Kia recalls certain 2024-2025 EV9 vehicles due to potential instrument panel screen failure, which could increase crash risk. Owners must update software via dealer or OTA to fix the issue.
An instrument panel screen that fails to display critical safety information, such as the speedometer or warning lights, can increase the risk of a crash.
Kia is recalling some 2024-2025 EV9 electric vehicles because a software error might cause the instrument panel to stop showing critical speed or warning information. This could increase the risk of a crash if drivers don't see important safety alerts.
The software error can cause the instrument panel screen to fail, meaning critical safety information like speed or warning lights may not display. This could lead to a crash if drivers don't see important alerts.
Owners of 2024-2025 Kia EV9 electric vehicles are affected. Drivers who rely on the instrument panel for speed or warning lights are at higher risk.
Check if your vehicle is a 2024-2025 Kia EV9. The recall was notified to owners via mail on October 25, 2024.
Contact Kia Customer Service at 1-800-333-4542 or have your dealer update the instrument cluster software for free.
The instrument cluster software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed October 25, 2024. Owners may contact Kia Customer Service at 1-800-333-4542. Kia's number for this recall is SC326.
Due to a software error, the instrument panel screen may fail to display critical safety information like speed or warning lights, which could increase crash risk.
Your vehicle is affected if it's a 2024-2025 Kia EV9. Owners received notification letters by mail on October 25, 2024.
The recall does not specify a deadline for the software update; owners can update via dealer or over-the-air as soon as they want.
We’ve drafted a message you can send Kia to request your refund or repair — edit it as you like.
Subject: Recall 24V757000 — Kia Kia Hello, I own a Kia that is covered by recall 24V757000 from Kia. The official recall notice states: The instrument cluster software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed October 25, 2024. Owners may contact Kia Customer Service at 1-800-333-4542. Kia's number for this recall is SC326. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
