What Cadillac CT5 owners have reported to NHTSA, the service bulletins the manufacturer sent dealers, and any federal defect investigations, by model year. See Cadillac CT5 safety recalls or check your VIN.
Complaints owners filed with NHTSA, by the model year of the vehicle. A high count can also mean a popular year, so compare it with how many were sold.
| Year | Complaints | Crashes | Fires | Injured | Deaths | TSBs |
|---|---|---|---|---|---|---|
| 2026 | 5 | 1 | 0 | 0 | 0 | 108 |
| 2025 | 9 | 2 | 0 | 2 | 0 | 342 |
| 2024 | 2 | 1 | 0 | 1 | 1 | 386 |
| 2023 | 13 | 3 | 0 | 2 | 0 | 515 |
| 2022 | 11 | 0 | 0 | 0 | 0 | 717 |
| 2021 | 29 | 3 | 0 | 2 | 0 | 799 |
| 2020 | 39 | 2 | 0 | 2 | 0 | 898 |
The vehicle systems named most often in Cadillac CT5 complaints (one complaint can name several).
In the owners’ own words, as filed with NHTSA. Unverified reports; NHTSA removes personal details before publishing.
Telematics module doesnât work. Problematic with newer Cadillacs.
The Cadillac CT5 door handles are operated via a button instead of a typical pull style handle. The buttons fail regularly meaning you cannot open the specific door(s) where the button has failed. With small children in the car when this fails it poses a severe health and safety risk. There needs to be a recall issued for this well known and documented problem.
My car was hit from behind very hard and my head hit the steering wheel. The whole back was crushed and the airbagss did not deploy.
I am filing a formal safety complaint against General Motors (GM) regarding an unresolved transmission safety hazard on my 2021 Cadillac CT5 550T. This vehicle is included under NHTSA Campaign Number 25V148000 for an internal transmission control valve failure that can cause sudden, dangerous wheel lock-up while driving. My vehicle is currently experiencing an active, catastrophic failure of the transmission valve body. The vehicle has completely lost its reverse gear, shifts harshly, and exhibits Diagnostic Trouble Codes P0776 (Pressure Control Solenoid B Performance/Stuck Off) and P0700 (Transmission Control System Malfunction). These active fault codes and physical mechanical symptoms exp…
I have experienced a serious and recurring safety issue with the door handles on my Cadillac CT5 vehicles. The exterior door handles have stopped working, preventing the doors from being opened normally. On one occasion, I was trying to get my child out of the back seat when the rear door handle failed and would not open. Because the child safety lock was engaged, my child was also unable to open the door from the inside. I had to climb through the vehicle and use another door to get my child out. This situation is especially concerning because, in an emergency such as a collision, fire, or other situation requiring immediate evacuation, a malfunctioning door handle combined with the child …
I am filing an urgent consumer safety complaint against Bert Ogden Cadillac in [XXX] for a severe federal safety recall violation. My 2020 Cadillac CT5 is experiencing catastrophic transmission failure, including severe slipping and violent pulling during acceleration. This creates an immediate risk of sudden highway drive-wheel lock-up as warned under active GM Recall N242480630.On XXX, I brought the vehicle to Bert Ogden Cadillac and explicitly raised the transmission recall. The service agent, Patty, dismissed the recall, illegally charged me a $252.71 diagnostic fee for an active safety campaign, and turned me away with an out-of-pocket repair estimate of $12,138.80, which I could not af…
The exterior door handles on my 2021 Cadillac CT5 have experienced the same intermittent failure. The handles initially work intermittently and then become unable to release the door. The button on the inside of the door handle doesn't respond when pushed and that is the only way to get in the car without rolling the windows down or using the emergency key. I've seen many other forum posts about this so it seems to be a widespread issue across other models with the same electric door opener mechanism. This creates a serious safety concern for me because occupants may be unable to enter the vehicle normally, and emergency responders may be unable to access occupants through the affected doors…
Both front doors will no longer open from the outside. The button on the inside of the door handle doesn't respond when pushed and that is the only way to get in the car without rolling the windows down or using the emergency key. I've seen many other forum posts about this so it seems to be a pretty widespread issue across other models with the same electric door opener mechanism.
Repair instructions and other communications the manufacturer sent dealers about known issues. A TSB is not a recall, and the repair is usually free only while the car is under warranty; ask your dealer for the bulletin number.
This PI provides Diagnostics tips on how the LIN bus works and how to diagnosis it.
If a vehicle has an issue with super cruise inoperative tech is directed to follow a diagnostic path before replacing the Image processing module.
This update contains a required software change to help improve the overall software update and diagnostics process. Be sure to install this update to be able to receive future software updates. During the update process, your radio may stay on up to 5 minutes after you exit the vehicle. This is expected behavior.
This PI is to instruct dealer on diagnostic procedures that need to be completed prior to replacing a radio or IPC display
This PI advises of a procedure for a Service Door Latch System message with No Related DTCs
This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.
This Preliminary Information communicates an issue with oil leakage from the band clamps on one or both turbocharger(s). This issue is still under investigation and will be updated into a bulletin when the root cause is identified.
This preliminary information is to inform technicians and customers that GM is aware of the issue and the vehicle can still be driven. When a repair is available, this PI will be updated.
This Preliminary information communications information on a Short Range Radar software anomaly causing false / ghost left or right side object detection alerts.
This preliminary information is to inform technicians that GM is placing the B174W Front View Camera Module (ACP2) on part restriction due to elevated replacement rates and ongoing engineering investigation. Technicians must not replace the front camera module unless they have: 1.Completed the diagnostic procedure in this PI, and 2.Contacted TAC and received authorization, including the SI document number and specific step that directs camera replacement.
This Preliminary information communicates to the technicians a diagnostic tip if a technician loses communication with the image processor #2 and how to restore communication
This preliminary information is to inform technicians that GM is placing the B174W Front View Camera Module (ACP2) on part restriction due to elevated replacement rates and ongoing engineering investigation. Technicians must not replace the front camera module unless they have: 1.Completed the diagnostic procedure in this PI, and 2.Contacted TAC and received authorization, including the SI document number and specific step that directs camera replacement.
NHTSA’s Office of Defects Investigation opens these when complaints point to a possible safety defect. Many end in a recall.
On April 9, 2021, the Office of Defects Investigations (ODI) opened PE21-010 to investigate instances of air bag malfunction indicator light (MIL) illumination and potential for frontal air bag non-deployment in several vehicles manufactured by General Motors (GM). The vehicles included model year (MY) 2020 through 2021 CT4 and CT5 passenger cars, Sierra and Silverado trucks (1500/2500/3500 models), XT4 and MY 2021 Escalade, Suburban, Tahoe, Yukon SUVs.Technical Service Bulletin (TSB) 21-NA-005,
Source: NHTSA Office of Defects Investigation public data (complaints, manufacturer communications, investigations), model years 2010 and later. Had a safety problem? Report it to NHTSA.
In complaints filed with NHTSA for model years 2020–2026, owners most often name: electrical system, power train, unknown or other. 108 complaints are on record.
No. A complaint is an unverified report from an owner. A technical service bulletin (TSB) is the manufacturer telling dealers how to fix a known issue; it is not a safety recall and is usually covered only under warranty. A recall is a formal safety action, and its repair is free.
File a vehicle safety complaint at NHTSA.gov. NHTSA reads every report, and patterns of complaints are what open defect investigations and, eventually, recalls.
