Cruiser Rv Shadow Cruiser problems & complaints

Lippert Components Inc Frame & Suspension Failure The frame and weld show inadequate strength and poor bonding, causing the rear leaf‑spring hanger to separate from the frame during normal towing. The surrounding metal deformed as the hanger detached, and the failure occurred without any impact, collision, or misuse. This created an immediate safety hazard due to axle misalignment, loss of control, and potential suspension component separation. The issue has been inspected and documented by an independent repair facility, and similar weld failures have been reported by other owners of comparable trailers, suggesting a known manufacturing defect. The component is available for inspection u…

The contact owns a 2016 Shadow Cruiser RV. The contact stated that while driving at an undisclosed speed, the rear leaf spring hanger and frame flanges fractured. The RV was diagnosed by an independent welder and the contact was informed that the leaf spring hanger and the frame flanges needed to be re-welded onto the RV. The RV was repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that due to the age of the RV, and since the contact was not the original owner of the RV, the repair would not be covered under warranty. The failure mileage was unknown.

The contact owns a 2019 Cruiser RV Shadow Cruiser RV. The contact received notification of NHTSA Campaign Number: 21V428000 (Equipment) however, the part to do the recall repair was unavailable. The local dealer was not yet contacted. The contact called the number listed on the recall notice and left a message but received no return call. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced the failure. Parts distribution disconnect.

TL* THE CONTACT OWNS A 2018 CRUISER SHADOW CRUISER TRAVEL TRAILER. THE CONTACT STATED THAT THE DIAMOND DECK OF THE VEHICLE WAS LOSING ITS BOLTS. THE DIAMOND DECK WAS REPAIRED ON MAY 24, 2018. ON JULY 6, 2018, WHEN PROCESSING THE TRAILER'S SAFETY CHECK, THE CONTACT NOTICED THAT THE REAR TIRES WERE FACING OUTWARD AND THE STEEL RIMS WERE FULLY EXPOSED WITH NO RUBBER LEFT ON THE RIMS. THE CONTACT TOOK THE TRAILER TO FLAGG RV (66 W BOYLSTON ST, WEST BOYLSTON, MA 01583, 800-678-9278) WHERE IT WAS DIAGNOSED THAT THE AXLE FAILED. THE VEHICLE WAS REPAIRED AND THE TIRES WERE REPLACED. ON JUNE 28, 2019, THE VEHICLE ONCE AGAIN EXPERIENCED AXLE FAILURE. THE VEHICLE WAS REPAIRED AT FLAGG RV WHERE THEY DIA…

TWO IDENTICAL TOW TRAILER RV"S MADE BY CRUISER RV 2018 &2019 MODEL 225RBS SHADOW CRUISER. SEVERE AXLE FAILURES ON BOTH TRAILERS AFTER APPROX 2,000 MILES USE.SEVERE CAMBER & TIRES OUT OF ALIGNMENT,SEVERE TIRE WEAR EXPOSING STEEL BELTS.BOTH CAMPERS HAVE CRACKED FRAMES ABOVE AXLE/SPRING MOUNTS.THE SAME AXLE ON THE 2018 TRAILER REPLACED LAST YEAR BY DEALER BUT FAILED AGAIN THIS YEAR SAME PROBLEM. THE 2019 TRAILER AXLES FAILED TWO MONTHS AFTER INITIAL PICKUP DATE OF APRIL 16, 2019. NOTE IT'S A BRAND NEW TRAILER! I CALLED CRUISER RV AND TOLD THEM OF THE AXLE FAILURE, THEY WOULD ONLY REPLACE THEM WITH AXLE TRAILERS CAME WITH.DEALER INSPECTED BOTH TRAILERS STATING BOTH AXLES ON BOTH TRAILERS HAVE FA…

TL* THE CONTACT OWNS A 2016 CRUISER RV SHADOW CRUISER. WHILE OPERATING THE VEHICLE, THERE WAS A GROUNDING FAILURE THAT CAUSED AN ELECTRICAL SHOCK WHEN METAL PARTS WERE CONTACTED ON THE VEHICLE. WHILE THE VEHICLE WAS AT AN INDEPENDENT MECHANIC FOR ROUTINE MAINTENANCE, BURNED WIRES WERE LOCATED UNDER THE FRAME OF THE TRAILER. THE VEHICLE WAS NOT REPAIRED. QUALITY RV SOLUTIONS (133 SN2738, ALVARADO, TX 76009) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 5,000. THE VIN WAS INVALID.

I HAVE A DEXTER 3500# DUAL AXLE ON A 2017 CRUISER RV SHADOW CRUISER 280QBS THAT HAD A LEFT REAR TIRE COMPLETELY WEAR OUT TO TREADS WITH ONLY ABOUT 5000 MILES. RV WAS TAKEN TO SERVICE CENTER WHEN THEY FOUND THE LUG NUT HOLDING THE WHEEL ON ALMOST OFF. DEXTER HAS REFUSED TO PAY FOR THE TIRE AND REPAIR BUT HAS SAID THEY WILL SHIP A NEW AXLE FOR ME TO HAVE INSTALLED. THEY SAID PUTTING A NEW TIRE ON THE OLD AXLE WILL NOT FIX THE PROBLEM BUT THE NEW AXLE WILL BUT THEY STILL REFUSE TO TAKE RESPONSIBILITY FOR IT. THEY HAVE HAD A RECALL FOR THE SAME ISSUE ON THE SAME POUND AXLE BEFORE. THIS IS YOUR CASE NUMBER 17V-248. WE HAD BEEN TRAVELING WITH OUR GRANDSON WHEN WE STOPPED AT AN RV PARK AND THE TIRE…

MODEL 280QBS. WE PURCHASED THIS IN JULY OF 2011 AND HAD GONE ON 4 LOCAL TRIPS. WE WENT ON A VACATION OUT WEST FROM DERRY NH. WE STOPPED IN RAPID CITY, SD FOR SEVERAL DAYS. ANOTHER CAMPER NEXT TO US HAD A SHADOW CRUISER FUN FINDER AND TOLD US HE HAD ISSUES WITH HIS TIRES. THE TREAD HAD WORN OUT. WE CHECKED OUR TIRES AND NOTICED THE INSIDE EDGE OF OUR TIRES HAD WORN DOWN ALSO. BEFORE WE HEADED TO YELLOWSTONE VIA CODY, WY WE HAD TO REPLACE ALL OUR TIRES. WE SAVED THESE TIRES AND UPON RETURN SPOKE TO OUR DEALER. THEY REPLACED THE COST OF THE TIRES FOR US. WE WERE TOLD THERE WAS AN ISSUE WITH THE AXLES. THE WRONG AXLES WERE BEING PUT ON THESE TRAILERS. NOT ONLY DID THE MANUFACTURER K…