Crossroads Sunset problems & complaints
What Crossroads Sunset owners have reported to NHTSA, the service bulletins the manufacturer sent dealers, and any federal defect investigations, by model year. See Crossroads Sunset safety recalls or check your VIN.
- Owner complaints
- 7
- Service bulletins (TSBs)
- 3+
- Crashes / fires reported
- 0 / 0
- Defect investigations
- 0
Complaints by model year
Complaints owners filed with NHTSA, by the model year of the vehicle. A high count can also mean a popular year, so compare it with how many were sold.
| Year | Complaints | Crashes | Fires | Injured | Deaths | TSBs |
|---|---|---|---|---|---|---|
| 2022 | 1 | 0 | 0 | 0 | 0 | 0 |
| 2020 | 0 | 0 | 0 | 0 | 0 | 3 |
| 2018 | 0 | 0 | 0 | 0 | 0 | 2 |
| 2017 | 1 | 0 | 0 | 0 | 0 | 2 |
| 2016 | 1 | 0 | 0 | 0 | 0 | 0 |
| 2015 | 2 | 0 | 0 | 0 | 0 | 0 |
| 2013 | 1 | 0 | 0 | 0 | 0 | 0 |
| 2011 | 1 | 0 | 0 | 0 | 0 | 2 |
Most reported problems
The vehicle systems named most often in Crossroads Sunset complaints (one complaint can name several).
Latest owner complaints
In the owners’ own words, as filed with NHTSA. Unverified reports; NHTSA removes personal details before publishing.
I receive a safety recall letter 22V-117 Safety advisory 22-424 regarding : 1.- Circuit that is not properly protected by GFCI . the outside receptacle is not properly protected by GFCI . 2.- This is not on the letter There is a leak under the RV in between the black mesh and the bottom of the RV. I just find it because it took time to fill that area as a ballon and it need to be repaired preventing the mesh rip in pieces because of the water weight .
TL* THE CONTACT OWNS A 2015 CROSSROADS SUNSET TRAIL RESERVE. WHILE ATTEMPTING TO PARK THE RV, THE REAR FRAME'S SPRING HANGER FRACTURED ON THE DRIVER'S SIDE. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V156000 (SUSPENSION). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 1,200.
TL* THE CONTACT OWNS A 2017 CROSSROADS SUNSET TRAIL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V755000 (EQUIPMENT); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE DUE TO A BACKORDER ON THE PARTS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
THE ELECTRIC STABILIZING JACKS EXTEND ON THEIR OWN. THEY EXTEND WHILE SITTING STILL AS WELL AS DRIVING. THE MANUAL ELECTRIC SWITCH WILL NOT ENGAGE TO RETRACT THEM UNTIL THEY HAVE FULLY EXTENDED. WHILE WE WERE DRIVING THIS HAPPENED SEVERAL TIMES AND ONE TIME ALMOST CAUSED US TO HAVE AN ACCIDENT. I SAW THEM IN THE TRUCK MIRROR AND ALERTED MY HUSBAND WE HAD TO PULL OVER IMMEDIATELY AS THEY WOULD NOT STOP EXTENDING. BY THE TIME WE PULLED OVER, THEY WERE FULLY EXTENDED AND EVEN JACKED UP THE BACK OF OUR TRUCK. IT DUG THE FOOT OF THE JACK INTO THE ASPHALT TO WHERE WE HAD TO USE A LARGE 3 TON JACK TO "JACK' UP THE TRAILER ENOUGH TO DISLODGE THE FOOT FROM THE ASPHALT. WE THEN MANUALLY RETRACE…
I RECENTLY PURCHASED A NEW 2016 CROSSROADS 240BI RECREATIONAL VEHICLE (RV) FROM A DEALER IN VERMONT.THE SEWAGE TANK WAS HOOKED UP WRONG ALLOWING RAW SEWAGE TO SPILL OUT OF THE SEWAGE TANK AND INTO THE RV SHOWER AND ULTIMATELY ONTO THE GROUND OF A CAMPGROUND, STATE PARK OR HIGHWAY (DEPENDING ON THE LOCATION I WAS CAMPING.THE DEALER IS AWARE OF THE PROBLEM AND SCHEDULED THE REPAIR FOR ABOUT A MONTH AWAY, BUT INDICATED THAT IT WAS OK TO CONTINUE USING AND WAS NOT CONCERNED ABOUT THE RAW SEWAGE SPILLING. THE MANUFACTURER OF THE RV (CROSSROADS RV) ALSO AGREED THAT I CONTINUE USING THE RV EVEN THOUGH SEWAGE CONTAMINATION OCCURRED TO THE RV AND GROUND AND COULD OCCUR IN THE FUTURE.RV SEWAGE FROM A…
ON MAY 24TH, 2014, WE PURCHASED A 2015 SUNSET TRAIL 33BD, MANUFACTURED BY DS CORP, DBA CROSSROADS RECREATIONAL VEHICLES, FROM MACTAW INC, DBA PETE'S RV CENTER, AT THEIR INDIANA LOCATION.WE WENT CAMPING ON JULY16TH, 2014 THRU JULY 20, 2014, AS WE WERE LEAVING, WATER GUSHED OUT FROM UNDERNEATH THE RV.ON JULY 21ST, 2014, WE TOOK A FEW SCREWS FROM THE UNDERBELLY OF THE RV TO SEE IF WE COULD SEE WHERE THE LEAK WAS COMING FROM.WHEN WE LET DOWN THE UNDERBELLY, WE WERE SHOCKED AT WHAT WE HAD FOUND.ALL OF OUR ELECTRICAL WIRES, PLUMBING LINES, AND HVAC DUCTS WERE LAYING IN WATER ON TOP OF THIS 3/32" THICK CARDBOARD LOOKING UNDERBELLY, RUNNING THROUGH SIX, 6 TO 8" JAGGED HOLES CUT IN 2 OF OUR MAIN BEAM…
CPSC#I12B0096A. CROSSROADS SUNSET TRAILER. CONSUMER STATED THE TRAILER IS STUCK IN THE SLIDE OUT POSITION. *LN THE CONSUMER STATED THE SLIDE OUT BECAME STUCK TWO MORE TIMES; ONCE WHILE IN HIS POSSESSION AND ONCE AT THE DEALER, WHEN THE CLAIMED IT WAS FIXED. THERE WAS NO MANUAL OVERRIDE FOR EMERGENCY SITUATIONS, BUT RATHER AN ELECTRICAL BYPASS SYSTEM THAT WAS NOT ACCESSIBLE BECAUSE IT WAS HIDDEN ON A SIDEWALL CABINET NEXT TO THE FLOOR. TO MAKE THE SLIDE OUT TRAVEL READY BY PUSHING IT BACK IN, REQUIRED A STEP LADDER, TOOLS, SPECIFIC MECHANICAL KNOWLEDGE OF THE SLIDE OUT SYSTEM AND THREE PEOPLE TO PUSH IT BACK.
