What Chevrolet Impala owners have reported to NHTSA, the service bulletins the manufacturer sent dealers, and any federal defect investigations, by model year. See Chevrolet Impala safety recalls or check your VIN.
Complaints owners filed with NHTSA, by the model year of the vehicle. A high count can also mean a popular year, so compare it with how many were sold.
| Year | Complaints | Crashes | Fires | Injured | Deaths | TSBs |
|---|---|---|---|---|---|---|
| 2020 | 15 | 3 | 0 | 1 | 0 | 555 |
| 2019 | 28 | 4 | 1 | 4 | 0 | 632 |
| 2018 | 59 | 6 | 0 | 2 | 0 | 882 |
| 2017 | 116 | 4 | 0 | 9 | 0 | 1,110 |
| 2016 | 111 | 8 | 4 | 10 | 0 | 1,293 |
| 2015 | 300 | 10 | 11 | 9 | 0 | 1,659 |
| 2014 | 636 | 19 | 8 | 9 | 0 | 2,030 |
| 2013 | 272 | 16 | 0 | 12 | 0 | 1,538 |
| 2012 | 258 | 20 | 5 | 16 | 0 | 1,471 |
| 2011 | 505 | 22 | 5 | 25 | 0 | 1,237 |
| 2010 | 441 | 18 | 3 | 12 | 0 | 1,185 |
The vehicle systems named most often in Chevrolet Impala complaints (one complaint can name several).
In the owners’ own words, as filed with NHTSA. Unverified reports; NHTSA removes personal details before publishing.
The lighting is unsafe at night, the light does not light up the road so you can safely see what is is front of you, ITs a major design flaw in the light housing, upgraded to a brighter bulb does not help.
While driving my 2014 Chevrolet Impala Limited Police vehicle, VIN [XXX], the engine unexpectedly shut off. The check engine light illuminated and the vehicle subsequently would crank but would not start normally. A diagnostic scan produced code P069E, Fuel Pump Control Module Requested MIL Illumination. After the failure, the vehicle would crank without starting using the normal ignition. The vehicle was towed home. I attempted to start vehicle using the factory remote-start system. It started as normal with the remote-start system, but shut off after a few minutes. I am reporting this because an unexpected engine shutdown while the vehicle is in motion created a safety risk due to the s…
The contact owns a 2014 Chevrolet Impala. While driving at an undisclosed speed, the Stabili-Trak warning light illuminated and the vehicle lost power steering functionality, causing the steering to become extremely firm. The contact stated that excessive force was needed to turn the steering wheel. The contact safely pulled over, and after the audible alarm ceased, the vehicle returned to normal operation. Additionally, the vehicle lost electrical power and stalled on several occasions. There was no warning light illuminated. While the vehicle was stationary, the vehicle frequently lost power. The contact stated that the battery terminals were disconnected and reconnected after the failure,…
Purchased aftermarket headlight assembly via Amazon. Wiring harness overheats during normal use, causing connector damage/melting. This is the third unit with an identical defect within one month â seller/manufacturer has replaced twice but the problem recurs. Poses fire/electrical hazard. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
While driving, the car steering became very hard and uncontrollable posing a risk to me and other drivers on the road. A mechanic has checked.
I have 2 monitors frozen that won't reset . The drive cycle is very dangerious it includes takeing up to 55 and deceleration down to 20 multiple times for many miles I myself have driven this cycle taking my life in my hands in nyc for 300 miles with no success
I was just driving down the highway today 15, August 2026 and my sunroof just shattered. I have a moon roof in the back half that sounded like a gunshot. I heard a pop and down falls shards of glass on me while I was driving.
The contact owns a 2014 Chevrolet Impala. The contact stated that while driving at an undisclosed speed, the messages "Stabili-trak" and "Power Steering" displayed on the instrument panel, and the traction control warning light illuminated. Additionally, the transmission display switched from drive(D) to park(P) while driving, causing the vehicle to decelerate and stall. The rear-view camera also intermittently failed to function properly, displaying the message "Park Assist Not Available" while reversing. The contact pulled over, waited, and then restarted the vehicle. The contact stated that the wheel hub, camshaft sensor, and a cylinder had previously been replaced, but the failure persis…
Repair instructions and other communications the manufacturer sent dealers about known issues. A TSB is not a recall, and the repair is usually free only while the car is under warranty; ask your dealer for the bulletin number.
This PI provides Diagnostics tips on how the LIN bus works and how to diagnosis it.
This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.
PI to help diagnose A/C concern
This document provides the technician with a diagnostic tip if the vehicle stalls and set diagnostic trouble code P0191 and may also set P0172. The diagnostic tip has the technician inspect the high pressure fuel pump body markings to confirm it is an original manufacture part. If it is not an original manufacture part, they should install one and evaluate the vehicle.
This Preliminary information communicates direction to find information at www.gmupfitter.com for Police and Special Service Vehicles.
This preliminary information communicates information about how to determine if a wheel and tires size change is available.
This Preliminary information communicates the steps on how to save a GDS2 Session Log and upload to a Technical Assistance Case in CX Connect.
This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.
This Preliminary information communicates to the field on how to diagnosis a GPS issue with the Telematic module with no DTC'ss
This Preliminary information communicates to the field on how to diagnosis a GPS issue with the Telematic module with no DTC's
This PI advised dealer technicians of possible causes of diesel fuel contamination in gasoline powered vehicles and advises of warranty direction.
This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.
NHTSA’s Office of Defects Investigation opens these when complaints point to a possible safety defect. Many end in a recall.
NHTSA opened AQ17-002 to determine whether BiCal Chevrolet of Valley Stream, New York (BiCal) has complied with the requirements of the National Traffic and Motor Vehicle Safety Act, 49 U.S.C. Chapter 301 (Safety Act) and its implementing regulations. The Safety Act requires, among other things, that a manufacturer notify its dealers of defects related to motor vehicle safety and non-compliances with Federal Motor Vehicle Safety Standards and, in turn, that a dealer not sell a new vehicle subjec
On April 15, 2014, the Office of Defects Investigations (ODI) opened Preliminary Evaluation PE14-010 based on two complaints alleging incidents of sudden/severe uncommanded braking resulting in rear impact collisions in model year (MY) 2014 Chevrolet Impala vehicles.ODI analyzed all complaints related to allegations of unwanted brake activations while driving that were provided by GM or submitted to ODI from consumers and has not identified any additional incidents involving sudden, extended (gr
Source: NHTSA Office of Defects Investigation public data (complaints, manufacturer communications, investigations), model years 2010 and later. Had a safety problem? Report it to NHTSA.
In complaints filed with NHTSA for model years 2010–2020, owners most often name: electrical system, electronic stability control (esc), engine. 2,741 complaints are on record.
No. A complaint is an unverified report from an owner. A technical service bulletin (TSB) is the manufacturer telling dealers how to fix a known issue; it is not a safety recall and is usually covered only under warranty. A recall is a formal safety action, and its repair is free.
File a vehicle safety complaint at NHTSA.gov. NHTSA reads every report, and patterns of complaints are what open defect investigations and, eventually, recalls.
