What Cadillac XT5 owners have reported to NHTSA, the service bulletins the manufacturer sent dealers, and any federal defect investigations, by model year. See Cadillac XT5 safety recalls or check your VIN.
Complaints owners filed with NHTSA, by the model year of the vehicle. A high count can also mean a popular year, so compare it with how many were sold.
| Year | Complaints | Crashes | Fires | Injured | Deaths | TSBs |
|---|---|---|---|---|---|---|
| 2026 | 1 | 1 | 0 | 0 | 0 | 60 |
| 2025 | 6 | 2 | 1 | 6 | 0 | 209 |
| 2024 | 10 | 1 | 0 | 1 | 0 | 386 |
| 2023 | 15 | 0 | 0 | 0 | 0 | 561 |
| 2022 | 10 | 2 | 0 | 1 | 0 | 744 |
| 2021 | 16 | 0 | 0 | 0 | 0 | 833 |
| 2020 | 23 | 0 | 0 | 0 | 0 | 879 |
| 2019 | 32 | 3 | 2 | 3 | 0 | 779 |
| 2018 | 66 | 2 | 1 | 2 | 0 | 1,021 |
| 2017 | 124 | 6 | 0 | 2 | 0 | 1,334 |
| 2016 | 0 | 0 | 0 | 0 | 0 | 327 |
| 2015 | 0 | 0 | 0 | 0 | 0 | 331 |
| 2014 | 0 | 0 | 0 | 0 | 0 | 316 |
| 2013 | 0 | 0 | 0 | 0 | 0 | 310 |
The vehicle systems named most often in Cadillac XT5 complaints (one complaint can name several).
In the owners’ own words, as filed with NHTSA. Unverified reports; NHTSA removes personal details before publishing.
Pointing out a âsafety body design flaw.â I own a 2025 Cadillac XT5 Sport vehicle. VIN# [XXX]. At the bottom of the all four doors is a plastic piece with sharp edges on the bottom. I have cut my leg on this safety issue and it needs to be corrected. I went by Red Nolan Cadillac, a franchised, factory authorized dealership in [XXX]. I pointed out the design flaw on XXX to Josh in the Service Department. He told me to go to Home Depot and buy some foam to cover the sharp edges. This idea is not working because the foam keeps falling off the plastic piece whenever I open or close the door. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The problem I am having with my car is a safety issue and their is not a safety recall on my model 2017 but their is one on model 2018 with same issue as mine, the issue I have is every time I fill my gas tank full or halft tank and when I live the gas station hit the road when I stop at a red light or stop sigh the car start shaking and turn off, I have to put the car on park and turn back on and start driving, car shakes while driving and at next red light it turns off again i wait until lights turns green and turn it back on. I replace many parts and nothing seeings to work I believe this comes from manufacturing issues. I am the second owner and I bought it with 21k miles used. But 2018 …
A recall (NHTSA 22V70900)was issued Sep 22 2022 on Cadillac XT5 2020-2021. The rearview camera coaxial cable connectors may have been crimped improperly, causing the rearview camera to fail or function intermittently. This has happen to my vehicle (2020 Cadillac XT5) on several occasions. I took my vehicle to the local dealer and was told that there were no recall on my car. Later I was told that the recall number was closed. GM recall number was N222378380. I did not received a recall letter. What steps should be taken to correct this issue without me absorbing the cost? Thank you.
I bought this vehicle with 74k miles the car when cold starts well but when you start to drive and at 24 miles an hour it kicks then shutting till 30 mph then once warm the kick goes away but you feel a little kick when down shifting I contact GM about it was told no recall the previous owner said he took it when it had about 50k miles and they said the same thing so I took the vehicle to ammaco transmission shop they serviced it and the car still had the issue they told me it could be an issue with software.. I called once more to Cadillac and was told no recalls.. so I just feel like I have to give up and just drive it till it stops⦠I spoke to a retired mechanic and was told to leave yo…
We were traveling out of our development at 17-20mph while approaching our exit gate the car jolted forward and accelerated at a rapid speed. My husband immediately stepped on the brake but the brake pedal became hard, the brake did not work. The car would not stop while pressing down on the brake. We crashed through the exit gate heading to the water, he then turned the wheel which also became difficult to turn as we headed into the brick wall . Hitting the wall, caused the car to come to a stop! Upon the airbags deploying there was a fire which burned through my husbands shirt and burned his arm. The car is available for inspection. It is currently in the salvage yard in Mt Pleasant Sou…
The Side Detection System warning light came on. I found that other vehicles in our blind spots were not be recognized by the system. The warning lights were not being activated on the side mirrors. The system was repaired at the dealership at a cost of $865.43. When speaking withe the service technician he said this is happening quite frequently. They found three wires that were corroded and two more that showed signs future issues.
