What Chevrolet Cruze owners have reported to NHTSA, the service bulletins the manufacturer sent dealers, and any federal defect investigations, by model year. See Chevrolet Cruze safety recalls or check your VIN.
Complaints owners filed with NHTSA, by the model year of the vehicle. A high count can also mean a popular year, so compare it with how many were sold.
| Year | Complaints | Crashes | Fires | Injured | Deaths | TSBs |
|---|---|---|---|---|---|---|
| 2019 | 22 | 4 | 1 | 3 | 0 | 728 |
| 2018 | 109 | 17 | 3 | 7 | 1 | 991 |
| 2017 | 201 | 8 | 6 | 5 | 0 | 1,233 |
| 2016 | 250 | 19 | 6 | 14 | 0 | 1,332 |
| 2015 | 252 | 20 | 4 | 13 | 0 | 1,555 |
| 2014 | 702 | 70 | 17 | 57 | 0 | 1,920 |
| 2013 | 587 | 54 | 8 | 32 | 0 | 1,884 |
| 2012 | 865 | 62 | 18 | 30 | 0 | 1,816 |
| 2011 | 732 | 38 | 20 | 39 | 2 | 1,657 |
| 2010 | 2 | 0 | 0 | 0 | 0 | 278 |
The vehicle systems named most often in Chevrolet Cruze complaints (one complaint can name several).
In the owners’ own words, as filed with NHTSA. Unverified reports; NHTSA removes personal details before publishing.
I PURCHASED THE CAR WITH MY STUDENT FINANCIAL AID MONEY AS SOON AS I GOT 5 CAR A FEW BLOCKS AWAY AND THE CAR STARTED BOILING.THEN THE KEY IGNITION SYSTEM SAID USE POCKET TRANSMITTER THAT DIDN'T WORK .I PURCHASED A NEW BATTERY I HAVE A MECHANIC THAT'S WHY I PURCHASED THE CAR I WAS CONFIDANT JE COULD FIX IT NO MATTER WHAT THE CAR WAS3 VERY UNSAFE NO WARMING ABOUT THE TEMPERATURE GAUGE THEN WHEN I WAS DRIVING THE CAR IT STOPPED SUDDENLY AND I CHECKED THE FLUIDS PUT ANTIFREEZE AND OIL THE CAR ENGINE WAS SO HOT IT DAMAGED THE HEATER BYPASS HOSE.I REALLY NEEDED MY TRANSPORTATION I GO SCHOOL WAS A OUT TO GET A JOB I'M HOMELESS I WAS GOING TO A SHELTER FOR HELP BUT IF I GET A JOB I CAN AFFORD RENT.…
COMPONENT: Transmission control system / GM VT40 continuously variable transmission (CVT), RPO code MRG - a rare, fleet-only configuration for this model year, confirmed via the vehicle's factory build/RPO code list. WHAT HAPPENED: While stopped at a red light (engine idling just after an automatic stop-start restart, foot on brake only, no accelerator input), the check engine light came on along with an unusual mild jolt sensation from the drivetrain. Diagnostic codes P0700 (Transmission Control System - MIL Request) and P2714 (Pressure Control Solenoid D Performance/Stuck Off) were stored. Drove approximately 4 miles without further incident; vehicle has since been limited to short, low-s…
It started over heating and I had to replace multiple coolant lines/hoses from the thermostat, heater core, the reservoir, radiator. Ive replace the intake diaphragm. Thought since all the pieces that got hot and cracked or broke got replaced that the issue was gone. Then one day I drove 8 mins into Ohio and it started smoking so I pulled off the road and had to have a tow truck come get it. It had blown a head gasket at least I thought but found out it had water in the oil so now needs a new motor. I still owe on the car and cant drive it
I am filing this complaint due to repeated mechanical and safety problems with my 2016 Chevrolet Cruze. The vehicle has had ongoing acceleration problems, including times when it would not accelerate properly even with the A/C on its lowest setting. The turbocharger has needed to be replaced multiple times, yet acceleration problems have continued. I have also had oil lines randomly snap and spray oil from the vehicle. Other issues include a passenger-side seatbelt that does not work properly, a tire-pressure sensor that began cutting out after new sensors were installed, and a piece of plastic underneath the vehicle that came loose and now hangs near the tire.also had a problem with the c…
The contact owns a 2011 Chevrolet Cruze. The contact stated that while driving at various speeds and raising the foot off the accelerator pedal, the vehicle decelerated drastically. Additionally, the vehicle occasionally hesitated while accelerating and failed to immediately accelerate while depressing the accelerator pedal. Occasionally, the vehicle lurched forward suddenly. The cause of the failure was not yet determined. The dealer was notified of the failure, but no assistance was offered. The failure mileage was 129,000.