Technical service bulletins (TSBs)
Repair instructions and other communications the manufacturer sent dealers about known issues. A TSB is not a recall, and the repair is usually free only while the car is under warranty; ask your dealer for the bulletin number.
- 19-365
This is the owner letter for advisory 19-365. It has been determined that the convenience center in certain models of Sunset Travel Trailers may allow any residual water from the various connections at the convenience center to leak on the pass-through compartment at the water hook-ups. The procedure describes how to install a tray under the water hook-ups to divert water back outside if needed.
- 19-365
This is the dealer letter for advisory 19-365. It has been determined that the convenience center in certain models of Sunset Travel Trailers may allow any residual water from the various connections at the convenience center to leak on the pass-through compartment at the water hook-ups. The procedure describes how to install a tray under the water hook-ups to divert water back outside if needed.
- 19-365
This is the repair instructions for advisory 19-365. It has been determined that the convenience center in certain models of Sunset Travel Trailers may allow any residual water from the various connections at the convenience center to leak on the pass-through compartment at the water hook-ups. The procedure describes how to install a tray under the water hook-ups to divert water back outside if needed.
- KSB-191007
Letter to dealers for KSB-191007. This process describes the repair where under certain temperature conditions the Norco slide cable system gearbox may leak oil/grease on the slide roof membrane. The KSB describes how to install a drip pan to prevent damage to the roof membrane, and make repairs if necessary.
- KSB-191007
This is the repair instructions for KSB-191007. This process describes the repair where under certain temperature conditions the Norco slide cable system gearbox may leak oil/grease on the slide roof membrane. The KSB describes how to install a drip pan to prevent damage to the roof membrane, and make repairs if necessary.
- 18-318
This is the REVISED repair instructions for advisory 18-318. It has been determined that certain Atwood furnace models may have wiring that can come in contact with the exhaust vent tube causing the furnace to shut down in a safe manner.
- 18-318
This is the repair instructions for advisory 18-318. It has been determined that certain Atwood furnace models may have wiring that can come in contact with the exhaust vent tube causing the furnace to shut down in a safe manner. This is the communication to the dealership regarding advisory 18-318 for certain Atwood furnace models. This is the final owner notification for adviosry 18-318, for certain Atwood furnace models. This is the revised repair instructions for advisory 18-318 for certain Atwood furnace models.
- 16_TL-2
The Detroit? special tools group has developed and released a robust NOx sensor socket, W470589060900. The socket will aid in the removal and installation of the NOx sensors.
- TSB-30
CROSSROADS RV: SEE DOCUMENT SEARCH BUTTON FOR LETTER. RV MANUFACTURED WITHOUT 15 AMP AND 30 AMP MINI BREAKER AND NEEDS TO BE INSPECTED FOR PROPER MINI BREAKER SETUP INSTALLATION ALLOWING OPTIMAL PERFORMANCE. MODEL SUNSET TRAIL & HILL COUNTRY 5TH WHEEL. NO MODEL YEARS LISTED. *PE
Source: NHTSA Office of Defects Investigation public data (complaints, manufacturer communications, investigations), model years 2010 and later. Had a safety problem? Report it to NHTSA.
Questions
What are the most common Crossroads Sunset problems?
In complaints filed with NHTSA for model years 2011–2022, owners most often name: suspension, electrical system, equipment. 7 complaints are on record.
Is a complaint or a TSB the same as a recall?
No. A complaint is an unverified report from an owner. A technical service bulletin (TSB) is the manufacturer telling dealers how to fix a known issue; it is not a safety recall and is usually covered only under warranty. A recall is a formal safety action, and its repair is free.
How do I report a problem with my Crossroads Sunset?
File a vehicle safety complaint at NHTSA.gov. NHTSA reads every report, and patterns of complaints are what open defect investigations and, eventually, recalls.