The thermostat quit working. I've researched this issue and have seen this is a very common issue usually occurring when the vehicle has somewhere between 45000 to 55000 miles.
Since I purchased my 2022 Cadillac XT5 which was on 5-9-26, I have had issues with the performance of the transmission. Every time I slow down, the car down shifts very abruptly and roughly until the car comes to a complete stop. I also experience rough gear shifts when accelerating as well. This vehicle should have a smooth transition through gears not harsh and rough especially in a luxury vehicle. In addition to this being annoying, it is also a safety hazard as you lose control when it happens. A service bulletin was posted by the manufacturer acknowledging these flaws but are not going to do anything to address the issue (see attached file). I know that this is not normal as I have neve…
Repair instructions and other communications the manufacturer sent dealers about known issues. A TSB is not a recall, and the repair is usually free only while the car is under warranty; ask your dealer for the bulletin number.
This PI provides Diagnostics tips on how the LIN bus works and how to diagnosis it.
Certain vehicles may have a condition in which the thermal break tabs induce stress into the radiator causing a coolant leak. Dealers are to cut the thermal break tabs on the radiator.
Certain vehicles may have a condition in which the thermal break tabs induce stress into the radiator causing a coolant leak. Dealers are to cut the thermal break tabs on the radiator.
Certain vehicles may have a condition in which the thermal break tabs induce stress into the radiator causing a coolant leak. Dealers are to cut the thermal break tabs on the radiator.
This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.
This Preliminary information communicates to the technicians a diagnostic tip if a technician loses communication with the image processor #2 and how to restore communication
This Preliminary information communicates to dealer to perform a MEC reset for wireless projection issues
This Preliminary information communicates an issue with the SES MIL and DTC P062B and engineering is currently investigating.
PI to help diagnose A/C concern
This Preliminary information communicates that a vehicle may be encountered with the heated/ventilated seats inoperative. Upon further inspection it will be found that the F19DA fuse will be open. The technician is instructed to inspect the wiring harness that goes to the passenger seat back blower motor for chaffing on the seat frame. If chaffing is found the technician is instructed to repair the damaged circuits and reroute the harness.Â
This Preliminary information communicates an issue with an OTA pending message still displayed after an OTA event and how to reset/clear the message.
If the driver seat will not move tech is directed to inspect the fuse and the circuits under the seat.
NHTSA’s Office of Defects Investigation opens these when complaints point to a possible safety defect. Many end in a recall.
On July 22, 2022, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE22-006) to assess alleged failures of the rear-view camera (RVC) in Model Year (MY) 2020-2021 Cadillac XT5, XT6, and GMC Acadia vehicles. The complaints report that the screen for the RVC is black, sometimes with a red triangle and a circle with a line through it. To date, ODI has received a total of 18 complaints and several EWR Field Reports with allegations of the RVC image failing to display when t
Source: NHTSA Office of Defects Investigation public data (complaints, manufacturer communications, investigations), model years 2010 and later. Had a safety problem? Report it to NHTSA.
In complaints filed with NHTSA for model years 2013–2026, owners most often name: power train, engine, unknown or other. 303 complaints are on record.
No. A complaint is an unverified report from an owner. A technical service bulletin (TSB) is the manufacturer telling dealers how to fix a known issue; it is not a safety recall and is usually covered only under warranty. A recall is a formal safety action, and its repair is free.
File a vehicle safety complaint at NHTSA.gov. NHTSA reads every report, and patterns of complaints are what open defect investigations and, eventually, recalls.
