What Cadillac Escalade EXT owners have reported to NHTSA, the service bulletins the manufacturer sent dealers, and any federal defect investigations, by model year. See Cadillac Escalade EXT safety recalls or check your VIN.
Complaints owners filed with NHTSA, by the model year of the vehicle. A high count can also mean a popular year, so compare it with how many were sold.
| Year | Complaints | Crashes | Fires | Injured | Deaths | TSBs |
|---|---|---|---|---|---|---|
| 2014 | 0 | 0 | 0 | 0 | 0 | 304 |
| 2013 | 1 | 0 | 0 | 0 | 0 | 1,497 |
| 2012 | 1 | 0 | 0 | 0 | 0 | 1,444 |
| 2011 | 3 | 0 | 0 | 0 | 0 | 1,395 |
| 2010 | 1 | 0 | 0 | 0 | 0 | 1,311 |
The vehicle systems named most often in Cadillac Escalade EXT complaints (one complaint can name several).
In the owners’ own words, as filed with NHTSA. Unverified reports; NHTSA removes personal details before publishing.
TAKATA RECALL - MY VEHICLE IS LISTED AS HAVING THE TAKATA AIRBAG INSTALLED AND RECALLED - GM RECALL # 2049151 - NHTSA # 16V381. WHEN I CALLED GM THEY SAID THE RECALL WAS ON HOLD AND I COULD NOT GET MY CAR SERVICED UNDER THE RECALL. THESE AIR BAGS HAVE BEEN PROVEN TO BE DEADLY AND I DO NOT UNDERSTAND WHY GM IS HOLDING BACK FORM ALLOWING ME TO KEEP MY FAMILY SAFE AND PERFORM THE RECALL ON MY VEHICLE.
TAKATA RECALL - WHEN CHECKING THE STATUS OF MY RECALL IT SAYS INCOMPLETE REMEDY NOT AVAILABLE. I WANT MY AIRBAGS REPLACED ASAP. HOW DO I DO THAT? WWW.AIRBAGRECALL.COM SITE SAYS THIS ABOUT MY VEHICLE. RECALL STATUS RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE
I CONTACTED MY DEALER WHEN I GOT THE ORIGINAL RECALL NOTICE SEVERAL MONTHS AGO. AT THE TIME THEY TOLD ME THAT THEY DID NOT HAVE A SOLUTION TO SWITCH OUT THE AIRBAGS. I RECEIVED THE CARD FROM TK HOLDINGS THIS WEEK. I HAVE AGAIN CONTACTED MY DEALER TODAY TO BE TOLD THAT THEY, SEWELL CADILLAC OF HOUSTON, DO NOT HAVE A FIX YET OR REPLACEMENT BAGS FROM GM. I AM SCARED TO DRIVE THIS VEHICLE SINCE THE ORIGINAL CONTACT REGARDING THE FAULTY AIRBAGS. MY STRESS LEVEL WHEN I GET INTO MY VEHICLE TO DRIVE IT GOES WAY UP!!! WHAT HAPPENS IF SOMEONE COLLIDES WITH ME?
TL* THE CONTACT OWNS A 2013 CADILLAC ESCALADE EXT. WHILE DRIVING 45 MPH, THE VEHICLE STALLED AND WAS UNABLE TO BE RESTARTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FUEL CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. DIMMITT CADILLAC OF ST. PETERSBURG (3333 GANDY BLVD D, PINELLAS PARK, FL 33781, (727) 493-5067) WAS CONTACTED AND STATED THAT THE FUEL CONTROL MODULE WAS NOT UNDER WARRANTY. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 31,472.
WHILE DRIVING, ELECTRICAL SYSTEM BEGINS TO SHUT OFF AND ON, CAUSING TRANSMISSION TO FAIL, DASH BOARD FLUCTUATION, RADIO AND GPS RESET, POWER LOCKS TO OPEN AND CLOSE, ECT. WHILE OCCURRING, VEHICLE IS UNABLE TO ACCELERATE AND JERKS BASED ON TRANSMISSION ENGAGING AND DISENGAGING CONTINUOUSLY.
DASH PAD LIFTING. WAS ADVISED FROM CADILLAC THAT THE DASH PAD LIFTING COULD POSSIBLY BE COMING FROM THE AIR BAG. *TR
Repair instructions and other communications the manufacturer sent dealers about known issues. A TSB is not a recall, and the repair is usually free only while the car is under warranty; ask your dealer for the bulletin number.
This PI provides Diagnostics tips on how the LIN bus works and how to diagnosis it.
This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.
This preliminary information communicates information about how to determine if a wheel and tires size change is available.
This Preliminary information communicates the steps on how to save a GDS2 Session Log and upload to a Technical Assistance Case in CX Connect.
This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.
This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.
This Preliminary Information communication provides information to the technician about vehicles that have had multiple repair attempts that are being performed on customerâs vehicles that exhibit vibration conditions without utilizing the support of General Motors Technical Assistance Center. If valid vibration frequency or Road Force Variation data has been collected and a repair attempt does not correct the customer complaint, contact General Motors Technical Assistance Center for further support. For any vehicles that remains unrepaired after being at the dealer for three days or more an
New Vehicle Monitoring Programs Section in IVH
This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.
This Preliminary Information communication provides information to the technician about vehicles that have an intermittent no crank, no start, or start stall concern with the security light coming on. Technician may find Diagnostic Trouble Codes B3055, B3060, B3935, C0750, C0755, C0760, C0765, and/or C0775.
This PI communicates the requirement to provide a pico file to receive diagnostic assistance from TAC.
This PI Communications information on an alternative product dealers can use to perform 19-NA-255: Wax Coating on Frame Peeling, Metal Shows Corrosion/Rusting due to issue with getting product from current supplier listed in the bulletin.
NHTSA’s Office of Defects Investigation opens these when complaints point to a possible safety defect. Many end in a recall.
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 20
Source: NHTSA Office of Defects Investigation public data (complaints, manufacturer communications, investigations), model years 2010 and later. Had a safety problem? Report it to NHTSA.
In complaints filed with NHTSA for model years 2010–2014, owners most often name: air bags, electrical system, fuel/propulsion system. 6 complaints are on record.
No. A complaint is an unverified report from an owner. A technical service bulletin (TSB) is the manufacturer telling dealers how to fix a known issue; it is not a safety recall and is usually covered only under warranty. A recall is a formal safety action, and its repair is free.
File a vehicle safety complaint at NHTSA.gov. NHTSA reads every report, and patterns of complaints are what open defect investigations and, eventually, recalls.
