Ford recalls 2024-2025 Lincoln Nautilus vehicles with window reversal issues that may pinch drivers/passengers. Owners must update door software to prevent injury.
A closing window may exert excessive force by pinching a driver or passenger before retracting, increasing the risk of injury.
Ford is recalling certain 2024-2025 Lincoln Nautilus vehicles because their window reversal system may not react properly to obstructions, risking injury. This affects vehicles repaired under recall 24V953 and requires a free software update to fix.
The window automatic reversal system may not detect obstructions correctly after a window is closed. This can cause the window to pinch a driver or passenger before retracting, increasing injury risk.
Owners of 2024-2025 Lincoln Nautilus vehicles that were repaired under recall 24V953 are affected. Drivers and passengers are at risk if the window reverses while pinching them.
Check if your Lincoln Nautilus was repaired under recall 24V953. The recall covers 2024-2025 model years and was notified via mail on September 23, 2025.
Dealers will update the driver and passenger door modules (DDM and PDM) software for free.
Call Ford at 1-866-436-7332 to confirm your vehicle is affected and schedule the update.
Dealers will update the driver door module (DDM) and the passenger door module (PDM) software, free of charge. Owner notification letters were mailed on September 23, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25C36.
The window automatic reversal system may not react correctly after detecting an obstruction, causing windows to pinch drivers or passengers before retracting.
Your Lincoln Nautilus was repaired under recall 24V953 and is a 2024-2025 model year vehicle.
Yes, the window may pinch a driver or passenger before retracting, increasing injury risk.
We’ve drafted a message you can send Ford to request your refund or repair — edit it as you like.
Subject: Recall 25V518000 — Ford Ford Hello, I own a Ford that is covered by recall 25V518000 from Ford. The official recall notice states: Dealers will update the driver door module (DDM) and the passenger door module (PDM) software, free of charge. Owner notification letters were mailed on September 23, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25C36. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
Experiences, tips, and questions from readers. Every comment is reviewed before it appears.
No comments yet — be the first to share your experience.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