An authorized Chevrolet dealer diagnosed an electrical problem on my 2019 Chevrolet Cruze and found that the HVAC case/condensate drain was disconnected. The dealer determined that condensate water had been draining into the passenger compartment instead of outside the vehicle. According to the dealer's written diagnosis, the water soaked the body wiring harness and damaged the Body Control Module (BCM) and Supplemental Restraint System (SRS) module. The problem initially presented through door-lock/electrical malfunctions. The dealer confirmed the water intrusion and resulting component damage during its inspection. I am concerned because the affected components include the body wiring ha…
I was driving and the engine caught on fire. The flames came from the turbo gasket compartment not sure why or how it ignited. Thankfully the damage was not that extensive the car was towed to my residence and it is not drivable it won't start.
Iâd like to report this vehicle and its engine as I did not know I could before we have had this car since 2015 This engine has chronic repeated issues that Chevy would patch once under âspecial coveragesâ or âextended warrantyâ and it fails again and again but they only honor it 1 time even if it fails yet again due to bad engineering or design flaws. This car has had 3 water pumps 5 water outlets- I eventually had to buy an off market alternative to stop this from failing, 2 (about to be 3) valve covers because the PCV valve is a chronic failure on the system cause oil to bypass into the intake and feed back into the turbo but itâs built into the valve cover instead of a…
Repair instructions and other communications the manufacturer sent dealers about known issues. A TSB is not a recall, and the repair is usually free only while the car is under warranty; ask your dealer for the bulletin number.
This PI provides Diagnostics tips on how the LIN bus works and how to diagnosis it.
This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.
PI to help diagnose A/C concern
This preliminary information communicates information about how to determine if a wheel and tires size change is available.
This Preliminary information communicates the steps on how to save a GDS2 Session Log and upload to a Technical Assistance Case in CX Connect.
This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.
This Preliminary information communicates to the field on how to diagnosis a GPS issue with the Telematic module with no DTC'ss
This Preliminary information communicates to the field on how to diagnosis a GPS issue with the Telematic module with no DTC's
This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.
This Preliminary Information communication provides information to the technician about vehicles that have had multiple repair attempts that are being performed on customerâs vehicles that exhibit vibration conditions without utilizing the support of General Motors Technical Assistance Center. If valid vibration frequency or Road Force Variation data has been collected and a repair attempt does not correct the customer complaint, contact General Motors Technical Assistance Center for further support. For any vehicles that remains unrepaired after being at the dealer for three days or more an
This engineering informational bulletin provides process for a GM engineering study on curtain Takata Airbag Steering Wheel Modules and needs the used Takata airbags to be returned to GM.
This Preliminary information communicates to the field on how to diagnosis a GPS issue with the Telematic module with no DTC's
NHTSA’s Office of Defects Investigation opens these when complaints point to a possible safety defect. Many end in a recall.
General Motors (GM) has initiated a safety recall of 31,520 model year (MY) 2012 Buick Verano and Chevrolet Camaro, Cruze and Sonic vehicles to address a defect condition that could result in the primary or secondary stage air bag not deploying.These vehicles are a small percentage of all MY 2012 vehicles and were built on several specific production dates broadly ranging from December 1, 2011 to August 2, 2012 (see NHTSA recall 14V-300 for more information).Also, see attached additional report
NHTSA opened AQ12-002 to determine whether Chapman Chevrolet of Philadelphia, Pennsylvania complied with the requirements of the National Traffic and Motor Vehicle Safety Act, 49 U.S.C.Chapter 301 (Safety Act) and its implementing regulations.The Safety Act requires, among other things, that a manufacturer notify its dealers of defects related to motor vehicle safety and non-compliances with Federal Motor Vehicle Safety Standards and, in turn, that a dealer not sell a new vehicle subject to a re
In a June 21, 2012 letter to NHTSA, General Motors LLC. (GM) submitted a Defect Information Report (DIR) identifying a defect in approximately 413,148 model year (MY) 2011 through 2012 Chevrolet Cruze vehicles manufactured from October 2, 2009 through May 31, 2012 (Recall 12V-288). According to GM, engine oil change procedures can result in spilling or dripping of oil on the engine shield.Also, manual transmission vehicles with a completely worn clutch may cause hydraulic fluid to be expelled fr
Source: NHTSA Office of Defects Investigation public data (complaints, manufacturer communications, investigations), model years 2010 and later. Had a safety problem? Report it to NHTSA.
In complaints filed with NHTSA for model years 2010–2019, owners most often name: engine, electrical system, power train. 3,722 complaints are on record.
No. A complaint is an unverified report from an owner. A technical service bulletin (TSB) is the manufacturer telling dealers how to fix a known issue; it is not a safety recall and is usually covered only under warranty. A recall is a formal safety action, and its repair is free.
File a vehicle safety complaint at NHTSA.gov. NHTSA reads every report, and patterns of complaints are what open defect investigations and, eventually, recalls.
