What Chrysler Pacifica owners have reported to NHTSA, the service bulletins the manufacturer sent dealers, and any federal defect investigations, by model year. See Chrysler Pacifica safety recalls or check your VIN.
Complaints owners filed with NHTSA, by the model year of the vehicle. A high count can also mean a popular year, so compare it with how many were sold.
| Year | Complaints | Crashes | Fires | Injured | Deaths | TSBs |
|---|---|---|---|---|---|---|
| 2027 | 1 | 0 | 0 | 0 | 0 | 22 |
| 2026 | 11 | 1 | 1 | 1 | 0 | 145 |
| 2025 | 29 | 3 | 0 | 0 | 0 | 203 |
| 2024 | 69 | 2 | 0 | 2 | 0 | 266 |
| 2023 | 193 | 4 | 0 | 2 | 0 | 334 |
| 2022 | 330 | 9 | 2 | 17 | 1 | 545 |
| 2021 | 398 | 11 | 1 | 11 | 0 | 675 |
| 2020 | 228 | 10 | 3 | 11 | 0 | 551 |
| 2019 | 357 | 11 | 3 | 3 | 0 | 501 |
| 2018 | 1,099 | 30 | 26 | 19 | 0 | 470 |
| 2017 | 1,603 | 47 | 15 | 41 | 0 | 534 |
| 2016 | 2 | 0 | 0 | 0 | 0 | 144 |
The vehicle systems named most often in Chrysler Pacifica complaints (one complaint can name several).
In the owners’ own words, as filed with NHTSA. Unverified reports; NHTSA removes personal details before publishing.
Under safety recall 73B, for which I had the software update done last year (nothing noted by the dealer). I have since had intermittent check engine light issues, and even had the vehicle completely shut off last winter for 10 minutes in the middle of the road. It subsequently turned on, and when brought in I was told there were no "current codes" in the system to investigate. I've now had check engine light on steady for a couple months. There are historical codes U029A-00 (lost communication with hybrid battery pack sensor module), U0412-00 (invalid data received from battery energy control module A), and current code P1D43-00 (internal control module shut off test monitoring time er…
On 8/16/26, my 2017 Chrysler Pacifica Hybrid would not start after being parked for several hours in an underground parking structure in downtown Detroit during a baseball game. There were no warnings before the failure. The vehicle was towed to Serra Lake Orion at a cost of about $700. The dealer found diagnostic trouble code P0AA1 (hybrid/EV battery positive contactor circuit). The high-voltage system is locked down and the vehicle cannot be started or driven. The vehicle has been at the dealer since August 18, 2026, and as of 10/1/26 has been out of service for about 6 weeks. The dealer has an open Chrysler STAR technical support case (102974656) seeking approval to replace the high-volt…
Rear trunk gets disabled after 10 minutes and will not open/close by remote or electrical rear switch causing a child or van camping issue. It has to forced physically by pulling it down and can't be done by short people. While van camping and adult or child cant open the trunk
Around 08/2026, FCA US LLC Dealer performed FCA Safety Recall 52D (NHTSA 26V-362) on my 2021 Chrysler Pacifica Plug-In Hybrid. The recall included a software update to the high-voltage Battery Pack Control Module (BPCM). Before the service, the radio and infotainment system worked normally. Right after the recall service, the radio screen on the instrument panel stopped working and the infotainment software began crashing repeatedly. As a result, the radio and audio system can't be used. The dealer confirmed that the problem appeared after the recall repair but has refused to fix it. The vehicle is still unrepaired. 1. What component or system failed or malfunctioned, and is it available fo…
The contact owned a 2022 Chrysler Pacifica. The contact stated that while driving up to a four-way intersection at approximately 5 MPH, a second vehicle driving approximately 50 MPH crashed into the front driverâs side quarter panel of the vehicle. During the crash, no air bags inside the vehicle deployed. The driver sustained a brain contusion and was transported to the hospital. The second-row driverâs side passenger sustained lower back and neck strain, and the third-row driverâs side passenger sustained a head contusion. Both were later driven to the hospital for medical attention. The driver of the second vehicle also sustained unknown injuries and was transported to the hospital.…
Our van will not charge when plugged in and a message on the dashboard says "Service Charging System". Also, the car will not go into reverse when turned on and the gear is showing in "R", reverse. It will not let me back up out of our garage.
