHTSA safety recalls, resulting in a vehicle that has been determined unsafe and inoperable. The vehicle is subject to NHTSA Safety Recall 24V-160 involving the house battery relay / contactor. During a January 7, 2026 call between the servicing dealer (Lazy Days) and Jayco / Entegra technical support, the battery system was diagnosed as having a stuck contactor with no 12V output. Jayco / Entegra technical guidance instructed the dealer to shut down the battery and specifically advised that the battery should…
This complaint concerns failure to provide a remedy for multiple active NHTSA safety recalls, resulting in a vehicle that has been determined unsafe and inoperable. The vehicle is subject to NHTSA Safety Recall 24V-160 involving the house battery relay / contactor. During a January 7, 2026 call between the servicing dealer (Lazy Days) and Jayco / Entegra technical support, the battery system was diagnosed as having a stuck contactor with no 12V output. Jayco / Entegra technical guidance instructed the dealer to shut down the battery and specifically advised that the battery should not be turned on or charged. The dealer was further instructed that the coach should remain at the dealer until…
The contact owns a 2022 Entegra Launch RV built on a 2020 Mercedes-Benz Sprinter Chassis. The contact stated that the RV's high-voltage battery had failed to charge. The dealer was made aware of the failure but refused to diagnose or to repair the RV due to the fire risk. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the VIN was included in NHTSA Campaign Number:Â 24V160000(Electrical System); however, the contact had not received a recall notification. The manufacturer scheduled the recall repair appointment for the year 2025. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. …
The contact owns a 2022 Entegra Launch. The contact received notification of NHTSA Campaign Number: 24V160000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. The VIN was not available.
Repair instructions and other communications the manufacturer sent dealers about known issues. A TSB is not a recall, and the repair is usually free only while the car is under warranty; ask your dealer for the bulletin number.
SRP (Standard Repair Procedure) Instructions on how to replace broken slider tabs on the driver's side front power Fresco Window.
TSB (Technical Service Bulletin) Instruction on how to perform Renogy battery Firmware Update.
Standard Repair Procedure (SRP) Instruction on how to properly set up 48V Lithium Battery System.
Standard Repair Instruction (SRP) Instructions on how to relocate 48V Renogy Lithium Battery system Samkoon Screen display so that it is easily visible.
Technical Service Bulletin (TSB) Instructions on how to update the Renogy Inverter Settings.
Standard Repair Procedure (SRP) Renogy 48V Lithium Batteries have cell imbalance caused by over-discharging the battery. Instructions on how to Reset Cell Imbalance on Renogy 48V Lithium system.
Informational Communication (INC) How to properly store the lithium battery system.
Standard Repair Procedure (SRP) - Mercedes Sprinter mid-door upper and lower guide pins not aligned causing excessive noise.
TSB (Technical Service Bulletin) FRONT SPOTLIGHT ELECTRICAL REPAIR INSTRUCTIONS. Spotlight is pulling higher amps than acceptable.
Standard repair procedure Sprinter Mid-Door Slider ABS Panel Removal Instructions.
Informational communication on how to properly shut down the lithium battery system.
Incorrect routing of air compressor hose. Standard repair instructions for correct routing of the air compressor hose.
Source: NHTSA Office of Defects Investigation public data (complaints, manufacturer communications, investigations), model years 2010 and later. Had a safety problem? Report it to NHTSA.
In complaints filed with NHTSA for model years 2021–2025, owners most often name: electrical system, fuel/propulsion system, seat belts. 5 complaints are on record.
No. A complaint is an unverified report from an owner. A technical service bulletin (TSB) is the manufacturer telling dealers how to fix a known issue; it is not a safety recall and is usually covered only under warranty. A recall is a formal safety action, and its repair is free.
File a vehicle safety complaint at NHTSA.gov. NHTSA reads every report, and patterns of complaints are what open defect investigations and, eventually, recalls.