We are on a 5th! Auxiliary battery since purchasing the vehicle new in 2019. It fails every 1-2 years and it causes the main battery to drain as a result of it which means replacing both batteries on average every 18 months.
Vehicle is a 2021 plug-in hybrid minivan within the population of an open safety recall for internal high-voltage battery failure that can result in fire, including while parked and not charging. The recall remedy, performed at a dealer, consisted of a battery control module software update intended to detect the defect, plus battery pack inspection and replacement if flagged. Approximately six weeks after the recall remedy was performed, the malfunction indicator lamp illuminated. Scan of the hybrid battery controller returned two stored codes: P1D43 (internal control module shut-off test monitoring time error) and U029A (lost communication with hybrid battery pack sensor module). U029A in…
Repair instructions and other communications the manufacturer sent dealers about known issues. A TSB is not a recall, and the repair is usually free only while the car is under warranty; ask your dealer for the bulletin number.
Flash: Power Sliding Door Module (PSDM) System Updates Customers must comment on one or more of the following: SYMPTOM: â The power sliding door will not open with the button. â Latch popping noise heard when attempting to opening and/or closing the power sliding door. NOTE: Doors will open manually This bulletin involves inspecting and possibly reprogramming the PDSMs with the latest available software.
Flash: Power Sliding Door Module (PSDM) System Updates Customers must comment on one or more of the following: SYMPTOM: â The power sliding door will not open with the button. â Latch popping noise heard when attempting to open and/or close the power sliding door. NOTE: Doors will open manually **This bulletin involves inspecting and possibly reprogramming the PDSMs with the latest available software.**
EPS BSR with Steering input. Check the Strut bearings, Strut mounts, or similar suspension components prior to replacing Steering Gears. Previous customers have returned after EPS gear was replaced. Strut bearings are the most frequent cause of RU BSR complaints.
Missing Tire Inflator Velcro Strap Technicians may comment on the following: SYMPTOM: â Unable to seat the tire inflator pump under the second row seat.
Flash: Integrated Dual Charge Module (IDCM) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): â B22A9-87 - ECU Internal Performance-Missing Message. â P0D21-00 - Battery Charger "A" Output Voltage Too Low. Customers may experience the following: â Vehicle will not charge. This bulletin involves reprogramming the IDCM with the latest available software.
Flash: Integrated Dual Charge Module (IDCM) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): â B22A9-87 - ECU Internal Performance-Missing Message. â P0D21-00 - Battery Charger "A" Output Voltage Too Low. Customers may experience the following: â Vehicle will not charge. This bulletin involves reprogramming the IDCM with the latest available software.
Flash: Integrated Dual Charge Module (IDCM) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): â B22A9-87 - ECU Internal Performance-Missing Message. â P0D21-00 - Battery Charger "A" Output Voltage Too Low. Customers may experience the following: â Vehicle will not charge. This bulletin involves reprogramming the IDCM with the latest available software.
Flash: Integrated Dual Charge Module (IDCM) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): â B22A9-87 - ECU Internal Performance-Missing Message. â P0D21-00 - Battery Charger "A" Output Voltage Too Low. Customers may experience the following: â Vehicle will not charge. This bulletin involves reprogramming the IDCM with the latest available software.
Flash: Integrated Dual Charge Module (IDCM) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): â **P0D21-00 - Battery Charger "A" Output Voltage Too Low. â B22A9-87 - ECU Internal Performance-Missing Message.** â B22A9-64 - ECU Internal Performance - Signal Plausibility Failure. Customers may experience the following: â **Vehicle will not charge.** This bulletin involves reprogramming the IDCM with the latest available software.
Check Engine Light On and Transmission Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set the following Diagnostic Trouble Code (DTC): â P072F-00 - Stuck In Gear 4. Customers may also comment on the following: â During normal vehicle operation, while decelerating from 7th gear, the MIL illuminates and the vehicle enters a limp-in (reduced power) mode. This bulletin involves performing the transmission "QuickLearn" procedure using wiTECH.
COMPRESSOR - AIR CONDITIONING
COMPRESSOR - AIR CONDITIONING
NHTSA’s Office of Defects Investigation opens these when complaints point to a possible safety defect. Many end in a recall.
The Office of Defects Investigation (ODI) is opening this Preliminary Evaluation to assess the scope, frequency, and potential safety consequences of alleged defects related to the electric power steering (EPS) system in model year (MY) 2017â2018 Chrysler Pacifica vehicles. ODI has received 94 Vehicle Owner Questionnaires (VOQs) reporting a condition in which the steering system exhibits a sticking sensation during gradual turns, particularly when the steering wheel is positioned near the 11 o
On July 22, 2022, the Office of Defects Investigation (ODI) opened investigation PE22-008 regarding complaints alleging a loss of motive power condition potentially due to a transmission malfunction in Model Years 2019-2021 Chrysler Pacifica Plug-In Hybrid Electric Vehicles (PHEV). On January 17, 2023, Fiat Chrysler Automobiles (FCA) issued safety recall (NHTSA Recall 23V-010) involving 2017-2023 Model Years (MY) Pacifica Plug-In Hybrid Electric Vehicles (PHEV) produced between August 12, 2016
On February 11, 2022, Fiat Chrysler Automobiles (FCA) issued a safety recall (NHTSA Recall 22V-077) on all 2017-2018 Pacifica Plug-In Hybrid Electric Vehicles (PHEV) produced between August 12, 2016 through August 7, 2018. The recall addresses ignition âOFFâ fires that originate at the high voltage (HV) battery pack assembly. An ignition âOFFâ vehicle fire can result in an increased risk of occupant injury, injury to persons outside the vehicle, and property damage, with little to no war
On October 3, 2024, the Office of Defects Investigations (ODI) opened PE24028 to investigate alleged failures of Enel X Way's JuiceBox Level 2 residential EV chargers. The allegations were described as thermal incidents and electrical malfunctions, which could trip the circuit breakers in Juicebox ownersâ homes and disrupt electric vehicle charge cycles. On October 2, 2024, Enel X Way posted on its website that Enel X Way North America would cease operations in the United States and Canada on
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-spe
On July 22, 2022, the Office of Defects Investigation (ODI) opened PE22008 to investigate allegation of loss of motive power, potentially due to transmission malfunction, in certain Chrysler Pacifica vehicles. In a January 17, 2023 letter to NHTSA, Fiat Chrysler Automobiles (FCA) submitted recall notice 23V-010 involving a transmission motor wiring defect in 67,118 model year (MY) 2017-2023 Chrysler Pacifica plug-in hybrid electric vehicles (PHEVs) manufactured from August 12, 2016 through Janua
By letter dated November 30, 2017, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration requesting it open an investigation into allegations of engine stalling in the model year (MY) 2017 Chrysler Pacifica, a new vehicle platform. In support of its petition, CAS cited 57 NHTSA complaints alleging an engine stall in the subject Pacifica vehicles, in addition to other information it provided.On December 1, 2017, NHTSA's Office of Defects Investigation open
Source: NHTSA Office of Defects Investigation public data (complaints, manufacturer communications, investigations), model years 2010 and later. Had a safety problem? Report it to NHTSA.
In complaints filed with NHTSA for model years 2016–2027, owners most often name: engine, electrical system, power train. 4,320 complaints are on record.
No. A complaint is an unverified report from an owner. A technical service bulletin (TSB) is the manufacturer telling dealers how to fix a known issue; it is not a safety recall and is usually covered only under warranty. A recall is a formal safety action, and its repair is free.
File a vehicle safety complaint at NHTSA.gov. NHTSA reads every report, and patterns of complaints are what open defect investigations and, eventually, recalls.
